Operations Management

Höfundur: William Stevenson (Útgáfa: 13)
Operations Management

Kaup valmöguleikar

Stevenson's Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson's careful explanations and approachable format support students in understanding the important operations management concepts, as well as applying tools and methods with an emphasis on problem solving.

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Útgefandi
McGraw-Hill UK
ISBN
9781526890498
Print ISBN
9781259921810
Format
Page Fidelity (PDF)
Útgáfa
13
Höfundar
William Stevenson
Tungumál
English
Útgefið
2017-02-01
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Operations Management
  • Preface
  • Walkthrough
  • Note to Students
  • Brief Contents
  • Contents
  • 1 Introduction to Operations Management
  • Introduction
  • Production of Goods Versus Providing Services
  • Why Learn About Operations Management?
  • Career Opportunities and Professional Societies
  • Process Management
  • The Scope of Operations Management
  • Reading: Why Manufacturing Matters
  • Operations Management and Decision Making
  • Reading: Analytics
  • The Historical Evolution of Operations Management
  • Operations Today
  • Reading: Agility Creates a Competitive Edge
  • Key issues for Today’s Business Operations
  • Readings: Universities Embrace Sustainability
  • Diet and the Environment: Vegetarian vs. Nonvegetarian
  • Operations Tour Wegmans Food Markets
  • Summary
  • Key Points
  • Key Terms
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Case Hazel
  • Selected Bibliography & Further Readings
  • Problem-Solving Guide
  • 2 Competitiveness, Strategy, and Productivity
  • Introduction
  • Competitiveness
  • Mission and Strategies
  • Reading: Amazon Tops in Customer Service
  • Operations Strategy
  • Implications of Organization Strategy for Operations Management
  • Transforming Strategy into Action: The Balanced Scorecard
  • Productivity
  • Readings: Why Productivity Matters
  • Dutch Tomato Growers’ Productivity Advantage
  • Productivity Improvement
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case An American Tragedy: How a Good Company Died
  • Home-Style Cookies
  • Hazel Revisited
  • “Your Garden Gloves”
  • Operations Tour The U.S. Postal Service
  • Selected Bibliography and Further Readings
  • 3 Forecasting
  • Introduction
  • Features Common to All Forecasts
  • Elements of a Good Forecast
  • Forecasting and the Supply Chain
  • Steps in the Forecasting Process
  • Forecast Accuracy
  • Reading: High Forecasts Can Be Bad News
  • Approaches to Forecasting
  • Qualitative Forecasts
  • Forecasts Based on Time-Series Data
  • Associative Forecasting Techniques
  • Monitoring Forecast Error
  • Choosing a Forecasting Technique
  • Using Forecast information
  • Computer Software in Forecasting
  • Operations Strategy
  • Reading: Gazing at the Crystal Ball
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case M&L Manufacturing
  • Highline Financial Services, Ltd.
  • Selected Bibliography and Further Readings
  • 4 Product and Service Design
  • Reading: Design as a Business Strategy
  • introduction
  • Readings: Product Redesign, Not Offshoring, Holds Cost Advantage for U.s. Manufacturers
  • Dutch Boy Brushes up Its Paints
  • Idea Generation
  • Reading: Vlasic on a Roll with Huge Pickle Slices
  • Legal and Ethical Considerations
  • Human Factors
  • Reading: Do You Want Pickled Beets with That?
  • Cultural Factors
  • Global Product and Service Design
  • Environmental Factors: Sustainability
  • Readings: Best Buy Wants Your Junk
  • Kraft Foods’ Recipe for Sustainability
  • Xerox Diverts 2 Billion Pounds of Waste From Landfills Through Green initiatives
  • Recycle City: Maria’s Market
  • Other Design Considerations
  • Readings: Lego A/S in the Pink
  • Fast-Food Chains Adopt Mass Customization
  • Phases in Product Design and Development
  • Designing for Production
  • Service Design
  • Operations Strategy
  • Reading: The Challenges of Managing Services
  • Summary
  • Key Points
  • Key Terms
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Operations Tour High Acres Landfill
  • Selected Bibliography and Further Readings
  • Supplement to Chapter 4: Reliability
  • 5 Strategic Capacity Planning for Products and Services
  • Introduction
  • Reading: Excess Capacity Can Be Bad News!
