Tourism Management

Höfundur: Stephen J. Page (Útgáfa: 7)
Tourism Management

Kaup valmöguleikar

One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject, with a global focus. This new edition focuses on the essential features of tourism management in a concise, accessible and interactive format. It is written in an engaging style that assumes no prior knowledge of tourism and builds up the reader’s understanding as they progress through this wide-ranging global review of the principles of managing tourism.

It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast-growing sector of the world economy. This seventh edition has been revised and updated to include: new case studies both throughout the book and online, with all case studies fully updated and new statistical material throughout to illustrate trends and themes; more diagrams and graphs throughout to aid understanding and application of complex theory; a greater global focus throughout – a broader geographical spread of case studies derived from developed, developing and emerging countries as tourism destinations; new coverage of up-to-date trends and developments within the tourism industry, including: regenerative tourism, carbon-neutral tourism, air taxis, accessibility and diversity, the cost of living crisis, the effect of crises such as COVID-19, the rise of online travel agents, innovations in digital tourism, trust and tourism, overtourism, visitor management and anti-slavery measures; and fully updated online materials, including: PowerPoint slides, online questions, web case studies and weblinks.

Nánar um bókina

Útgefandi
Taylor & Francis
ISBN
9781040295649
Print ISBN
9781032902791
Format
ePub
Útgáfa
7
Höfundar
Stephen J. Page
Tungumál
English
Útgefið
2025-03-20
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Cover
  • Half Title
  • Endorsements
  • Title
  • Copyright
  • Contents
  • List of case studies
  • List of innovations in sustainability
  • Preface
  • Companion website information
  • 1 Tourism today: Why is it a global phenomenon embracing all our lives?
  • Learning outcomes
  • Introduction
  • COVID-19, travel deprivation and its effect on the global tourism sector
  • Travel and sustainability
  • Case Study 1.1: The Maldives, tourism and sea level change
  • Innovation in Sustainability 1.1: Sustainability as a philosophy to transform the impact of travel and tourism
  • Case Study 1.2: Water equity issues and sustainability in the developing world
  • Why study tourism? Is it just about enjoyment and holidays?
  • The leisure society
  • The ‘cost of living crisis’ and tourism
  • The internet and social media
  • The travel influencer
  • Concepts: Tourism, the tourist and travel
  • An organizing framework for the analysis of tourism
  • The tour, holidays, leisure time and the destination
  • Measuring tourism
  • The growth of global tourism and volatility in demand
  • Case Study 1.3: Terrorism and its impact on global tourism: Managing for crises and destination resilience
  • Forces affecting tourism: Globalization, inequality and the developed and developing world
  • Tourism and modern slavery
  • Case Study 1.4: Tourism and poverty alleviation
  • A framework for the book
  • Tourism and management as a focus for the book
  • Managing tourism demand and supply: The perennial management challenge for tourism organizations
  • Managerial skills in tourism: Trust, communication and manager roles
  • The tourism supply chain
  • Managing the tourism sector
  • Disruptive innovations and technologies in tourism: A game changer for consumers and businesses?
  • The metaverse
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 2 Tourism: Its origins, growth and future
  • Learning outcomes
  • Introduction
  • Tourism in classical times
  • The Middle Ages
  • The Renaissance and Reformation
  • The European Grand Tour
  • Case Study 2.1: Changing patterns of spa development as a form of tourism
  • Tourism and the coast: Transition from spas to the seaside resort
  • Tourism in the Edwardian and inter-war years
  • Post-war tourism: Towards international mass tourism
  • Mass tourism and the evolution of Spanish resort tourism
  • Trends in tourism in the 1980s–2000s
  • The future of tourism
  • Changing patterns of tourism in the Middle East
  • The future for tourism growth: Asia–Pacific as the powerhouse of global tourism?
  • Space tourism
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 3 Demand: Why do people engage in tourism?
  • Learning outcomes
  • Introduction
  • What is tourism demand?
  • The motivation dichotomy: Why do people go on holiday?
  • Intrinsic and extrinsic motivation
  • Case Study 3.1: Volunteer tourism
  • Maslow’s hierarchy model and tourist motivation
  • The tourism tradition of motivation studies: Classifying and understanding tourist motives
  • Re-evaluation of tourist motivation research: Crompton and Petrick (2024)
  • Non-participation in tourism
  • Consumer behaviour and tourism
  • Gender and ethnicity
  • Purchasing a holiday
  • Case Study 3.2: Medical tourism: A new growth area for tourism?
  • The tourist image of products and places
  • The future of tourism demand
  • Case Study 3.3: Emergent forms of tourism demand: Dementia and tourism
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 4 Transporting the tourist I: Surface transport
  • Learning outcomes
  • Introduction
  • Transport, tourism and the tour
  • Policy issues in tourist transport
  • Land-based transport
  • Walking and tourism
  • The car and tourist travel
  • Cycling and tourism
  • Infrastructure to promote cycle tourism
  • Innovation in Sustainability 4.1: Slow travel
  • Coach and bus travel
  • Rail travel
  • Case Study 4.1: Tourist travel by rail: The Trans-Siberian Railway
  • Water-based transport
  • Cruises
  • Ferries
  • Inland waterways
  • Managing land- and surface-based tourist transport
  • Innovation in Sustainability 4.2: Monitoring and reducing carbon consumption in tourism
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 5 Transporting the tourist II: The aviation sector
  • Learning outcomes
  • Introduction
  • The role of the airport as a tourist terminal facility
  • Innovation in Sustainability 5.1: The emergence of urban air mobility services and vertiports as a sustainable transport option
  • What is an airport and how is it operated?
  • Case Study 5.1: Decarbonizing the airport: Moving to net zero
  • The international airline industry
  • Trends in the airline industry
  • Managing the airline industry
  • Regulating international air transport
  • Airline marketing: Its role and recent innovations
  • British Airways as an exemplar of marketing-led transformation
  • How airlines use marketing functions
  • The low-cost carriers: Aligning service provision to demand
  • Low-cost carriers in Europe
  • Airline marketing and developing client relationships: Frequent-flyer programmes and alliances
  • In-flight catering: A marketing opportunity?
  • Future trends
  • Air rage
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 6 Accommodation and hospitality services
  • Learning outcomes
  • Introduction
  • The hospitality sector
  • The accommodation sector
  • The accommodation sector as a global phenomenon and operational issues
  • The characteristics of the accommodation industry
  • The management and development of the accommodation sector
  • Types of tourist accommodation
  • Serviced accommodation sector: Hotels
  • The boutique hotel
  • Budget accommodation and hotels
  • The non-serviced accommodation sector
  • The caravan and motor home sector
  • Other issues for the accommodation sector
  • Eating out
  • Environmental issues
  • Innovation in Sustainability 6.1: Scandic Hotels and environmental issues: A pioneer in sustainable business practices
  • Human resources issues
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 7 Tour operating and travel retailing
  • Learning outcomes
  • Introduction
  • Changes in the holiday market: The technological revolution and retailing
  • Social networking and tourism
  • Case Study 7.1: The sustainable traveller: Booking.com’s Sustainable Travel 2024, report
  • The tour operator
  • Economics of tour operation: Managing for profit
  • Tour operating business performance
  • Regulating tour operating
  • The European holiday market
  • ATOL trends
  • How do these companies compete for business?
  • Innovation in Sustainability 7.1: Corporate Social Responsibility and tour operators
  • Consumer issues in tour operating
  • Marketing and planning the holiday: The holiday brochure
  • Travel agents
  • The evolution of travel agents
  • Characteristics of travel agents
  • The organization of travel agents with premises for consumers
  • Business travel
  • The future of travel retailing
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 8 Visitor attractions and events
  • Learning outcomes
  • Introduction
  • Case Study 8.1: Events as attractions
  • Attractions, events and tourism: A symbiotic relationship?
  • Classifying visitor attractions
  • The events industry classified
  • Visitor attractions: Product considerations
  • Attractions as a leisure product
  • Visitor attractions and the product life cycle
  • Visitor attractions and the visitor experience
  • The visitor experience at attractions: Key influences
  • Managing the visitor experience: Potential and prospects
  • Innovation in Sustainability 8.1: The greening of meetings and events
  • The future for visitor attraction management
  • Product development and innovation
  • Marketing and promotion
  • Revenue generation and funding
  • Education and training
  • Community and public sector intervention
  • Climate readiness
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 9 The management of tourism
  • Learning outcomes
  • Introduction
  • Managing tourism businesses: Key principles
  • The purpose of management in tourism organizations
  • What do tourism managers manage?
  • Marketing tourism as a management function
  • The marketing mix
  • Managing operational issues in tourism businesses
  • Managing seasonality
  • Managing service provision: Human resources issues and service delivery
  • Service provision in tourism: A perennial management challenge?
  • Case Study 9.1: The evolution of research on services marketing
  • Case Study 9.2: The Disney model of customer care
  • Developing and managing tourism ventures in the small business sector
  • Tourism and innovation
  • Challenges for tourism managers
  • How and why does innovation occur and what is its significance in tourism?
  • Tourism management in action: Designing and developing a visitor attraction
  • Case Study 9.3: A feasibility study for a new tourism attraction: The scope and range of issues
  • Conclusion
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 10 The public sector and tourism
  • Learning outcomes
  • Introduction
  • Governments and tourism
  • Why governments intervene in the tourism sector
  • Government intervention and tourism performance
  • Case Study 10.1: Destination Management Organizations and tourism
  • Tourism policy
  • How government organizations influence tourism
  • Planning and tourism
  • Does tourism planning exist?
  • Innovation in Sustainability 10.1: Championing sustainability in practice: The Global Sustainable Tourism Council (GSTC)
  • The planning process for tourism
  • Government tourism strategies
  • The public sector marketing of tourism
  • The future of the public sector in the management of tourism
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 11 Managing the visitor and their impacts
  • Learning outcomes
  • Introduction
  • The geography of tourism: Its application to impact analysis
  • Analysing the impact of tourism
  • The economic impact of tourism
  • Constructing the economic impact of tourism
  • Social and cultural impacts of tourism
  • Tourism and the environment
  • The tourism sector response
  • Visitor management
  • Innovation in Sustainability 11.1: Getting tourists out of their cars onto public transport: The experience of New Forest National Park, UK
  • Case Study 11.1: The challenge of managing tourism growth: The case of Vietnam
  • Case Study 11.2: Managing the tourist impact in Venice
  • Future issues for visitor management
  • References
  • Further reading
  • Questions
  • Access additional resources
  • 12 The future of tourism: Post-tourism?
  • Learning outcomes
  • Introduction
  • The spread of tourism
  • Innovation in Sustainability 12.1: Regenerative tourism
  • Case Study 12.1: The tourism strategy of Turkey to 2028
  • The snowball and amoeba concepts in tourism
  • Understanding the future of tourism
  • The pressures for tourism to change
  • An ageing travelling public
  • New social trends
  • New outbound markets
  • Crises and disasters in tourism
  • Crises in tourism and business response: A management challenge?
  • Technology and tourism
  • Climate change, tourism and the environment: Its impact on future tourism trends
  • New business trends
  • Limiting tourism: The beginning of the end?
  • Towards a new tourism management concept: Managed tourism
  • References
  • Further reading
  • Questions
  • Access additional resources
  • Index