Foundations of Marketing, 8e

Höfundar: John Fahy; David Jobber; Svend Hollensen (Útgáfa: 8)
Foundations of Marketing, 8e

Kaup valmöguleikar

Curious about how marketers tackle challenges like sustainability, climate change, privacy and AI? Or how they harness data and technology to understand their audiences? Now in its 8th edition, Foundations of Marketing explores these pressing questions, offering up-to-date insights through real-world applications of marketing concepts, case studies, and contemporary examples. The book’s value theme continues to provide a strong conceptual framework, helping students understand how marketing creates, communicates, and delivers value in a rapidly changing landscape.

This leading textbook reflects recent advancements in marketing research and practice, making it an essential resource for today’s marketing students. Discover: The impact of generative AI across the field of marketing practice, in areas such as customer service, content marketing and advertising The growing importance of digital and social media marketing, covered throughout the book How organisations are leveraging consumer data to make decisions and drive customer retention and conversion levels Important developments in the field of sustainable marketing Both a Managerial and Consumer perspective to marketing Key features: Marketing Spotlights highlight the marketing innovations of brands such as Lidl, Hoka, Singapore Airlines and Decathlon.

Marketing in Action boxes offer modern examples of real marketing campaigns in the UK, Europe and internationally. Critical Marketing Perspective boxes encourage students to critically reflect on ethical debates and stimulate student discussion and analysis about socially responsible practices. End of Chapter Case Studies covering businesses such as Quorn, IKEA, Aveeno Skincare and Victoria’s Secret provide students with an in-depth analysis of companies’ marketing strategies.

Each case study has dedicated questions to encourage critical thinking. Foundations of Marketing is available through McGraw Hill’s Connect® learning platform as an interactive, adaptive eBook alongside a wealth of ready-made course content for teaching, learning, practice and assessment. With a variety of tools to help with course management, insight and tracking, Connect helps faculty and institutions improve student outcomes and deliver courses more efficiently.

To learn more, visit mheducation. co. uk/connect. Key Connect® features for this edition include: Application Based Activities that provide students with a real-world experience and provides the opportunity to synthesize information and use critical thinking skills to solve realistic scenarios. Coverage includes digital and social media marketing, marketing ethics and Artificial Intelligence Marketing Analytics exercises that challenge students to make decisions using metrics commonly seen across marketing professionals Assignable case studies with associated multiple-choice questions to test understanding and application of topics covered in the case study New ‘iSeeit!’ videos with associated questions to aid learning and supplement the content of the book, allowing students to test their understanding of key concepts John Fahy is Professor of Marketing at the University of Limerick, Ireland David Jobber is Professor of Marketing at the University of Bradford School of Management, UK Svend Hollensen is Associate Professor of International Marketing at the University of Southern Denmark (Sønderborg).