  • Capacity Decisions are Strategic
  • Defining and Measuring Capacity
  • Determinants of Effective Capacity
  • Strategy Formulation
  • Forecasting Capacity Requirements
  • Additional Challenges of Planning Service Capacity
  • Do it in-House or Outsource it?
  • Reading: My Compliments to the Chef, er, Buyer
  • Developing Capacity Strategies
  • Constraint Management
  • Evaluating Alternatives
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Outsourcing of Hospital Services
  • Selected Bibliography and Further Readings
  • Supplement To Chapter 5: Decision Theory
  • 6 Process Selection and Facility Layout
  • Introduction
  • Process Selection
  • Operations Tour Morton Salt
  • Technology
  • Readings: Foxconn Shifts its Focus to Automation
  • Self-Driving Vehicles are on the Horizon
  • Process Strategy
  • Strategic Resource Organization: Facilities Layout
  • Reading: A Safe Hospital Room of the Future
  • Designing Product Layouts: Line Balancing
  • Reading: BMW’s Strategy: Flexibility
  • Designing Process Layouts
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Selected Bibliography and Further Readings
  • 7 Work Design and Measurement
  • Introduction
  • Job Design
  • Quality of Work Life
  • Methods Analysis
  • Motion Study
  • Work Measurement
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Selected Bibliography and Further Readings
  • Supplement To Chapter 7: Learning Curves
  • 8 Location Planning and Analysis
  • The Need for Location Decisions
  • The Nature of Location Decisions
  • Global Locations
  • General Procedure for Making Location Decisions
  • Identifying a Country, Region, Community, and Site
  • Service and Retail Locations
  • Reading: Site Selection Grows Up: Improved Tech Tools Make the Process Faster, Better
  • Evaluating Location Alternatives
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Hello, Walmart?
  • Selected Bibliography and Further Readings
  • 9 Management of Quality
  • Introduction
  • Reading: Whatever Happened to Quality?
  • The Evolution of Quality Management
  • The Foundations of Modern Quality Management: The Gurus
  • Insights on Quality Management
  • Readings: The Sounds of Quality
  • Hyundai: Kissing Clunkers Goodbye
  • Rework and Morale
  • Quality Awards
  • Quality Certification
  • Quality and the Supply Chain
  • Reading: Improving Quality and Reducing Risk in Offshoring
  • Total Quality Management
  • Problem Solving and Process Improvement
  • Reading: What Keeps Six Sigma Practitioners up at Night?
  • Quality Tools
  • Reading: Benchmarking Corporate Websites of Fortune 500 Companies
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problem
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Chick-N-Gravy Dinner Line
  • Tip Top Markets
  • Selected Bibliography and Further Readings
  • 10 Quality Control
  • Introduction
  • inspection
  • Reading: Making Potato Chips
  • Statistical Process Control
  • Process Capability
  • Operations Strategy
  • Reading: Bar Codes Might Cut Drug Errors in Hospitals
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Toys, inc.
  • Tiger Tools
  • Selected Bibliography and Further Readings
  • 11 Aggregate Planning and Master Scheduling
  • Introduction
  • Reading: Duplicate Orders Can Lead to Excess Capacity
  • Basic Strategies for Meeting Uneven Demand
  • Techniques for Aggregate Planning
  • Aggregate Planning in Services
  • Disaggregating the Aggregate Plan
  • Master Scheduling
  • The Master Scheduling Process
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Eight Glasses a Day (Egad)
  • Selected Bibliography and Further Readings
  • 12 MRP and ERP
  • Introduction
  • An Overview of MRP
  • MRP inputs
  • MRP Processing
  • MRP Outputs
  • Other Considerations
  • MRP in Services
  • Benefits and Requirements of MRP
  • MRP Ii
  • Capacity Requirements Planning
  • ERP
  • Readings: The Abcs of ERP
  • The Top 10 ERP Mistakes
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Promotional Novelties
  • Dmd Enterprises
  • Operations Tour Stickley Furniture
  • Selected Bibliography and Further Readings
  • 13 Inventory Management
  • Introduction
  • Reading: $$$
  • The Nature and Importance of inventories
  • Requirements for Effective inventory Management
  • Reading: Radio Frequency Identification (Rfid) Tags
  • Inventory Ordering Policies
  • How Much to Order: Economic Order Quantity Models
  • Reorder Point Ordering
  • How Much to Order: Fixed-Order-interval Model
  • The Single-Period Model
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problem
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Upd Manufacturing
  • Harvey industries
  • Grill Rite
  • Farmers Restaurant
  • Operations Tour Bruegger’s Bagel Bakery
  • Psc, inc.
  • Selected Bibliography and Further Readings
  • 14 JIT and Lean Operations
  • Introduction
  • Reading: Toyota Recalls
  • Supporting Goals
  • Building Blocks
  • Readings: General Mills Turns to Nascar to Reduce Changeover Time
  • “People” Firms Boost Profits, Study Shows
  • Lean Tools
  • Reading: Nearby Suppliers Match Ford’s Mix
  • Transitioning to a Lean System
  • Lean Services
  • Reading: To Build a Better Hospital, Virginia Mason Takes Lessons from Toyota Plants
  • Jit Ii
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Level Operations
  • Operations Tour Boeing
  • Selected Bibliography and Further Readings
  • Supplement To Chapter 14: Maintenance
  • 15 Supply Chain Management
  • Introduction
  • Trends in Supply Chain Management
  • Reading: At 3M, a Long Road Became a Shorter Road
  • Global Supply Chains
  • ERP and Supply Chain Management
  • Ethics and the Supply Chain
  • Small Businesses
  • Management Responsibilities
  • Procurement
  • Reading: Ibms Supply Chain Social Responsibility
  • E-Business
  • Reading: E-Procurement at Ibm
  • Supplier Management
  • Reading: NestléUSA and Ocean Spray Form Strategic Operations Alliance
  • inventory Management
  • Order Fulfillment
  • Logistics
  • Operations Tour Wegmans’ Shipping System
  • Readings: Springdale Farm
  • Rfid Tags: Keeping the Shelves Stocked
  • Active Rfid vs. Passive Rfid
  • Creating An Effective Supply Chain
  • Reading: Clicks or Bricks, or Both?
  • Strategy
  • Summary
  • Key Points
  • Key Terms
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Master Tag
  • Selected Bibliography and Further Readings
  • 16 Scheduling
  • Scheduling Operations
  • Scheduling in Low-Volume Systems
  • Scheduling Services
  • Operations Strategy
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Hi–Ho, Yo–Yo, inc.
  • Selected Bibliography and Further Readings
  • 17 Project Management
  • Introduction
  • Project Life Cycle
  • Behavioral Aspects of Project Management
  • Reading: Project Managers Have Never Been More Critical
  • Work Breakdown Structure
  • Planning and Scheduling with Gantt Charts
  • Pert and Cpm
  • Deterministic Time Estimates
  • A Computing Algorithm
  • Probabilistic Time Estimates
  • Determining Path Probabilities
  • Simulation
  • Budget Control
  • Time–Cost Trade-offs: Crashing
  • Advantages of Using Pert and Potential Sources of Error
  • Critical Chain Project Management
  • Other Topics in Project Management
  • Project Management Software
  • Operations Strategy
  • Risk Management
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case The Case of the Mexican Crazy Quilt
  • Time, Please
  • Selected Bibliography and Further Readings
  • 18 Management of Waiting Lines
  • Why is There Waiting?
  • Managerial Implications of Waiting Lines
  • Reading: New Yorkers Do Not Like Waiting in Line
  • Goal of Waiting-Line Management
  • Characteristics of Waiting Lines
  • Measures of Waiting-Line Performance
  • Queuing Models: infinite-Source
  • Queuing Model: Finite-Source
  • Constraint Management
  • The Psychology of Waiting
  • Reading: David H. Maister on the Psychology of Waiting
  • Operations Strategy
  • Reading: Managing Waiting Lines at Disney World
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Taking Stock
  • Critical Thinking Exercises
  • Problems
  • Case Big Bank
  • Selected Bibliography and Further Readings
  • 19 Linear Programming
  • Introduction
  • Linear Programming Models
  • Graphical Linear Programming
  • The Simplex Method
  • Computer Solutions
  • Sensitivity Analysis
  • Summary
  • Key Points
  • Key Terms
  • Solved Problems
  • Discussion and Review Questions
  • Problems
  • Case Son, Ltd.
  • Custom Cabinets, Inc.©
  • Selected Bibliography and Further Readings
  • Appendix A Answers to Selected Problems
  • Appendix B Tables
  • Appendix C Working with the Normal Distribution
  • Company Index
  • Subject Index