Tourism Management
Kaup valmöguleikar
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject, with a global focus. This new edition focuses on the essential features of tourism management in a concise, accessible and interactive format. It is written in an engaging style that assumes no prior knowledge of tourism and builds up the reader’s understanding as they progress through this wide-ranging global review of the principles of managing tourism.
It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast-growing sector of the world economy. This seventh edition has been revised and updated to include: new case studies both throughout the book and online, with all case studies fully updated and new statistical material throughout to illustrate trends and themes; more diagrams and graphs throughout to aid understanding and application of complex theory; a greater global focus throughout – a broader geographical spread of case studies derived from developed, developing and emerging countries as tourism destinations; new coverage of up-to-date trends and developments within the tourism industry, including: regenerative tourism, carbon-neutral tourism, air taxis, accessibility and diversity, the cost of living crisis, the effect of crises such as COVID-19, the rise of online travel agents, innovations in digital tourism, trust and tourism, overtourism, visitor management and anti-slavery measures; and fully updated online materials, including: PowerPoint slides, online questions, web case studies and weblinks.
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- Taylor & Francis
- 9781040295649
- 9781032902791
- ePub
- 7
- Stephen J. Page
- English
- 2025-03-20
- 100
- 2
- 2
Kaflar
- Cover
- Half Title
- Endorsements
- Title
- Copyright
- Contents
- List of case studies
- List of innovations in sustainability
- Preface
- Companion website information
- 1 Tourism today: Why is it a global phenomenon embracing all our lives?
- Learning outcomes
- Introduction
- COVID-19, travel deprivation and its effect on the global tourism sector
- Travel and sustainability
- Case Study 1.1: The Maldives, tourism and sea level change
- Innovation in Sustainability 1.1: Sustainability as a philosophy to transform the impact of travel and tourism
- Case Study 1.2: Water equity issues and sustainability in the developing world
- Why study tourism? Is it just about enjoyment and holidays?
- The leisure society
- The ‘cost of living crisis’ and tourism
- The internet and social media
- The travel influencer
- Concepts: Tourism, the tourist and travel
- An organizing framework for the analysis of tourism
- The tour, holidays, leisure time and the destination
- Measuring tourism
- The growth of global tourism and volatility in demand
- Case Study 1.3: Terrorism and its impact on global tourism: Managing for crises and destination resilience
- Forces affecting tourism: Globalization, inequality and the developed and developing world
- Tourism and modern slavery
- Case Study 1.4: Tourism and poverty alleviation
- A framework for the book
- Tourism and management as a focus for the book
- Managing tourism demand and supply: The perennial management challenge for tourism organizations
- Managerial skills in tourism: Trust, communication and manager roles
- The tourism supply chain
- Managing the tourism sector
- Disruptive innovations and technologies in tourism: A game changer for consumers and businesses?
- The metaverse
- References
- Further reading
- Questions
- Access additional resources
- 2 Tourism: Its origins, growth and future
- Learning outcomes
- Introduction
- Tourism in classical times
- The Middle Ages
- The Renaissance and Reformation
- The European Grand Tour
- Case Study 2.1: Changing patterns of spa development as a form of tourism
- Tourism and the coast: Transition from spas to the seaside resort
- Tourism in the Edwardian and inter-war years
- Post-war tourism: Towards international mass tourism
- Mass tourism and the evolution of Spanish resort tourism
- Trends in tourism in the 1980s–2000s
- The future of tourism
- Changing patterns of tourism in the Middle East
- The future for tourism growth: Asia–Pacific as the powerhouse of global tourism?
- Space tourism
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 3 Demand: Why do people engage in tourism?
- Learning outcomes
- Introduction
- What is tourism demand?
- The motivation dichotomy: Why do people go on holiday?
- Intrinsic and extrinsic motivation
- Case Study 3.1: Volunteer tourism
- Maslow’s hierarchy model and tourist motivation
- The tourism tradition of motivation studies: Classifying and understanding tourist motives
- Re-evaluation of tourist motivation research: Crompton and Petrick (2024)
- Non-participation in tourism
- Consumer behaviour and tourism
- Gender and ethnicity
- Purchasing a holiday
- Case Study 3.2: Medical tourism: A new growth area for tourism?
- The tourist image of products and places
- The future of tourism demand
- Case Study 3.3: Emergent forms of tourism demand: Dementia and tourism
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 4 Transporting the tourist I: Surface transport
- Learning outcomes
- Introduction
- Transport, tourism and the tour
- Policy issues in tourist transport
- Land-based transport
- Walking and tourism
- The car and tourist travel
- Cycling and tourism
- Infrastructure to promote cycle tourism
- Innovation in Sustainability 4.1: Slow travel
- Coach and bus travel
- Rail travel
- Case Study 4.1: Tourist travel by rail: The Trans-Siberian Railway
- Water-based transport
- Cruises
- Ferries
- Inland waterways
- Managing land- and surface-based tourist transport
- Innovation in Sustainability 4.2: Monitoring and reducing carbon consumption in tourism
- References
- Further reading
- Questions
- Access additional resources
- 5 Transporting the tourist II: The aviation sector
- Learning outcomes
- Introduction
- The role of the airport as a tourist terminal facility
- Innovation in Sustainability 5.1: The emergence of urban air mobility services and vertiports as a sustainable transport option
- What is an airport and how is it operated?
- Case Study 5.1: Decarbonizing the airport: Moving to net zero
- The international airline industry
- Trends in the airline industry
- Managing the airline industry
- Regulating international air transport
- Airline marketing: Its role and recent innovations
- British Airways as an exemplar of marketing-led transformation
- How airlines use marketing functions
- The low-cost carriers: Aligning service provision to demand
- Low-cost carriers in Europe
- Airline marketing and developing client relationships: Frequent-flyer programmes and alliances
- In-flight catering: A marketing opportunity?
- Future trends
- Air rage
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 6 Accommodation and hospitality services
- Learning outcomes
- Introduction
- The hospitality sector
- The accommodation sector
- The accommodation sector as a global phenomenon and operational issues
- The characteristics of the accommodation industry
- The management and development of the accommodation sector
- Types of tourist accommodation
- Serviced accommodation sector: Hotels
- The boutique hotel
- Budget accommodation and hotels
- The non-serviced accommodation sector
- The caravan and motor home sector
- Other issues for the accommodation sector
- Eating out
- Environmental issues
- Innovation in Sustainability 6.1: Scandic Hotels and environmental issues: A pioneer in sustainable business practices
- Human resources issues
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 7 Tour operating and travel retailing
- Learning outcomes
- Introduction
- Changes in the holiday market: The technological revolution and retailing
- Social networking and tourism
- Case Study 7.1: The sustainable traveller: Booking.com’s Sustainable Travel 2024, report
- The tour operator
- Economics of tour operation: Managing for profit
- Tour operating business performance
- Regulating tour operating
- The European holiday market
- ATOL trends
- How do these companies compete for business?
- Innovation in Sustainability 7.1: Corporate Social Responsibility and tour operators
- Consumer issues in tour operating
- Marketing and planning the holiday: The holiday brochure
- Travel agents
- The evolution of travel agents
- Characteristics of travel agents
- The organization of travel agents with premises for consumers
- Business travel
- The future of travel retailing
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 8 Visitor attractions and events
- Learning outcomes
- Introduction
- Case Study 8.1: Events as attractions
- Attractions, events and tourism: A symbiotic relationship?
- Classifying visitor attractions
- The events industry classified
- Visitor attractions: Product considerations
- Attractions as a leisure product
- Visitor attractions and the product life cycle
- Visitor attractions and the visitor experience
- The visitor experience at attractions: Key influences
- Managing the visitor experience: Potential and prospects
- Innovation in Sustainability 8.1: The greening of meetings and events
- The future for visitor attraction management
- Product development and innovation
- Marketing and promotion
- Revenue generation and funding
- Education and training
- Community and public sector intervention
- Climate readiness
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 9 The management of tourism
- Learning outcomes
- Introduction
- Managing tourism businesses: Key principles
- The purpose of management in tourism organizations
- What do tourism managers manage?
- Marketing tourism as a management function
- The marketing mix
- Managing operational issues in tourism businesses
- Managing seasonality
- Managing service provision: Human resources issues and service delivery
- Service provision in tourism: A perennial management challenge?
- Case Study 9.1: The evolution of research on services marketing
- Case Study 9.2: The Disney model of customer care
- Developing and managing tourism ventures in the small business sector
- Tourism and innovation
- Challenges for tourism managers
- How and why does innovation occur and what is its significance in tourism?
- Tourism management in action: Designing and developing a visitor attraction
- Case Study 9.3: A feasibility study for a new tourism attraction: The scope and range of issues
- Conclusion
- References
- Further reading
- Questions
- Access additional resources
- 10 The public sector and tourism
- Learning outcomes
- Introduction
- Governments and tourism
- Why governments intervene in the tourism sector
- Government intervention and tourism performance
- Case Study 10.1: Destination Management Organizations and tourism
- Tourism policy
- How government organizations influence tourism
- Planning and tourism
- Does tourism planning exist?
- Innovation in Sustainability 10.1: Championing sustainability in practice: The Global Sustainable Tourism Council (GSTC)
- The planning process for tourism
- Government tourism strategies
- The public sector marketing of tourism
- The future of the public sector in the management of tourism
- References
- Further reading
- Questions
- Access additional resources
- 11 Managing the visitor and their impacts
- Learning outcomes
- Introduction
- The geography of tourism: Its application to impact analysis
- Analysing the impact of tourism
- The economic impact of tourism
- Constructing the economic impact of tourism
- Social and cultural impacts of tourism
- Tourism and the environment
- The tourism sector response
- Visitor management
- Innovation in Sustainability 11.1: Getting tourists out of their cars onto public transport: The experience of New Forest National Park, UK
- Case Study 11.1: The challenge of managing tourism growth: The case of Vietnam
- Case Study 11.2: Managing the tourist impact in Venice
- Future issues for visitor management
- References
- Further reading
- Questions
- Access additional resources
- 12 The future of tourism: Post-tourism?
- Learning outcomes
- Introduction
- The spread of tourism
- Innovation in Sustainability 12.1: Regenerative tourism
- Case Study 12.1: The tourism strategy of Turkey to 2028
- The snowball and amoeba concepts in tourism
- Understanding the future of tourism
- The pressures for tourism to change
- An ageing travelling public
- New social trends
- New outbound markets
- Crises and disasters in tourism
- Crises in tourism and business response: A management challenge?
- Technology and tourism
- Climate change, tourism and the environment: Its impact on future tourism trends
- New business trends
- Limiting tourism: The beginning of the end?
- Towards a new tourism management concept: Managed tourism
- References
- Further reading
- Questions
- Access additional resources
- Index