Nánar um bókina

Útgefandi
McGraw-Hill UK
ISBN
9781526850645
Print ISBN
9781526850638
Format
ePub
Útgáfa
8
Höfundar
John Fahy; David Jobber; Svend Hollensen
Tungumál
English
Útgefið
2026-02-27
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Table of Contents and Preface
  • Cover Page
  • Title Page
  • Copyright Page
  • Dedication
  • About the Authors
  • About the Digital Contributors
  • Brief Table of Contents
  • Detailed Table of Contents
  • Case List
  • Vignette List
  • Marketing Spotlight
  • Marketing in Action
  • Critical Marketing Perspective
  • Preface to the Eighth Edition
  • The eighth edition
  • Learning about marketing
  • Acknowledgements
  • Authors’ acknowledgements
  • Guided tour
  • Chapter outline and Learning outcomes
  • Marketing Spotlight
  • Marketing in Action
  • Critical Marketing Perspective
  • Exhibits, figures and tables
  • End-of-chapter case studies
  • End-of-chapter material
  • Transform learning with Connect®
  • Connect® for Marketing
  • Application-Based Activities (ABAs)
  • Case Studies
  • Test Bank
  • Smarter studying with SmartBook
  • The ReadAnywhere App
  • Create and Custom Publishing
  • Improve your Study, Research & Writing Skills
  • Chapter 1: The Nature of Marketing
  • Part 1: The Market-Led Organization
  • Chapter 1 Introduction
  • What is Marketing?
  • The nature of customer value
  • The Development of Marketing
  • The Scope of Marketing
  • Marketing, Consumption and Society
  • Chapter 1 Summary
  • Study questions
  • Suggested reading
  • References
  • Appendix 1.1: Careers in Marketing
  • Case 1: The Rapid Rise of SHEIN
  • Introduction
  • Questions
  • References
  • Chapter 2: Marketing Strategy and Planning
  • Chapter 2 Introduction
  • Business and Marketing Strategy
  • Business mission
  • Business definition
  • Growth objectives
  • Sources of competitive advantage
  • Tests of an effective strategy
  • Marketing strategy
  • Marketing Planning
  • Situation Analysis
  • External analysis
  • Internal analysis
  • SWOT analysis
  • Marketing Objectives
  • Marketing Tactics
  • Executing Marketing Campaigns
  • Assessing Marketing Campaigns
  • Control systems
  • Marketing metrics
  • Marketing and Business Performance
  • Chapter 2 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 2: Sparking a Comeback: How BiC Reignited its Brand for a New Generation
  • Introduction
  • Questions
  • References
  • Chapter 3: Understanding Customer Behaviour
  • Chapter 3 Introduction
  • The Dimensions of Customer Behaviour
  • Who Buys?
  • How They Buy
  • The information processing approach
  • The consumer decision journey
  • Consumer culture theory (CCT)
  • Types of purchase decision
  • What are the Choice Criteria?
  • Influences on Consumer Behaviour
  • Personal influences
  • Social influences
  • Influencer Marketing
  • Impact
  • Influences on Organizational Buying Behaviour
  • The buy class
  • The product type
  • The importance of purchase
  • Features of organizational purchasing practice
  • Chapter 3 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 3: Electrolux: Approaching Both the B2C and B2B Markets
  • Electrolux then and now
  • The structure of the Electrolux group
  • Electrolux branding and consumer behaviour
  • The world market: global competition regarding home appliances
  • Questions
  • References
  • Chapter 4: Marketing Research and Customer Insights
  • Chapter 4 Introduction
  • The Role of Customer Insights
  • Marketing Information Systems
  • Internal Market Information
  • Marketing databases
  • Website analysis
  • Market Intelligence
  • Big data characteristics
  • Big data analysis
  • The challenges of big data
  • Social listening
  • Webscraping
  • Marketing Research
  • Ad hoc and continuous research
  • Custom and syndicated research
  • Exploratory, descriptive and causal research
  • Primary and secondary research
  • Approaches to Conducting Marketing Research
  • Stages in the Marketing Research Process
  • Initial contact
  • Research brief
  • Research proposal
  • Data collection
  • Data analysis and interpretation
  • Report writing and presentation
  • Chapter 4 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 4: Got a Taste for Quorn? Marketing and Consumer Research on Dynamic Tastes and Values
  • Introduction
  • Background context
  • Responding to market trends
  • Challenges ahead
  • Questions
  • References
  • Chapter 5: Market Segmentation, Targeting and Positioning
  • Chapter 5 Introduction
  • Segmenting Consumer Markets
  • Consumer Segmentation Criteria
  • Benefits sought
  • Purchase behaviour
  • Usage
  • Lifestyle
  • Age
  • Geography
  • Segmenting Organizational Markets
  • Organizational segmentation criteria
  • Criteria for Successful Segmentation
  • Target Marketing
  • Undifferentiated marketing
  • Differentiated marketing
  • Focused marketing
  • Customized marketing and personalization
  • Positioning
  • Developing a positioning strategy
  • Repositioning
  • Chapter 5 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 5: Powered by Influence: Tesla’s Unconventional Path to a $1 Trillion Brand
  • Introduction
