Operations Management: An Integrated Approach, International Adaptation

Höfundar: R. Dan Reid; Nada R. Sanders (Útgáfa: 8)
Operations Management: An Integrated Approach, International Adaptation

Kaup valmöguleikar

Operations Management: An Integrated Approach, 8th edition, provides a solid foundation of the subject with clear, guided instructions and a balance between quantitative and qualitative concepts, thus providing both an applied and practical approach. In addition to leveraging customizable, tactile teaching and learning methods, the text covers emerging topics like artificial intelligence, robotics, data analytics, and sustainability.

This international edition includes several revisions and additions to the content, including updated company examples across all chapters, updated discussions with regard to the latest technologies that impact operations and supply chain management, and revised problems in all chapters. In addition, the edition includes a new “Pandemic Effects” box that addresses how the chapter topic has evolved or changed during the COVID-19 pandemic and how it is evolving in a post-pandemic environment.

Nánar um bókina

Útgefandi
Wiley Global Education US
ISBN
9781394226412
Print ISBN
9781394226429
Format
ePub
Útgáfa
8
Höfundar
R. Dan Reid; Nada R. Sanders
Tungumál
English
Útgefið
2024-06-26
Prent takmörkun á líftíma
100
Prent takmörkun
10
Afritunar takmörkun
2

Kaflar

  • Cover Page
  • Half Title
  • Title Page
  • Copyright Page
  • From the Authors
  • Making Operations Management Personal
  • About this International Adaptation
  • Online Supplementary Material
  • Acknowledgments
  • About the Authors
  • 1 Introduction to Operations Management
  • Chapter Overview
  • What Is Operations Management?
  • Differences Between Manufacturing and Service Organizations
  • Operations Management Decisions
  • Historical Development
  • Why OM?
  • Historical Milestones
  • The Industrial Revolution
  • Scientific Management
  • The Human Relations Movement
  • Management Science
  • The Computer Age
  • Just-in-Time
  • Total Quality Management
  • Business Process Reengineering
  • Flexibility
  • Time-Based Competition
  • Supply Chain Management
  • Global Marketplace
  • Sustainability and Green Operations
  • Electronic Commerce
  • Outsourcing and Flattening of the World
  • Artificial Intelligence (AI), Machine Learning, and Analytics
  • Today’s OM Environment
  • Pandemic Effects
  • Operations Management in Practice
  • Within OM: How It All Fits Together
  • OM Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Cases: Gammatone Electronics Inc.
  • CareConnect Animal Clinic (A)
  • Analytics in Decision Making
  • Internet Challenge: Demonstrating Your Knowledge of OM
  • Summary
  • Key Terms
  • Discussion Questions
  • Selected Bibliography
  • 2 Operations Strategy and Competitiveness
  • Chapter Overview
  • The Role of Operations Strategy
  • The Importance of Operations Strategy
  • Developing a Business Strategy
  • Mission
  • Environmental Scanning
  • Core Competencies
  • Putting It Together
  • Developing an Operations Strategy
  • Competitive Priorities
  • The Need for Trade-Offs
  • Order Winners and Qualifiers
  • Translating Competitive Priorities into Production Requirements
  • Strategic Role of Technology
  • Types of Technologies
  • Technology as a Tool for Competitive Advantage
  • Productivity
  • Measuring Productivity
  • Interpreting Productivity Measures
  • Productivity and Competitiveness
  • Productivity and the Service Sector
  • Pandemic Effects
  • Operations Strategy Within OM: How It All Fits Together
  • Operations Strategy Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Zed Bank of Europe
  • BeShell Oil Company (BOC)
  • Analytics in Decision Making
  • Internet Challenge: Understanding Strategic Differences
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 3 Product Design and Process Selection
  • Chapter Overview
  • Product Design
  • Design of Services Versus Goods
  • The Product Design Process
  • Idea Development
  • Product Screening
  • Preliminary Design and Testing
  • Final Design
  • Factors Impacting Product Design
  • Design for Manufacture
  • Product Life Cycle
  • Concurrent Engineering
  • Remanufacturing
  • Process Selection
  • Types of Processes
  • Designing Processes
  • Process Performance Metrics
  • Linking Product Design and Process Selection
  • Product Design Decisions
  • Competitive Priorities
  • Facility Layout
  • Product and Service Strategy
  • Degree of Vertical Integration
  • Technology Decisions
  • Information Technology
  • Automation
  • E-manufacturing
  • Designing Services
  • How Are Services Different from Manufacturing?
  • How Are Services Classified?
  • The Service Package
  • Differing Service Designs
  • Pandemic Effects
  • Product Design and Process Selection Within OM: How It All Fits Together
  • Product Design and Process Selection Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Lil Lady’s Confectionary (LLC)
  • CareConnect Animal Clinic (B)
  • Analytics in Decision Making
  • Internet Challenge: Country Comfort Furniture
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 4 Supply Chain Management
  • Chapter Overview
  • Basic Supply Chains
  • Components of a Supply Chain for a Manufacturer
  • A Supply Chain for a Service Organization
  • The Bullwhip Effect
  • Issues Affecting Supply Chain Management
  • E-commerce and Supply Chains
  • Consumer Expectations and Competition Resulting from E-commerce
  • Globalization
  • Infrastructure Issues
  • Government Regulation and E-commerce
  • Green Supply Chain Management
  • The Role of Purchasing
  • Traditional Purchasing and E-purchasing
  • Sourcing Decisions
  • Insourcing Versus Outsourcing Decisions
  • Developing Supplier Relationships
  • How Many Suppliers?
  • Developing Partnerships
  • Supplier Management Ethics
  • The Role of Warehouses
  • Crossdocking
  • Radio Frequency Identification Technology (RFID)
  • Third-Party Service Providers
  • Implementing Supply Chain Management
  • Strategies for Leveraging Supply Chain Management
  • Supply Chain Performance Metrics
  • Pandemic Effects
  • Supply Chain Management within OM: How It All Fits Together
  • SCM Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Car Air Fresheners Supply Chain Management Game
  • Supply Chain Management at Rian Two Wheelers Company (RTC)
  • Analytics in Decision Making
  • Internet Challenge: Global Shopping
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 5 Total Quality Management
  • Chapter Overview
  • Defining Quality
  • Differences Between Manufacturing and Service Organizations
  • Cost of Quality
  • The Evolution of Total Quality Management (TQM)
  • Quality Gurus
  • The Philosophy of TQM
  • Customer Focus
  • Continuous Improvement
  • Employee Empowerment
  • Use of Quality Tools
  • Product Design
  • Process Management
  • Managing Supplier Quality
  • Quality Awards and Standards
  • The Malcolm Baldrige National Quality Award (MBNQA)
  • The Deming Prize
  • EFQM Excellence Award
  • ISO 9000 Standards
  • ISO Standards for Sustainability Reporting
  • Why TQM Efforts Fail
  • Pandemic Effects
  • Total Quality Management (TQM) Within OM: How It All Fits Together
  • TQM Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Star Coast Advertising (SCA)
  • Beta Plastics Inc. (A)
  • Analytics in Decision Making
  • Internet Challenge: Snyder Bakeries
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 6 Statistical Quality Control
  • Chapter Overview
  • What Is Statistical Quality Control?
  • Sources of Variation: Common and Assignable Causes
  • Descriptive Statistics
  • The Mean
  • The Range and Standard Deviation
  • Distribution of Data
  • Statistical Process Control Methods
  • Developing Control Charts
  • Types of Control Charts
  • Control Charts for Variables
  • Mean (x-Bar) Charts
  • Range (R) Charts
  • Using Mean and Range Charts Together
  • Control Charts for Attributes
  • p-Charts
  • c-Charts
  • Process Capability
  • Measuring Process Capability
  • Six Sigma Quality
  • Acceptance Sampling
  • Sampling Plans
  • Operating Characteristic (OC) Curves
  • Developing OC Curves
  • Average Outgoing Quality
  • Implications for Managers
  • How Much and How Often to Inspect
  • Where to Inspect
  • Which Tools to Use
  • Statistical Quality Control in Services
  • Pandemic Effects
  • Statistical Quality Control (SQC) Within OM: How It All Fits Together
  • Statistical Quality Control (SQC) Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Ripley Hotels
  • Beta Plastics Inc. (B)
  • Analytics in Decision Making
  • Internet Challenge: Safe-Air
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 7 Just-in-Time and Lean Systems
  • Chapter Overview
  • The Philosophy of JIT
  • Eliminate Waste
  • A Broad View of Operations
  • Simplicity
  • Continuous Improvement
  • Visibility
  • Flexibility
  • Elements of JIT
  • Just-in-Time Manufacturing
  • Total Quality Management (TQM)
  • Respect for People
  • Just-in-Time Manufacturing
  • The Pull System
  • Kanban Production
  • Variations of Kanban Production
  • Small Lot Sizes and Quick Setups
  • Uniform Plant Loading
  • Flexible Resources
  • Facility Layout
  • Total Quality Management
  • Product Versus Process
  • Quality at the Source
  • Preventive Maintenance
  • Work Environment
  • Respect for People
  • The Role of Production Employees
  • Lifetime Employment
  • The Role of Management
  • Supplier Relationships
  • Benefits of JIT
  • Implementing JIT
  • JIT in Services
  • Improved Quality
  • Uniform Facility Loading
  • Use of Multifunction Workers
  • Reductions in Cycle Time
  • Pandemic Effects
  • Minimizing Setup Times and Parallel Processing
  • Workplace Organization
  • JIT and Lean Systems Within OM: How It All Fits Together
  • JIT and Lean Systems Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problem
  • Cases: Kazz Carpeting
  • Acoustic Audio Systems
  • Analytics in Decision Making
  • Internet Challenge: Truck-Fleet Inc.
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 8 Forecasting
  • Chapter Overview
  • Principles of Forecasting
  • Steps in the Forecasting Process
  • Types of Forecasting Methods
  • Qualitative Methods
  • Quantitative Methods
  • Time Series Models
  • Forecasting Level or Horizontal Pattern
  • Forecasting Trend
  • Forecasting Seasonality
  • Causal Models
  • Linear Regression
  • Multiple Regression
  • Measuring Forecast Accuracy
  • Forecast Accuracy Measures
  • Tracking Signal
  • Selecting the Right Forecasting Model
  • Forecasting Software
  • Predictive Analytics and Forecasting
  • Combining Forecasting
  • Collaborative Planning, Forecasting, and Replenishment (CPFR)
  • Pandemic Effects
  • Forecasting Within OM: How It All Fits Together
  • Forecasting Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Costa-Wear
  • The Emergency Room (ER) at Southwest General (A)
  • Analytics in Decision Making
  • Internet Challenge: Online Data Access
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 9 Capacity Planning and Facility Location
  • Chapter Overview
  • Capacity Planning
  • Why Is Capacity Planning Important?
  • Measuring Capacity
  • Capacity Considerations
  • Making Capacity Planning Decisions
  • Identify Capacity Requirements
  • Develop Capacity Alternatives
  • Evaluate Capacity Alternatives
  • Decision Trees
  • Location Analysis
  • What Is Facility Location?
  • Factors Affecting Location Decisions
  • Globalization
  • Making Location Decisions
  • Procedure for Making Location Decisions
  • Procedures for Evaluating Location Alternatives
  • Pandemic Effects
  • Capacity Planning and Facility Location Within OM: How It All Fits Together
  • Capacity Planning and Facility Location Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Pixel Comm Inc.
  • The Emergency Room (ER) at Southwest General (B)
  • Analytics in Decision Making
  • Internet Challenge: EDS Office Supplies Inc.
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 10 Facility Layout
  • Chapter Overview
  • What Is Layout Planning?
  • Types of Layouts
  • Process Layouts
  • Product Layouts
  • Hybrid Layouts
  • Fixed-Position Layouts
  • Designing Process Layouts
  • Step 1: Gather Information
  • Step 2: Develop a Block Plan
  • Step 3: Develop a Detailed Layout
  • Special Cases of Process Layout
  • Warehouse Layouts
  • Office Layouts
  • Designing Product Layouts
  • Step 1: Identify Tasks and Their Immediate Predecessors
  • Step 2: Determine Output Rate
  • Step 3: Determine Cycle Time
  • Step 4: Compute the Theoretical Minimum Number of Stations
  • Step 5: Assign Tasks to Workstations (Balance the Line)
  • Step 6: Compute Efficiency, Idle Time, and Balance Delay
  • Other Considerations
  • Group Technology (Cell) Layouts
  • Facility Layout Within OM: How It All Fits Together
  • Facility Layout Across the Organization
  • Pandemic Effects
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Quickfoot Athletic Club (A)
  • Quickfoot Athletic Club (B)
  • Analytics in Decision Making
  • Internet Challenge: DJ and Associates Inc.
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 11 Work System Design
  • Chapter Overview
  • Work System Design
  • Job Design
  • Job Design
  • Machines or People?
  • Level of Labor Specialization
  • Eliminating Employee Boredom
  • Team Approaches to Job Design
  • The Alternative Workplace
  • The Work Environment
  • Methods Analysis
  • Work Measurement
  • Developing Standards
  • Developing a Standard Work Sampling
  • Learning Curve Theory
  • Compensation
  • Group Incentive Plans
  • Incentive Plan Trends
  • Pandemic Effects
  • Work System Design within OM: How It All Fits Together
  • Work System Design Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: The Navigator III
  • Southwest State University
  • Analytics in Decision Making
  • Internet Challenge: E-Commerce Job Design
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 12 Inventory Management
  • Chapter Overview
  • Basic Inventory Principles
  • How Manufacturers Use Inventory
  • Inventory in Service Organizations
  • Inventory Management Objectives
  • Customer Service
  • Cost-Efficient Operations
  • