The Doctor's Communication Handbook
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Of Previous Editions: “. . . breaks new ground in its readability … It is concise, wise, and firmly pragmatic”. British Medical Journal “Since it was first published in 1994, Peter Tate’s The Doctor’s Communication Handbook has been essential reading to improve GP registrars’ communication skills”. Practical Diabetes International This essential text for doctors in both general practice and hospital medicine has established itself as the ultimate guide to patient communication, whatever their experience and wherever they practise.
Highly respected and acclaimed for its light, conversational tone, this ninth edition, completely updated and expanded by the current authors, is revised for a broader audience to include any allied health professionals consulting with patients across the NHS and other healthcare systems. Key Features: Unique and accessible approach to this vital and frequently poorly practised aspect of medicine.
Covers all types of consultation, including telephone triage and both in-person and virtual consultation, with their associated risks and benefits. Explores the impact of AI, the internet, and social media on the consultation – and why doctors need not feel fazed by it. Addresses the change in practice where traditional doctor consultations are increasingly undertaken by other health professionals, including nurse practitioners and paramedics.
Retains all the features praised in previous editions – brevity, readability, and humour – while being reorganised and updated by the new author team for a fresh and current approach. The Doctor’s Communication Handbook continues to provide an invaluable “one stop shop” to help students, practising doctors, nurses, and other healthcare practitioners value and improve their skills in this critical area of practice.
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- Taylor & Francis
- 9781040645666
- 9781041109662
- ePub
- 9
- Francesca Frame; Peter Tate; Phil Whitaker
- English
- 2026-10-20
- 100
- 2
- 2
Kaflar
- Cover
- Half-Title
- Title
- Copyright
- Contents
- About the Authors
- Preface
- 1 Mattering
- References
- 2 The Patient and What Matters to Them
- Agendas
- Power
- Sapiential Authority
- Moral Authority
- Charismatic Authority
- Control
- The Health Belief Model
- Locus of Control
- The Internal Controller
- The External Controller
- The Powerful Other
- Influencing Locus of Control
- Ideas, Concerns, and Expectations
- References
- 3 The Clinician and What Matters to Us
- Physical Health
- Emotional Health and Responses
- Attitudes and the “Medical Mind”
- Empathy
- Intuition, Perceptiveness, and Experience
- External Limitations and Continuity
- References
- 4 Technique Matters
- Knowledge
- Context
- Reticence, Layers, Cues, and Active Listening
- References
- 5 The Consultation – What Truly Matters
- Immediate Outcomes
- Commitment to Plan
- Change of Concern and Behaviour
- Satisfaction
- Feedback
- Intermediate Outcomes
- Concordance
- Knowledge and Understanding
- Long-Term Outcomes
- Change in Health
- Medicalisation
- References
- 6 Different Methods of Consulting
- Triage Versus Consultation
- Quality of Communication
- Face to Face
- Telephone
- Video Call
- Online Forms (e-Consult et al.)
- Text and Email
- A Word About AI
- Safety Netting
- Out-of-Hours Working
- General Points to Consider
- Conclusion
- References
- 7 Complex Scenarios
- Children and Their Parents/Carers
- Consultations with More Than One Person Present
- Good and Bad Communication Strategies with More than One Person Present
- Consulting Through an Interpreter
- Breaking Bad News
- Useful Strategies to Help You Break Bad News to Patients
- A Word About Denial
- The Dying Patient and Bereavement
- Angry Patients
- Strategies for Recognising and Dealing with Angry Patients
- Somatisation/Medically Unexplained Symptoms
- Strategies for Managing Somatically Fixated Patients
- Working in MDTs
- A Final Thought
- References
- 8 Wider Communication and Ethical Issues
- “Whole Patient Medicine”
- Informed Consent
- Shared Decision-Making
- Anticipatory Health Measures
- The Ethics of the Medical Agenda
- Where Does All This Leave Us?
- References
- 9 Final Thoughts on Mattering
- Appendix
- Index