The Quality Toolbox

Höfundur: Nancy R. Tague (Útgáfa: 3)
The Quality Toolbox

Kaup valmöguleikar

This book provides tools that are less commonly used and some tools that the author, Nancy Tague, created. Inside you’ll find tools for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, basic data handling, and statistics. In this third edition, six new tools were added (i. e. , DFMEA and PMFEA) along with a section on Quality 4. 0 and suggested quality tools that can help facilitate practitioners looking to implement Quality 4.

Nánar um bókina

Útgefandi
American Society for Quality, Inc
ISBN
9781636941240
Print ISBN
9781636941226
Format
ePub
Útgáfa
3
Höfundar
Nancy R. Tague
Tungumál
English
Útgefið
2023-12-31
Prent takmörkun á líftíma
100

Kaflar

  • Preface
  • Acknowledgments
  • Chapter 1 How to Use This Book
  • The Tool Matrix
  • The Tools
  • Generic Tools
  • Chapter 2 Mega-Tools: Quality Management Systems
  • The Evolution of Quality
  • Total Quality Management
  • Quality Function Deployment
  • ISO 9001
  • Excellence Models and Awards
  • Benchmarking
  • Six Sigma
  • Lean
  • Combining Mega-Tools
  • Industry 4.0 and Quality 4.0 in the Digital Era
  • Chapter 3 The Quality Improvement Process
  • The Benefits of an Improvement Process
  • A Generic Quality Improvement Process
  • The 10-Step Quality Improvement Process
  • Tools for Team Effectiveness
  • Guidance Questions Checklist
  • Chapter 4 Quality Improvement Stories
  • Medrad, Inc.: Freight Processing Team
  • Pearl River School District
  • St. Luke’s Hospital: Charging Standards
  • ZZ-400 Manufacturing Unit
  • Other Improvement Stories
  • Chapter 5 The Tools
  • —Section 1—
  • ACORN Test
  • Affinity Diagram
  • Thematic Analysis
  • Arrow Diagram
  • Program Evaluation and Review Technique (PERT) Chart
  • Balanced Scorecard
  • Benchmarking
  • Benefits and Barriers Exercise
  • Boundary Diagram
  • Box Plot
  • Brainstorming
  • Round-Robin Brainstorming
  • Wildest Idea Brainstorming
  • SCAMPER
  • Double Reversal
  • Starbursting
  • Charette Procedure
  • Brainwriting
  • 6–3–5 Method
  • Crawford Slip Method
  • Pin Cards Technique
  • Gallery Method
  • Cause-and-Effect Matrix
  • Checklist
  • Check Sheet
  • Defect Concentration Diagram
  • Contingency Diagram
  • Contingency Table
  • Continuum of Team Goals
  • Control Chart
  • Variable Control Charts
  • X and R Chart
  • X and s Chart
  • Chart of Individuals
  • Moving Average–Moving Range Chart
  • Target Chart
  • Attribute Control Charts
  • p Chart
  • np Chart
  • c Chart
  • u Chart
  • Short Run Chart
  • Group Chart
  • Other Control Charts
  • Control Plan
  • Correlation Analysis
  • Cost-of-Poor-Quality Analysis
  • Criteria Filtering
  • Battelle Method
  • Critical-to-Quality Analysis
  • Critical-to-Quality Tree
  • Cycle Time Chart
  • —Section 2—
  • Decision Matrix
  • Decision Tree
  • Design of Experiments (DOE)
  • Effective–Achievable Chart
  • Failure Modes and Effects Analysis (FMEA)
  • Fault Tree Analysis
  • Fishbone Diagram
  • Cause Enumeration Diagram
  • Process Fishbone
  • Time-Delay Fishbone
  • CEDAC (Cause-and-Effect Diagram with the Addition of Cards)
  • Desired-Result Fishbone
  • Reverse Fishbone Diagram
  • 5W2H
  • Five Whys
  • Five Hows
  • Flowchart
  • Macro Flowchart
  • Top-Down Flowchart
  • Detailed Flowchart
  • Deployment Flowchart
  • Several-Leveled Flowchart
  • Force Field Analysis
  • Gantt Chart
  • Graph
  • Bar Chart
  • Dot Chart
  • Pie Chart
  • Frequency Distributions
  • Line Graph
  • High–Low Graph
  • Histogram and Other Frequency Distributions
  • Polygon Chart
  • Stem-and-Leaf Display
  • Point Graph
  • Percentile Graph
  • Cumulative Distribution Function Graph
  • Cumulative Polygon Graph
  • House of Quality
  • Hypothesis Testing
  • Importance–Performance Analysis
  • —Section 3—
  • Kepner-Tregoe Problem Specification
  • KPIs
  • List Reduction
  • Matrix Diagram
  • Measurement System Analysis (MSA)
  • Gage R&R Study
  • Attribute Measurement System Analysis
  • Meeting Evaluation
  • Mind Map
  • Mistake-Proofing
  • Multi-Vari Chart
  • Multivoting
  • Sticking Dots
  • Weighted Voting
  • Multiple Picking-Out Method (MPM)
  • Nine Windows
  • Nominal Group Technique (NGT)
  • Normal Probability Plot
  • Probability Plot
  • Quantile-Quantile Plot
  • Operational Definition
  • Paired Comparison
  • Forced Choice
  • Numerical Prioritization
  • Parameter Diagram
  • Pareto Chart
  • Weighted Pareto Chart
  • Comparative Pareto Charts
  • Performance Index
  • Perkin Tracker
  • PGCV Index
  • Plan–Do–Check–Act Cycle
  • Standardize–Do–Check–Act (SDCA) Cycle
  • Plan–Results Chart
  • PMI
  • Potential Problem Analysis
  • Potential Opportunity Analysis
  • Presentation
  • Prioritization Matrix
  • Analytical Criteria Method
  • Consensus Criteria Method
  • Combination ID/Matrix Method
  • Process Capability Study
  • Process Decision Program Chart
  • Project Charter
  • Project Charter Checklist
  • —Section 4—
  • Radar Chart
  • RASCI
  • Regression Analysis
  • Relations Diagram
  • Matrix Relations Diagram
  • Requirements Table
  • Requirements-and-Measures Tree
  • Run Chart
  • Sampling
  • Scatter Diagram
  • SIPOC Diagram
  • SMART Goals
  • SMART Matrix
  • Spaghetti Diagram
  • Stakeholder Analysis
  • Storyboard
  • Stratification
  • Survey
  • Questionnaire
  • E-Survey
  • Telephone Interview
  • Face-to-Face Interview
  • Focus Group
  • Table
  • Tree Diagram
  • Two-Dimensional Chart
  • Value-Added Analysis
  • Voice of the Customer Table
  • Wordsmithing
  • Appendix
  • Resources