Operations Management In The Supply Chain: Sustainability and Resilience ISE

Name: Operations Management In The Supply Chain: Sustainability and Resilience ISE
Price: 5150 ISK
Availability: InStock
Author: Roger Schroeder; Susan Goldstein
ISBN: 9781264580996

Höfundar: Roger Schroeder; Susan Goldstein (Útgáfa: 9)

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Operations Management in the Supply Chain: Decisions and Cases is an ideal book for the instructor seeking a short text with cases. This book employs a cross-functional perspective that emphasizes strategy and critical thinking, appealing to non-majors and practical for use in an MBA level or undergraduate course in operations management. The size and focus of the book also make the text attractive for the cross-functional curriculum where students are required to purchase more than one text.

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Útgefandi: McGraw-Hill Higher Education (International)

ISBN: 9781264580996

Print ISBN: 9781266834691

Format: ePub

Útgáfa: 9

Höfundar: Roger Schroeder; Susan Goldstein

Tungumál: English

Útgefið: 2024-06-03

Prent takmörkun á líftíma: 100

Prent takmörkun: 2

Afritunar takmörkun: 2

Flokkar: Viðskiptafræði

Efnisflokkar: Viðskipti og hagfræði › Framleiðslu- & Rekstrarstjórnun

Kaflar

Table of Contents and Preface
Cover Page
Title
Copyright
Contributors
About the Authors
Dedication
Preface
FEATURES
NEW CHAPTER REVISIONS AND CASES
Case Study Revisions
INSTRUCTOR RESOURCES
MCGRAW HILLCUSTOMER CARE CONTACT INFORMATION
Acknowledgments
Connect
Every learner is unique
Brief Table of Contents
Contents
Chapter 1: Introduction to Operations
Part I: Introduction
Introduction
Introduction
1.1 Definition of Operations and Supply Chain Management
1.2 The Role of Operations and Supply Chain Management
1.3 Why Study Operations and Supply Chain Management?
1.4 Decisions at Pizza U.S.A.
Process
Quality
Capacity
Inventory
Supply Chain
1.5 Operations Decisions in the Supply Chain—A Framework
1.6 Cross-Functional Decision Making
1.7 Operations as a Process
1.8 Trends in Operations and Supply Chain Mangement
Services
Digital Technologies
Sustainability
Supply Chain Resilience
Global Supply Chains
1.9 Key Points and Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 2: Operations and Supply Chain Strategy
Introduction
Introduction
2.1 Operations Strategy Model
Corporate and Business Strategy
Operations Mission
Operations Objectives
Strategic Decisions
Distinctive Competence
2.2 Competing with Operations Objectives
2.3 Sustainable operations
2.4 Cross-Functional Strategic Decisions
2.5 Supply Chain Strategy
Supply Chain Disruptions
2.6 Global Operations and Supply Chains
2.7 Key Points And Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 3: Product Design
Introduction
Introduction
3.1 Strategies For New Product Introduction
3.2 New Product Development Process
Concept Development
Product Design
Pilot Production/Testing
3D Printing Prototypes
3.3 Cross-Functional Product Design
3.4 Supply Chain Collaboration
3.5 Quality Function Deployment
Customer Attributes
Engineering Characteristics
3.6 Modular Design
3.7 Environmental Sustainability and Product Design
Purchasing
Manufacturing
Distribution
Services
3.8 Key Points And Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 4: Process Selection
Part II: Process Design
Introduction
Introduction
4.1 Product-Flow Characteristics
Continuous Processes
Assembly Lines
Batch Flow
Job Shop
Project
Discussion of Process Types
4.2 Approaches to Order Fulfillment
4.3 Process Selection Decisions
4.4 Product-Process Strategy
4.5 Focused Operations
4.6 Mass Customization
4.7 3D Printing and Additive Manufacturing
4.8 Environmental Concerns
Carbon footprint
4.9 Cross-Functional Decision Making
4.10 Key Points and Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 5: Service Process Design
Introduction
Introduction
5.1 Defining Service
5.2 Service-Product Bundle
5.3 Service Matrix
Self-service
5.4 Customer Contact
5.5 Service Recovery and Guarantees
5.6 Technology for Services
Artificial Intelligence
5.7 Globalization of Services
5.8 Service Profitability and Employees
5.9 QUEUEING FOR SERVICES
5.10 Key Points and Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 6: Process-Flow Analysis
Introduction
Introduction
6.1 Process Thinking
6.2 The Process View of Business
6.3 Process Flowcharting
6.4 Process-Flow Analysis as Asking Questions
6.5 Process Analytics
6.6 Analyzing Process Flows at Pizza U.S.A.
6.7 Process Redesign
6.8 Key Points and Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 7: Lean Thinking and Lean Systems
Introduction
Introduction
7.1 Evolution of Lean
7.2 Lean Tenets
Create Value
Value Stream
Ensure Flow
Customer Pull
Strive for Perfection
7.3 Ensure Flow
Stabilize Master Schedule
Reducing Setup Time and Lot Sizes
Changing Layout and Maintenance
Cross-Training and Engaging Workers
7.4 Customer Pull
7.5 Changing Relationships with Suppliers
7.6 Implementation of Lean
7.7 Key Points and Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 8: Managing Quality
Part III: Introduction
Introduction
Introduction
8.1 Quality as Customer Requirements
8.2 Product Quality
8.3 Service Quality
8.4 Quality Planning, Control, and Improvement
8.5 Mistake-Proofing
8.6 Ensuring Quality in the Supply Chain
8.7 Quality, Cost of Quality, and Financial Performance
8.8 Quality Pioneers
W. Edwards Deming
Joseph Juran
8.9 ISO 9000 Standards
8.10 Malcolm Baldrige Award
8.11 Why some Quality Improvement Efforts Fail
8.12 Key Points and Terms
Key Terms
Learning Enrichment
Discussion Questions
Chapter 9: Quality Control and Improvement
Introduction
Introduction
9.1 Design Of Quality Control Systems
9.2 Process Quality Control
9.3 Attribute Control Chart
9.4 Variables Control Chart
9.5 Using Control Charts
9.6 Process Capability
9.7 Continuous Improvement
9.8 Six Sigma
9.9 Lean And Six Sigma
9.10 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 10: Forecasting
Part IV Capacity and Scheduling
Introduction
Introduction
10.1 Forecasting For Decision Making
10.2 Qualitative Forecasting Methods
10.3 Time Series Analytics
10.4 Moving Average
10.5 Exponential Smoothing
10.6 Forecast Accuracy
10.7 Advanced Time-Series Forecasting
10.8 Causal Forecasting Analytics
10.9 Selecting A Forecasting Method
Big Data
10.10 Collaborative Planning, Forecasting, And Replenishment
10.11 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Supplement
Advanced Methods
Supplement Problems
Chapter 11: Capacity Planning
Introduction
Introduction
11.1 Capacity Defined
11.2 Facilities Decisions
Amount of Capacity
Size of Facilities
Timing of Facility Decisions
Facility Location
Types of Facilities
11.3 Sales And Operations Planning
11.4 Planning Options
11.5 Basic Aggregate Planning Strategies
11.6 Aggregate Planning Costs
11.7 Aggregate Planning Example
11.8 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 12: Scheduling Operations
Introduction
Introduction
12.1 Batch Scheduling
12.2 Gantt Charts
12.3 Finite Capacity Scheduling
