Retailing Management ISE

Höfundar: Michael Levy; Dhruv Grewal (Útgáfa: 12)
Retailing Management ISE

Kaup valmöguleikar

Retailing Management varpar ljósi á þær fjölmörgu breytingar sem hafa orðið í smásölu á undanförnum árum. Í samræmi við stöðu sína sem leiðandi rit á markaðnum fjallar bókin um mikilvæg stefnumótandi viðfangsefni, með áherslu á fjárhagsleg sjónarmið og framkvæmd með vöru- og verslunarstjórnun. Fjallað er um stefnumótandi og hagnýt viðfangsefni fjölbreyttra smásölufyrirtækja, jafnt stórra sem smárra, innlendra sem alþjóðlegra, sem selja vörur eða þjónustu.

Nánar um bókina

Útgefandi
McGraw-Hill Higher Education (International)
ISBN
9781266247415
Print ISBN
9781264469277
Format
ePub
Útgáfa
12
Höfundar
Michael Levy; Dhruv Grewal
Tungumál
English
Útgefið
2026-02-03
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Table of Contents and Preface
  • Cover
  • Title Page
  • Copyright
  • Dedication
  • About the Authors
  • Preface
  • New to this Release
  • A Letter from the Authors
  • Connect
  • Acknowledgments
  • Brief Contents
  • SECTION I THE WORLD OF RETAILING
  • SECTION II RETAILING STRATEGY
  • SECTION III MERCHANDISE MANAGEMENT
  • SECTION IV HUMAN RESOURCES AND STORE MANAGEMENT
  • SECTION V CASES
  • Contents
  • Section I The World of retailing
  • SECTION II RETAILING STRATEGY
  • SECTION III MERCHANDISE MANAGEMENT
  • SECTION IV HUMAN RESOURCES AND STORE MANAGEMENT
  • SECTION V CASES
  • Chapter 1: Introduction to the World of Retailing
  • Section I: The World of Retailing
  • Chapter 1: Introduction
  • What is Retailing?
  • The Retailer’s Role in a Supply Chain
  • Retailers Create Value
  • Costs of Channel Activities
  • Retailers Perform Wholesaling and Production Activities
  • Retailing around the World
  • Economic and Social Significance of Retailing
  • Role in Economies
  • Role in Society
  • The Evolution of Retailing
  • Growth of Retail Analytics
  • Management and Entrepreneurial Opportunities
  • Management Opportunities
  • Entrepreneurial Opportunities
  • The Retail Management Decision Process
  • Understanding the World of Retailing—Section I
  • Developing a Retail Strategy—Section II
  • Implementing the Retail Strategy—Sections III and IV
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Appendix 1A Careers in Retailing
  • Career Opportunities
  • Attractiveness of Retailing Careers
  • Chapter Endnotes
  • Chapter 2: Types of Retailers
  • Chapter 2 Introduction
  • Retailer Characteristics
  • Type of Merchandise
  • Variety and Assortment
  • Services Offered by Retailers
  • Prices and Cost of Offering Breadth and Depth of Merchandise and Services
  • Food Retailers
  • Supermarkets
  • Supercenters
  • Warehouse Clubs
  • Convenience Stores
  • Ecommerce Grocery Retailers
  • General Merchandise Retailers
  • Department Stores
  • Full-Line Discount Stores
  • Category Specialists
  • Specialty Stores
  • Drugstores
  • Extreme-Value Retailers
  • Off-Price Retailers
  • Service Providers that Use Retailing Principles
  • Intangibility
  • Simultaneous Production and Consumption
  • Perishability
  • Inconsistency
  • Types of Ownership
  • Independent, Single-Store Establishments
  • Corporate Retail Chains
  • Franchising72
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 3: Digital Retailing
  • Chapter 3 Introduction
  • The 7C Framework of Digital Retailing
  • Core Goals
  • Context Elements
  • Content
  • Communication
  • Community
  • Commerce
  • Connection
  • Mobile and Social Retailing
  • Mobile Retailing
  • Social Media–Based Retailing
  • Types of Media
  • Paid Media
  • Owned Media
  • Earned Media
  • Influencer Marketing
  • Assessing the Efficacy of Influencers
  • Types of Influencers
  • Ethical Considerations for Influencer Marketing
  • How Retailers Engage their Customers
  • Listen–Analyze–Do Framework
  • Summary
  • Key Terms
  • Get Out and Do it!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 4: Multichannel and Omnichannel Retailing
  • Chapter 4 Introduction
  • Relative Strengths of Retail Channels
  • In-Store Retailing
  • Internet Retailing
  • Mobile Retailing
  • Social Retailing
  • Catalog and Other Nonstore Channels
  • Opportunities Facing Multichannel and Omnichannel Retailers
  • Challenges Facing Multichannel and Omnichannel Retailers
  • Multichannel and Omnichannel Supply Chains and Information Systems
  • Consistent Brand Image across Channels
  • Merchandise Assortment
  • Pricing
  • Reduction of Channel Migration
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 5: Consumer Behavior
  • Chapter 5 Introduction
  • The Buying Process
  • Need Recognition
  • Information Search
  • Evaluation of Alternatives: The Multiattribute Attitude Model
  • Purchasing the Merchandise or Service
  • Postpurchase Evaluation
  • Types of Buying Decisions
  • Extended Problem Solving
  • Limited Problem Solving
  • Habitual Decision-Making
  • Social Factors Influencing the Buying Process
  • The Economy
  • Family
  • Reference Groups
  • Culture
  • Market Segmentation
  • Criteria for Evaluating Market Segments
  • Approaches for Segmenting Markets
  • Composite Segmentation Approaches
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Appendix 5A Consumer Buying Behavior and Fashion
  • Consumer needs Satisfied by Fashion
  • How do Fashions Develop and Spread?
  • Chapter Endnotes
  • Chapter 6: Retail Market Strategy
  • Section II: Retailing Strategy
  • Chapter 6 Introduction
  • What is a Retail Strategy?
  • Definition of Retail Market Strategy
  • Central Concepts in a Retail Market Strategy
  • Target Market and Retail Format
  • Building a Sustainable Competitive Advantage
  • Relationships with Customers—Customer Loyalty
  • Relationships with Suppliers
  • Efficiency of Internal Operations
  • Location
  • Multiple Sources of Advantage
  • Growth Strategies
  • Growth Opportunities
  • Growth Opportunities and Competitive Advantage
  • Global Growth Opportunities
  • Attractiveness of International Markets
  • Keys to Success in Global Retailing
  • Entry Strategies
  • The Strategic Retail Planning Process
  • Step 1: Define the Business Mission
  • Step 2: Conduct a SWOT Analysis
  • Step 3: Identify Strategic Opportunities
  • Step 4: Evaluate Strategic Opportunities
  • Step 5: Establish Specific Objectives and Allocate Resources
  • Step 6: Develop a Retail Mix to Implement the Strategy
  • Step 7: Evaluate Performance and Make Adjustments
  • Strategic Planning in the Real World
  • Using Technology in Support of a Retail Strategy
  • Quadrant 1: Efficiency Gains for Customers
  • Quadrant 2: Efficiency Gains for Employees
  • Quadrant 3: Enhancement Gains for Customers
  • Quadrant 4: Enhancement Gains for Employees
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 7: Financial Strategy
  • Chapter 7 Introduction
  • Objectives and Goals
  • Financial Objectives
  • Societal Objectives
  • Personal Objectives
  • Strategic Profit Model
  • Profit Margin Management Path
  • Asset Turnover Management Path
  • Combining the Profit Margin and Asset Turnover Management Paths
  • Implications for Improving Financial Performance
  • Evaluating Growth Opportunities
  • Profit Margin Management Path
  • Asset Turnover Management Path
  • Using the Strategic Profit Model to Analyze Other Decisions
  • Setting and Measuring Performance Objectives
  • Top-Down versus Bottom-Up Process
  • Who Is Accountable for Performance?