  • Questions
  • References
  • Chapter 6: Value through Products and Brands
  • Part 2: Creating Customer Value
  • Chapter 6 Introduction
  • What is a Product?
  • Product Differentiation
  • Core differentiation
  • Actual differentiation
  • Augmented differentiation
  • Branding
  • The benefits of brands to organizations
  • The benefits of brands to consumers
  • Building Brands
  • Naming brands
  • Developing brands
  • Managing Brands
  • Managing Product and Brand Portfolios
  • Managing Brands and Product Lines Over Time: The Product Life Cycle
  • Introduction
  • Growth
  • Maturity
  • Decline
  • New Product Development
  • Managing the new product development process
  • Idea generation
  • Screening
  • Concept testing
  • Business analysis
  • Product development
  • Market testing
  • Commercialization
  • Chapter 6 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 6: Victoria’s Secret and the Risk of Rebranding
  • Origins and early success
  • Questions
  • References
  • Chapter 7: Value through Services, Relationships and Experiences
  • Chapter 7 Introduction
  • Servitization
  • The sharing economy
  • The Unique Characteristics of Services
  • Intangibility
  • Inseparability
  • Variability
  • Perishability
  • Managing Services Enterprises
  • Physical evidence
  • People
  • Process
  • Service branding
  • Managing Service Quality
  • Service recovery
  • Relationship Marketing
  • Customer relationship management (CRM) systems
  • Customer loyalty and retention
  • Experiential Marketing
  • Marketing in Non-Profit Organizations
  • Characteristics of non-profit marketing
  • Marketing procedures for non-profit organizations
  • Chapter 7 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 7: IKEA: Creating Customer Experiences
  • Creating the customer experience
  • IKEA’s experiential marketing practices
  • Questions
  • References
  • Chapter 8: Value through Pricing
  • Chapter 8 Introduction
  • Key Considerations When Setting Prices
  • Cost-based pricing
  • Competitor-orientated pricing
  • Market-led pricing
  • Other Factors Influencing Price-Setting Decisions
  • Positioning strategy
  • New product launch strategy
  • Product-line strategy
  • Competitive marketing strategy
  • Channel management strategy
  • International marketing strategy
  • Managing Price Changes
  • Circumstances
  • Tactics
  • Reacting to competitors’ price changes
  • Customer Value through Pricing
  • Cost management
  • Yield management
  • Dynamic pricing
  • Subscription-based pricing and freemium
  • Chapter 8 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 8: Aveeno Skincare: European Market Takeover
  • Introduction
  • Background
  • The skincare market
  • Entry into the European market
  • The cost of competing on low prices
  • Differentiate the brand
  • Questions
  • References
  • Chapter 9: Distribution: Delivering Customer Value
  • Part 3: Delivering and Managing Customer Value
  • Chapter 9 Introduction
  • Types of Distribution Channel
  • Consumer channels
  • Business-to-business channels
  • Services channels
  • Channel Strategy and Management
  • Channel selection
  • Distribution intensity
  • Channel integration
  • Channel management
  • Retailing
  • Major retail store types
  • Online retailing
  • From multichannel to omnichannel retailing
  • Key Retail Marketing Decisions
  • Retail positioning
  • Store location
  • Product assortment
  • Price
  • Store atmosphere
  • Physical Distribution
  • Customer service
  • Order processing
  • Inventory control
  • Warehousing
  • Transportation
  • Materials handling
  • Personal Selling
  • Personal selling skills
  • Sales Management
  • Designing the sales force
  • Managing the sales force
  • Chapter 9 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 9: Bloom & Wild: Transforming the Flower Trade
  • Introduction
  • Company overview
  • Sowing the seeds of success
  • The competition
  • The brand
  • Getting the product to market
  • The future
  • Questions
  • References
  • Chapter 10: Integrated Marketing Communications I: Mass Communications Techniques
  • Chapter 10 Introduction
  • Integrated Marketing Communications
  • Stages in developing an integrated communications campaign
  • Organizing for campaign development
  • Advertising
  • Developing advertising strategy
  • Defining advertising objectives
  • Setting the advertising budget
  • Message decisions
  • Media decisions
  • Executing the campaign
  • Evaluating advertising effectiveness
  • Sales Promotion
  • Sales promotion strategy
  • Selecting the type of sales promotion to use
  • Consumer promotion techniques
  • Trade promotion techniques
  • Public Relations and Publicity
  • Sponsorship
  • The principal objectives of sponsorship
  • Managing sponsorship
  • Other Promotional Techniques
  • Exhibitions
  • Product placement
  • Ambient advertising and guerrilla marketing
  • Chapter 10 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 10: Who Says University Marketing Has to Be Boring?
  • Introduction
  • Questions
  • References
  • Chapter 11: Integrated Marketing Communications II: Direct and Online Communications Techniques
  • Chapter 11 Introduction
  • Direct Marketing
  • Direct mail
  • Email
  • Online Communications
  • Objectives of online communications
  • Social Media Marketing
  • From ‘bowling’ to ‘pinball’
  • The 6C model
  • The role of artificial intelligence (AI)
  • The role of the metaverse
  • Search Engine Optimization
  • Content Marketing
  • Content marketing campaigns
  • The role of content marketing
  • Online Advertising
  • Search engine advertising
  • Display advertising
  • Social and native advertising
  • Mobile Marketing
  • Proximity marketing
  • Mobile applications (apps)
  • Managing and Evaluating Online Campaigns
  • Chapter 11 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 11: LEGO: Developing a Digital Marketing Strategy
  • Introduction
  • LEGO’s social media marketing strategy
  • LEGO’s use of influencer marketing
  • LEGO’s use of AI in its digital marketing strategy
  • Questions
  • References
  • Chapter 12: The Marketing Environment and Sustainability
  • Part 4: The Environmental Context of Marketing
  • Chapter 12 Introduction
  • Economic Forces
  • Economic growth and unemployment
  • Interest rates and exchange rates
  • Taxation and inflation
  • Social Forces
  • Demographic forces
  • Social and cultural forces
  • Political and Legal Forces
  • Pro-competitive legislation
  • Consumer legislation
  • Codes of practice
  • Ecological Forces
  • Climate change
  • Pollution
  • Animal testing of new products
  • The circular economy
  • Corporate social responsibility
  • The consumer movement
  • Technological Forces
  • Environmental Scanning
  • Chapter 12 Summary
  • Study questions
  • Suggested reading
  • References
  • Case 12: Finisterre: Innovating Through Purpose and Design
  • Introduction
  • Questions
  • References
  • Glossary
  • Glossary
  • Author index
  • Author index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z
  • Brands and Companies index
  • Brands and Companies index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z
  • Subject index
  • Subject index
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • Y
  • Z
  • Accessibility Content: Text Alternatives for Images
  • Figure 1.1 Extended Description (Chapter 1)
  • Figure 1.2 Extended Description (Chapter 1)
  • Figure 1.3 Extended Description (Chapter 1)
  • Figure 2.1 Extended Description (Chapter 2)
  • Figure 2.2 Extended Description (Chapter 2)
  • Figure 2.3 Extended Description (Chapter 2)
  • Figure 2.4 Extended Description (Chapter 2)
  • Figure 2.5 Extended Description (Chapter 2)
  • Figure 3.1 Extended Description (Chapter 3)
  • Figure 3.2 Extended Description (Chapter 3)
  • Figure 3.3 Extended Description (Chapter 3)
  • Figure 3.5 Extended Description (Chapter 3)
  • Figure 3.6 Extended Description (Chapter 3)
  • Figure 3.7 Extended Description (Chapter 3)
  • Figure 1 Extended Description (Chapter 3)
  • Figure 2 Extended Description (Chapter 3)
  • Figure 3 Extended Description (Chapter 3)
  • Figure 4.1 Extended Description (Chapter 4)
  • Figure 4.2 Extended Description (Chapter 4)
  • Figure 4.3 Extended Description (Chapter 4)
  • Figure 4.4 Extended Description (Chapter 4)
  • Figure 4.5 Extended Description (Chapter 4)
  • Figure 4.6 Extended Description (Chapter 4)
  • Figure 4.7 Extended Description (Chapter 4)
  • Exhibit 1 Extended Description (Chapter 4)
  • Figure 5.1 Extended Description (Chapter 5)
  • Figure 5.2 Extended Description (Chapter 5)
  • Figure 5.3 Extended Description (Chapter 5)
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  • Figure 5.6 Extended Description (Chapter 5)
  • Figure 5.7 Extended Description (Chapter 5)
  • Figure 5.8 Extended Description (Chapter 5)
  • Figure 5.9 Extended Description (Chapter 5)
  • Figure 6.1 Extended Description (Chapter 6)
  • Figure 6.2 Extended Description (Chapter 6)
  • Figure 6.3 Extended Description (Chapter 6)
  • Figure 6.4 Extended Description (Chapter 6)
  • Figure 6.5 Extended Description (Chapter 6)
  • Figure 6.6 Extended Description (Chapter 6)
  • Figure 1 Extended Description (Chapter 6)
  • Figure 9.1 Extended Description (Chapter 9)
  • Figure 9.2 Extended Description (Chapter 9)
  • Figure 9.3 Extended Description (Chapter 9)
  • Figure 9.4 Extended Description (Chapter 9)
  • Figure 9.5 Extended Description (Chapter 9)
  • Figure 10.1 Extended Description (Chapter 10)
  • Figure 10.2 Extended Description (Chapter 10)
  • Figure 10.3 Extended Description (Chapter 10)
  • Figure 10.4 Extended Description (Chapter 10)
  • Figure 10.5 Text Alternative (Chapter 10)
  • Figure 11.1 Text Alternative (Chapter 11)
  • Figure 11.2 Text Alternative (Chapter 11)
  • Figure 11.3 Text Alternative (Chapter 11)
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  • Figure 12.1 Text Alternative (Chapter 12)
  • Figure 12.2 Text Alternative (Chapter 12)
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  • Figure 7.1 Extended Description (Chapter 7)
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  • Figure 7.3 Extended Description (Chapter 7)
  • Figure 7.4 Text Alternative (Chapter 7)
  • Figure 8.1 Text Alternative (Chapter 8)
  • Figure 8.2 Text Alternative (Chapter 8)