12.4 Theory Of Constraints
12.5 Priority Dispatching Rules
12.6 Planning And Control Systems
Courtroom Scheduling
12.7 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 13: Project Planning and Scheduling
Introduction
Introduction
13.1 Objectives And Trade-Offs
13.2 Planning And Control In Projects
13.3 Scheduling Methods
13.4 Constant-Time Networks
13.5 CPM Method
13.6 Use Of Project Management Concepts
13.7 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 14: Independent Demand Inventory
Part V Inventory
Introduction
Introduction
14.1 Definition Of Inventory
14.2 Purpose Of Inventories
14.3 Costs Of Inventory
14.4 Independent Versus Dependent Demand
14.5 Economic Order Quantity
14.6 Continuous Review System
14.7 Periodic Review System
14.8 Using P And Q Systems In Practice
Service Level and Inventory Level
14.9 Vendor Managed Inventory
14.10 Abc Classification Of Inventory
14.11 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Supplement
Advanced Models
PRICE BREAKS
UNIFORM LOT DELIVERY
Supplement Problems
Chapter 15: Materials Requirements Planning and ERP
Introduction
Introduction
15.1 The MRP System
15.2 MRP Versus Order-Point Systems
15.3 Parts Explosion: How An MRP System Works
15.4 MRP System Elements
Master Scheduling
Bill of Materials (BOM)
Inventory Records
Capacity Planning
Purchasing
Shop-Floor Control
15.5 Operating An MRP System
15.6 Enterprise Resource Planning Systems
15.7 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Discussion Questions
Problems
Chapter 16: Supply Chain Management
Part VI Supply Chain Decisions
Introduction
Introduction
16.1 Supply Chain And Supply Chain Management
16.2 Measuring Supply Chain Performance
16.3 Supply Chain Dynamics—The Bullwhip Effect
16.4 Improving Supply Chain Performance
16.5 Supply Chain Structural Improvements
16.6 Supply Chain System Improvements
16.7 Technology And Supply Chain Management
E-commerce and Omnichannel
Blockchain Technology
16.8 Supply Chain Risk And Resilience
Supply Chain Mitigation
Supply Chain Mapping
Analysis of Supply Chain Risk
16.9 Sustainability Of The Supply Chain
Stakeholders and Sustainabililty
Suppliers and Sustainability
Actions to Improve Sustainability
16.10 Key Points And Terms
Key Terms
Learning Enrichment
Discussion Questions and Problems
Chapter 17: Sourcing
Introduction
Introduction
17.1 Importance Of Sourcing
17.2 Sourcing Goals
17.3 Insource Or Outsource?
Advantages of Outsourcing
Disadvantages of Outsourcing
Total Cost Analysis
17.4 Offshoring
Costs of Offshoring
17.5 Global Sourcing
Reshoring and Nearshoring
17.6 Supply Base Optimization
Spend Analysis
Total Number of Suppliers
Single or Multiple Suppliers
17.7 The Purchasing Cycle
Internal User-Buyer Interface
Sourcing Make-Buy Decision
Find Suppliers
Supplier Selection
Supplier Relationship Management
17.8 Challenges Facing Purchasing
17.9 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Chapter 18: Global Logistics
Introduction
Introduction
18.1 Role Of Logistics In Supply Chain Management
18.2 Transportation
Transportation Economics
Modes of Transportation
Selecting the Transportation Mode
18.3 Global Warming Effects On Transportation And Supply Chains
18.4 Distribution Centers And Warehousing
18.5 Logistics Networks
Location
Number of Warehouses (Distribution Centers)
18.6 Global Logistics
18.7 Third-Party Logistics Providers
18.8 Logistics Strategy
18.9 Key Points And Terms
Key Terms
Learning Enrichment
Solved Problems
Problem
Solution
Problem
Solution
Problem
Solution
Discussion Questions
Problems
Part VII Case Studies
Introduction
Case Study: Tesla Motor, Inc. Strategy and Supply Chain
Products and Marketing
Supply Chain
Manufacturing Assembly Plants
Battery Plants
Suppliers
Sales and Service
Finance
Competitors
Discussion Questions
Case Study: Early Supplier Integration for John Deere Skid-Steer Loader
Deere & Company
The Skid-Steer Loader
The “Greenfield” Knoxville Decision
Supplier Integration In Skid-Steer Loader Design
Conclusion
Discussion Questions
Case Study: Eastern Gear, Inc.: Job Shop
Order Entry
Physical Layout And Materials Flow
Company Background
Discussion Questions
Case Study: Sage Hill Inn Above Onion Creek: Focusing on Service Process and Quality
Background
Guests’ Expectations And Perceptions
Fail Safe The Guest’s Experience
Discussion Questions
Case Study: The Westerville Physician Practice: Value Stream Mapping
Discussion Questions
Case Study: Mayo Clinic and the Path to Quality
Part I
ABOUT THE MAYO CLINIC
HISTORY OF MAYO’S QUALITY JOURNEY
PART II
QUALITY DEPLOYMENT AT MAYO
CULTURAL CHANGE
STANDARDIZING TOWARD EXCELLENCE
THE CHALLENGE OF SCALING UP
CONCLUSION
Case Study: Toledo Custom Manufacturing: Quality Control
THE PRECISE STEEL ROD ORDER
QUALITY CONTROL CHARTS
Case Study: The Evolution of Lean Six Sigma at 3M, Inc.
HISTORY
SIX SIGMA
THE SIX SIGMA PROGRAM AT 3M
JEANNE O’CONNELL’S TALK TO THE CARLSON SCHOOL OF MANAGEMENT
THE SKEPTICS
LEAN SIX SIGMA
THE MCNERNEY ERA TO BUCKLEY
IS SIX SIGMA ENOUGH?
CHALLENGES AT 3M
Case Study: Best Homes, Inc.: Forecasting
COMPANY STRATEGY AND PLANNING CYCLE
FORECASTING DEMAND
SALES FORECAST
Case Study: Palm Resort Corporation: Capacity Planning
TENNIS ACTIVITIES
COURT CAPACITY
Discussion Questions
Case Study: Polaris Industries Inc.: Global Plant Location
POLARIS INDUSTRIES INC.
MANUFACTURING
REDESIGNING THE SUPPLY CHAIN
CHOOSING A MANUFACTURING LOCATION
RECOMMENDING A SOLUTION
Case Study: Lawn King, Inc.: Sales and Operations Planning
MANUFACTURING PROCESS
PRODUCTION PLANNING
BACK TO THE MEETING
Case Study Consolidated Electric: Inventory Control
Discussion Questions
Case Study ToysPlus, Inc.: MRP
BACKGROUND
HAPPY HOUR
Case Study: Amazon Revolutionizes Supply Chain Management
HOW AMAZON IS REVOLUTIONIZING SUPPLY CHAIN MANAGEMENT
BRIEF AMAZON HISTORY
WALMART ONLINE COMPETITION WITH AMAZON
Case Study: Altimus Brands: Managing Procurement Risk
ALTIMUS BRANDS
THE GLOBAL FOOTWEAR INDUSTRY
ALTIMUS’ SUPPLY CHAIN
Case Study Murphy Warehouse Company: Sustainable Logistics
INTRODUCTION
BACKGROUND
SUSTAINABILITY PROJECTS AT MURPHY WAREHOUSE COMPANY
FUTURE PLANS FOR SUSTAINABILITY
THE STORMWATER PROJECT: APPROVE OR DECLINE?
Case Study: ShelterBox: A Decade of Disaster Relief
HAITI EARTHQUAKE, 2010
RESPONSE TO THE HAITI EARTHQUAKE
SHELTERBOX AND ROTARY INTERNATIONAL
WHAT’S IN THE BOX?
RAMPING UP THE SHELTERBOX CAPABILITY, 2000–2010
THE PROCUREMENT, OPERATIONS AND SUPPLY CHAIN CHALLENGE
WHAT WOULD YOU DO?
Case StudyStarbucks: A Sustainable Supply Chain
Background
Starbucks Specialty Coffee Supply Chain
C.A.F.E. (Coffee and Farmers Equity)
The Future
Discussion Questions
Appendix 2: Farmer Support Center Story10
Appendixes
Appendix A
Index
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Acronyms
Acronyms
Additonal Student Resources
Additional Student Resources
Additional Student Resources
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Supply Chain Text Alternative (Preface)
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Sage Hill Inn and Spa
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