  • Performance Objectives and Measures
  • Types of Measures
  • Assessing Performance: The Role of Benchmarks
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 8: Retail Locations
  • Chapter 8 Introduction
  • Types Of Retail Locations
  • Unplanned Locations
  • Freestanding Sites
  • Urban Locations
  • Main Street
  • Shopping Centers and Planned Retail Locations
  • Convenience, Neighborhood, and Community Shopping Centers
  • Power Centers
  • Malls
  • Lifestyle Centers
  • Outlet Centers
  • Theme/Festival Centers
  • Mixed-Use Developments
  • Larger, Multiformat Developments
  • Nontraditional Locations
  • Pop-Up Stores and Other Temporary Locations
  • Store-within-a-Store
  • Merchandise Kiosks
  • Location and Retail Strategy
  • Shopping Behavior of Consumers in Retailer’s Target Market
  • Density of Target Market
  • Uniqueness of Retail Offering
  • Societal and Legal Considerations
  • Urban Sprawl
  • Opposition to Big-Box Retailers
  • Zoning
  • Building Codes
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 9: Retail Site Location
  • Chapter 9 Introduction
  • Evaluating Areas for Locations and Determining the Number of Stores in an Area
  • Metropolitan Statistical Area
  • Considerations in Evaluating Store Locations
  • Number of Stores in an Area
  • Evaluating Specific Sites
  • Site Characteristics
  • Locations within a Shopping Center
  • Defining Trade Areas
  • Trade Area Definition
  • Factors Affecting the Size of the Trade Area
  • Measuring the Trade Area for a Retail Site
  • Sources of Information about Trade Areas
  • Competition in the Trade Area
  • Estimating Potential Sales for a Store Site
  • Regression Analysis
  • Analog Approach
  • Illustration of Site Selection: Edward Beiner Purveyor of Fine Eyewear
  • Step 1: Conduct a Competitive Analysis
  • Step 2: Define the Present Trade Area
  • Step 3: Analyze the Trade Area Characteristics
  • Step 4: Match Characteristics of the Present Trade Area with Potential Sites
  • Negotiating a Lease
  • Types of Leases
  • Terms of the Lease
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 10: Information Systems and Supply Chain Management
  • Chapter 10 Introduction
  • Creating Strategic Advantage Through Supply Chain Management and Information Systems
  • Strategic Advantage
  • Improved Product Availability
  • Higher Return on Assets
  • The Flow of Information Through a Supply Chain
  • Data Warehouse
  • Vendor-Managed Inventory and Collaborative Planning, Forecasting, and Replenishment
  • The Flow of Merchandise Through a Supply Chain
  • Distribution Centers versus Direct Store Delivery
  • The Distribution (or Fulfillment) Center
  • Inventory Management through Just-in-Time Inventory Systems
  • System Design Issues and Trends
  • Outsourcing Supply Chain Functions
  • Pull and Push Supply Chains
  • Radio Frequency Identification Devices
  • Supply Chain for Fulfilling Catalog and Internet Orders
  • Drop Shipping
  • Customer Store Pickup
  • Reverse Supply Chain
  • Addressing Waste
  • Clothing Waste
  • Food Waste34
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 11: Customer Relationship Management
  • Chapter 11 Introduction
  • The CRM Process
  • Overview of the CRM Process
  • Collecting Customer Shopping Data
  • Data Warehouse
  • Identifying Information
  • Privacy and CRM Programs
  • Analyzing Customer Data and Identifying Target Customers
  • Identifying the Best Customers
  • Retail Analytics
  • Developing CRM Through Frequent-Shopper Programs
  • Effectiveness of Frequent-Shopper Programs
  • Making Frequent-Shopper Programs More Effective
  • Implementing CRM Programs
  • Customer Pyramid
  • Customer Retention
  • Customer Conversion: Making Good Customers into Best Customers
  • Dealing with Unprofitable Customers
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 12: Managing the Merchandise Planning Process
  • Section III: Introduction
  • Chapter 12 Introduction
  • Merchandise Management Overview
  • The Buying Organization
  • Merchandise Category—The Planning Unit
  • Evaluating Merchandise Management Performance
  • Improving GMROI
  • Merchandise Planning Processes
  • Types of Merchandise Management Planning Systems
  • Forecasting Category Sales
  • Forecasting Staple Merchandise
  • Forecasting Fashion Merchandise Categories
  • Sales Forecasting for Service Retailers
  • Developing an Assortment Plan
  • Category Variety and Assortment
  • Determining Variety and Assortment
  • Setting Inventory and Product Availability Levels
  • Model Stock Plan
  • Product Availability
  • Establishing a Control System For Managing Inventory
  • Control System for Managing Inventory of Staple Merchandise
  • Control System for Managing Inventory of Fashion Merchandise
  • Allocating Merchandise to Stores
  • Amount of Merchandise Allocated
  • Type of Merchandise Allocated
  • Timing of Merchandise Allocation
  • Analyzing Merchandise Management Performance
  • Evaluating the Merchandise Plan Using Sell-Through Analysis
  • Evaluating the Assortment Plan Using ABC Analysis
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Appendix 12A Merchandise Budget Report and Open-to-Buy System for a Fashion Merchandise Category
  • Merchandise Budget Plan
  • Open-to-Buy System
  • Chapter Endnotes
  • Chapter 13: Buying Merchandise
  • Chapter 13 Introduction
  • Brand Alternatives
  • National Brands
  • Store Brands
  • Generic Brands
  • National Brands or Store Brands?
  • Buying National-Brand Merchandise
  • Meeting National-Brand Vendors
  • National-Brand Buying Process
  • Developing and Sourcing Store-Brand Merchandise
  • Developing Store Brands
  • Sourcing Store-Brand Merchandise
  • Negotiating with Vendors
  • Knowledge Is Power
  • Negotiation Issues
  • Tips for Effective Negotiating30
  • Strategic Relationships
  • Defining Strategic Relationships
  • Building Partnering Relationships
  • Maintaining Strategic Relationships
  • Legal, Ethical, and Social Responsibility Issues for Buying Merchandise
  • Legal and Ethical Issues
  • Corporate Social Responsibility
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 14: Retail Pricing
  • Chapter 14 Introduction
  • Pricing Strategies
  • High/Low Pricing
  • Everyday Low Pricing
  • Setting Retail Prices
  • Customer Price Sensitivity
  • Competition
  • Pricing of Services
  • Using Analytical Tools to Set Prices
  • Markdowns
  • Reasons for Taking Markdowns
  • Pricing Techniques for Increasing Sales and Profits
  • Dynamic Pricing
  • Promotional Markdowns
  • Clearance Markdowns for Fashion Merchandise
  • Coupons
  • Price Bundling
  • Quantity Discounts
  • Zone Pricing
  • Leader Pricing
  • Price Lining
  • Odd Pricing
  • Legal and Ethical Pricing Issues
  • Deceptive Reference Prices
  • Predatory Pricing
  • Resale Price Maintenance
  • Horizontal Price Fixing
  • Bait-and-Switch Tactics
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 15: Retail Communication Mix
  • Chapter 15: Retail Communication Mix
  • New Media Elements
  • Online Media
  • Social Media
  • Traditional Media Elements
  • Mass Media Advertising
  • Sales Promotions
  • In-Store Marketing/Design Elements
  • Personal Selling
  • Public Relations
  • Planning the Retail Communication Program
  • Establish Objectives
  • Determine the Communication Budget
  • Allocate the Promotional Budget
  • Implement and Evaluate Communication Programs—Three Illustrations
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 16: Human Resources and Managing the Store
  • Section IV: Human Resources and Store Management
  • Chapter 16: Introduction
  • Acquire and Retain Human Resources
  • Recruit Retail Employees
  • Train and Acculturate Employees
  • Motivate Employees
  • Evaluate Employees
  • Reward and Compensate Employees
  • Leadership
  • Leader Decision-Making Style
  • Maintaining Morale
  • Controlling Costs
  • Labor Scheduling
  • Store Maintenance
  • Inventory Shrinkage
  • The Organization Structure for a Retail Firm
  • Organization of a Single-Store Retailer
  • Organization of a National Retail Chain
  • Human Resource Management Legal Issues
  • Equal Employment Opportunity
  • Compensation
  • Labor Relations
  • Employee Safety and Health
  • Sexual Harassment
  • Employee Privacy
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 17: Store Layout, Design, and Visual Merchandising
  • Chapter 17: Introduction
  • Store Design Objectives
  • Implement the Retail Strategy
  • Build Loyalty
  • Increase Sales on Visits
  • Control Costs to Increase Profits
  • Meet Legal Considerations—Americans with Disabilities Act
  • Design Trade-Offs
  • Store Design Elements
  • Layouts
  • Signage and Graphics
  • Feature Areas
  • Store Exteriors
  • Space Management
  • Space Allocated to Merchandise Categories40
  • Location of Merchandise Categories
  • Determining Store Size
  • Visual Merchandising
  • Fixtures
  • Presentation Techniques
  • Creating an Appealing Store Atmosphere
  • Lighting
  • Color
  • Music
  • Scent
  • Taste
  • Just How Exciting Should a Store Be?
