Sustainable Quality

Sustainable Quality presents the implementation and operation of systematic quality management from a project management perspective, demonstrating how project management concepts can strengthen the development, governance, and continual improvement of management systems. In this Second Edition, the authors explore the origins of quality management as a discipline, its appearance in its present form, and how systematic quality management can be implemented and applied in all kinds of organisations to achieve stability and better results.

The basic principles of quality management and the ISO 9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations. The book offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and quality management and wishing to expand their knowledge base.