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Chapter 18: Customer Service
  • Chapter 18: Introduction
  • Balancing Customer Service: Personalization versus Standardization
  • Personalized Service
  • Standardized Service
  • Customer Evaluations of Service Quality
  • Perceived Service
  • Role of Expectations
  • The Gaps Model for Improving Retail Customer Service Quality
  • Knowing What Customers Want: The Knowledge Gap
  • Setting Service Standards: The Standards Gap
  • Meeting and Exceeding Service Standards: The Delivery Gap
  • Communicating the Service Promise: The Communication Gap
  • Using Technology For Service
  • Service recovery
  • Listening to Customers
  • Providing a Fair Solution
  • Resolving Problems Quickly
  • Summary
  • Key Terms
  • Get Out and Do It!
  • Discussion Questions and Problems
  • Chapter Endnotes
  • Case
  • Section V Introduction
  • Case 1: The Reliance Growth Engine
  • Case 2: Making Technology Personal: How Wayfair Keeps Leveraging Novel and Generative AI Tools to Connect with Consumers
  • Case 3: Making Macy’s Meaningful: Moves by the Retail Chain to Maintain Its Competitiveness
  • Case 4: Find “Good Stuff Cheap” at Ollie’s Bargain Outlet
  • Background and Retail Strategy
  • Merchandising
  • A Customer Story
  • Case 5: Tractor Supply Company Targets the Part-Time Rancher
  • Target Market
  • Retail Offering
  • Mission and Values
  • Case 6: Fast Fashion and Fast Upgrades by H&M
  • Case 7: Home Depot Is Winning on Nearly Every Metric. How Is It Doing So?
  • Case 8: Walmart and Grocery Delivery
  • Case 9: “A Blooming Company”
  • Background
  • The Competitive Environment
  • Bloombox’s Delivery Method
  • A Drive Toward Improvement
  • Growing Pains
  • Employee Philosophy
  • Case 10: Blue Tomato: Internationalization of a Multichannel Retailer
  • I. The History of Blue Tomato: A Brick-and-Mortar Retailer
  • II. Evolution of Blue Tomato into a Multichannel Retailer
  • III. Synergies Across Distribution Channels
  • IV. Challenges Coordinating Different Distribution Channels
  • V. Internationalization
  • Case 11: Staples, Inc.
  • A Short History of Office Supplies and Staples
  • Multichannel Integration
  • Added Services
  • Case 12: Daily Table
  • Case 13: Remixing a Green Business: The Green Painter
  • Sustainable Paint
  • The Green Painter’s Approach
  • The Future and Sustainable Competitive Advantages
  • Case 14: Ashley Stewart
  • Industry Environment and Ashley Stewart’s Position
  • Rhee’s Philosophy
  • Latest Developments at Ashley Stewart
  • Case 15: The Decision-Making Process for Buying a Bicycle
  • Case 16: McDonald’s, the Global Giant
  • Case 17: The Coffee Wars
  • Case 18: A True Platform for Sellers: How Alibaba Is Trying to Take Over the World
  • Competitive Benefits
  • Collaborative Benefits
  • Continued Challenges
  • Case 19: Parisian Patisserie “Maison Ladurée” Goes Global
  • Case 20: Retailing in India: The Impact of Hypermarkets
  • Case 21: Diamonds: From Mine to Market
  • Case 22: Starbucks’s Expansion into China
  • Company Growth
  • Market Development in China
  • Competitive Advantage
  • China Today/The Future
  • Case 23: Planet Fitness: Pricing for Success
  • Case 24: Tiffany and TJX: Comparing Financial Performance
  • Case 25: Choosing a Store Location for a Designer Brand
  • Case 26: Hutch: Locating a New Store
  • Company Background
  • Hutch Fashions
  • Hutch Extra
  • Hutch Fashions*Hutch Extra
  • Marketing Strategy
  • Data Sources
  • The Potential Locations
  • Case 27: DoorDash’s Dominance in the Food Delivery Market
  • Case 28: Zara Delivers Fast Fashion
  • The Benefits of Fast Fashion for Zara
  • Moving too Fast? The Negative Effects of Fast Fashion
  • Case 29: Avon Empowers Its Associates
  • Case 30: Sephora Loyalty Programs: A Comparison between France and the United States
  • U.S. Loyalty Program: Sephora Beauty Insider
  • French Loyalty Program
  • Case 31: Luna Luxe’s Customer Database Strategy
  • Segmentation
  • Case 32: What Does Luxury Branding Mean to Gen Z?
  • Case 33: Pizza Players, Pizza Prices
  • Papa John’S
  • Little Caesars
  • Pizza Hut
  • Domino’s
  • The Rest Of The Market
  • The Results
  • Case 34: Can Trader Joe’s Succeed in a Digital World Without Any Digital Sales Channels?
  • Case 35: Developing an Assortment Plan for Hughes
  • Case 36: Preparing a Merchandise Budget Plan
  • Case 37: American Furniture Warehouse Sources Globally
  • Case 38: Independent Bookstore Leverages Sensory Retail
  • Case 39: Allocating Media Budget to Promote a Sale
  • Advertising Channels
  • Case 40: Storytelling that Goes Beyond the Swoosh
  • Case 41: A Stockout at Discmart
  • Case 42: Yankee Candle: Product Management and Innovation
  • Historical Summary and Present-Day Situation
  • Product Management and Innovation at Yankee Candle
  • Case 43: Interviewing for a Management Trainee Position
  • Glossary
  • Glossary
  • Company Index
  • Company Index
  • A
  • B
  • C
  • D
  • E
  • F
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  • P
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  • X
  • Y
  • Z
  • Name Index
  • Name Index
  • A
  • B
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  • Subject Index
  • Subject Index
  • A
  • B
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  • G
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  • Accessibility Content: Extended Descriptions for Images
  • A Graphic Organizer with 4 Sections Extended Description (Chapter 1)
  • Exhibit 1-1 Extended Description (Chapter 1)
  • Exhibit 1-2 Extended Description (Chapter 1)
  • An Advertisement for The Home Depot Extended Description (Chapter 1)
  • Exhibit 1-4 Extended Description (Chapter 1)
  • Exhibit 1-5 Extended Description (Chapter 1)
  • The Amazon Website Displaying the Amazon Best Sellers Extended Description (Chapter 2)
  • Exhibit 2-1 Extended Description (Chapter 2)
  • The Williams Sonoma Website Features Recipes Extended Description (Chapter 2)
  • A Customer Carrying a Shopping Basket Extended Description (Chapter 2)
  • An Instagram Post by Huda Extended Description (Chapter 2)
  • A Three Side-by-Side Screenshots Extended Description (Chapter 3)
  • Exhibit 3-1 Extended Description (Chapter 3)
  • The Santa Cruz and Juliana Bikes Website Extended Description (Chapter 3)
  • A bliss web page Extended Description (Chapter 3)
  • A Screenshot from a Smart Device Extended Description (Chapter 3)
  • The Teleflora Website Homepage Features Extended Description (Chapter 3)
  • A Web Page from Fred Jourdain’s Website Extended Description (Chapter 3)
  • The Express Mobile Shopping App Extended Description (Chapter 3)
  • Screenshot from a Smart Device Extended Description (Chapter 3)
  • The Pawp Website Landing Page Extended Description (Chapter 3)
  • The Instant Pot Community Facebook Extended Description (Chapter 3)
  • A Promotional Instagram Post Shows A Woman Extended Description (Chapter 3)
  • A YouTube Video Titled The Ultimate Makeup Extended Description (Chapter 3)
  • A Young Girl is Intently Playing Extended Description (Chapter 3)
  • The Penske Cares Twitter Profile Extended Description (Chapter 3)
  • A Chinese E-Commerce Livestream Video Extended Description (Chapter 3)
  • Exhibit 3-2 Extended Description (Chapter 3)
  • The Vinted Website Homepage Shows Extended Description (Chapter 3)
  • The TripAdvisor Website Showing Search Extended Description (Chapter 3)
  • An Instagram Post from Selena Extended Description (Chapter 3)
  • Exhibit 3-4 Extended Description (Chapter 3)
  • A Screenshot of an Instagram Post with Sydney Extended Description (Chapter 3)
  • A screenshot of an Instagram post Extended Description (Chapter 3)
  • Exhibit 3-6 Extended Description (Chapter 3)
  • Exhibit 3-7 Extended Description (Chapter 3)
  • A Screenshot of an Acquisition Overview Extended Description (Chapter 3)
  • An E-Commerce Product Page Featuring Extended Description (Chapter 3)
  • Exhibit 3-8 Extended Description (Chapter 3)
  • Exhibit 3-9 Extended Description (Chapter 3)
  • An Exterior View of The Home Depot Extended Description (Chapter 4)
  • Exhibit 4-1 Extended Description (Chapter 4)
  • The Netflixhouse Instagram Profile Extended Description (Chapter 4)
  • The Homepage of The Feed Extended Description (Chapter 4)
  • A Landing Page for Reza A Landing Page Extended Description (Chapter 4)
  • A Coca-Cola Freestyle Soda Dispenser Extended Description (Chapter 4)
  • A Woman is Standing in Front of an Interactive Extended Description (Chapter 4)
  • A Patagonia Retail Store Extended Description (Chapter 4)
  • The Patagonia Website with the Top Section Extended Description (Chapter 4)
  • A Patagonia Web Page with a Man Extended Description (Chapter 4)
  • Exhibit 5-1 Extended Description (Chapter 5)
  • A Birchbox Beauty Subscription Box Extended Description (Chapter 5)
  • The Sephora Reservation Assistant Chatbot Extended Description (Chapter 5)
  • The Fanatics Website’s NHL Jerseys Page Extended Description (Chapter 5)
  • The Webpage for Boll and Branch Extended Description (Chapter 5)
  • An Athleta Instagram Post Featuring Olympic Extended Description (Chapter 5)
  • A Product Page for Banana Republic’s Extended Description (Chapter 5)
  • The Bridesmaid Dresses Category Extended Description (Chapter 5)
  • Exhibit 5-5 Extended Description (Chapter 5)
  • A Graphic Organizer With 4 Sections Extended Description (Chapter 6)
  • Exhibit 6-1 Extended Description (Chapter 6)
  • Exhibit 6-3 Extended Description (Chapter 6)
  • Exhibit 6-4 Extended Description (Chapter 6)
  • A McDonald’s Window Advertisement Extended Description (Chapter 6)
  • Exhibit 6-6 Extended Description (Chapter 6)
  • Exhibit 6-7 Extended Description (Chapter 6)
  • Exhibit 6-12 Extended Description (Chapter 6)
  • A Vertical Advertisement for Ubamarket Extended Description (Chapter 6)
  • Exhibit 7-1 Extended Description (Chapter 7)
  • Exhibit 7-4 Extended Description (Chapter 7)
  • Exhibit 7-6 Extended Description (Chapter 7)
  • Six Ring-Shaped Doughnuts Appear in Two Rows Extended Description (Chapter 8)
  • Exhibit 8-2 Extended Description (Chapter 8)
  • Exhibit 9-2 Extended Description (Chapter 9)
  • Exhibit 9-3 Extended Description (Chapter 9)
  • Exhibit 9-4 Extended Description (Chapter 9)
  • Exhibit 9-6 Extended Description (Chapter 9)
  • Exhibit 9-7 Extended Description (Chapter 9)
  • Exhibit 9-9 Extended Description (Chapter 9)
  • The Entrance to a Wasabi Sushi and Bento Extended Description (Chapter 9)
  • A Screenshot Displaying the Images Extended Description (Chapter 10)
  • Exhibit 10-1 Extended Description (Chapter 10)
  • Exhibit 10-2 Extended Description (Chapter 10)
  • Exhibit 10-3 Extended Description (Chapter 10)
  • Screenshot of a Twitter Post of Frito-Lay Extended Description (Chapter 10)
  • A CVS Website Page Promoting ExtraCare Extended Description (Chapter 11)
  • EXHIBIT 11–1 Extended Description (Chapter 11)
  • A Supermarket Shelf Displaying Numerous Bottles Extended Description (Chapter 11)
  • The Target’s Circle 360 Plans Webpage Extended Description (Chapter 11)
  • A Grubhub Webpage Promoting Their Partnership Extended Description (Chapter 11)
  • A Sephora Store With Large Display Featuring Extended Description (Chapter 11)
  • A Flow chart Diagram With Four Interconnected Orange Circles Extended Description (Chapter 12)
  • Exhibit 12-1 Extended Description (Chapter 12)
  • Exhibit 12-3 Extended Description (Chapter 12)
  • An REI Product Homepage Showing The North Face Extended Description (Chapter 12)
  • A Collection of Various Food And Beverage Products Extended Description (Chapter 12)
  • A woman with a shopping cart Extended Description (Chapter 12)
  • Exhibit 12-6 Extended Description (Chapter 12)
  • Exhibit 12-7 Extended Description (Chapter 12)
  • A Smiling Woman Pointing to And Selecting a Color Extended Description (Chapter 12)
  • Exhibit 12-8 Extended Description (Chapter 12)
  • Exhibit 12-9 Extended Description (Chapter 12)
  • Exhibit 12-11 Extended Description (Chapter 12)
  • Exhibit 12-12 Extended Description (Chapter 12)
  • Exhibit 12-15 Extended Description (Chapter 12)
  • Exhibit 12-16 Extended Description (Chapter 12)
  • A Brightly Lit Retail Store Aisle With Shelves Stocked With Beauty Extended Description (Chapter 13)
  • A Chocolate Aisle in a Store, Shows Many Boxes Extended Description (Chapter 13)
  • EXHIBIT 14-1B Extended Description (Chapter 14)
  • EXHIBIT 14-1C Extended Description (Chapter 14)
  • A Single-Page e-Commerce Screengrab From Tiffany Extended Description (Chapter 14)
  • A Search Results Page From An E-Commerce Website Extended Description (Chapter 14)
  • Exhibit 14-2 Extended Description (Chapter 14)
  • The McDonald’s Website, Featuring A Promotion Extended Description (Chapter 14)
  • An H And M Promotional Email Advertisement Features Extended Description (Chapter 15)
  • A Colorful Promotional Flyer for a Kroger Extended Description (Chapter 15)
  • An R E I Adventures Extended Description (Chapter 15)
  • An F S I, a Print Advertisement Extended Description (Chapter 15)
  • The Front Cover of the March 2025 Extended Description (Chapter 15)
  • A Digital Billboard For Decathlon That Mimics A Computer Extended Description (Chapter 15)
  • Exhibit 15-2 Extended Description (Chapter 15)
  • Exhibit 15-3 Extended Description (Chapter 15)
  • Exhibit 15-7 Extended Description (Chapter 15)
  • A Screen Grab of Google Maps Extended Description (Chapter 15)
  • A Zappos Web Page Titled Extended Description (Chapter 16)
  • Exhibit 16-1 Extended Description (Chapter 16)
  • Exhibit 16-3 Extended Description (Chapter 16)
  • Exhibit 16-4 Extended Description (Chapter 16)
  • Exhibit 16-6 Extended Description (Chapter 16)
  • Exhibit 16-7 Extended Description (Chapter 16)
  • Exhibit 16-8 Extended Description (Chapter 16)
  • A Store With Clothing Racks And Wooden Shelves Extended Description (Chapter 17)
  • Exhibit 17-1 Extended Description (Chapter 17)
  • Exhibit 17-2 Extended Description (Chapter 17)
  • Exhibit 17-3 Extended Description (Chapter 17)
  • Exhibit 17-4 Extended Description (Chapter 17)
  • Exhibit 17-5 Extended Description (Chapter 17)
  • An Illustration of Plutchik’s Wheel of Emotions Extended Description (Chapter 17)
  • Exhibit 18-1 Extended Description (Chapter 18)
  • 2 People Are Holding PlayStation 5 DualSense Controllers Extended Description (Chapter 18)
  • Exhibit 18-2 Extended Description (Chapter 18)
  • An H and M Web Page Extended Description (Case 6)
  • Exhibit 1 Extended Description (Case 8)
  • Exhibit 3 (a) Extended Description (Case 21)
  • Exhibit 3 (c) Extended Description (Case 21)
  • Exhibit 3 (d) Extended Description (Case 21)
  • Exhibit 2 Extended Description (Case 22)
  • Exhibit 3 Extended Description (Case 22)
  • Exhibit 1 Extended Description (Case 26)
  • Exhibit 6 Extended Description (Case 26)
  • Exhibit 7 Extended Description (Case 26)
  • A Sample Form Extended Description (Case 36)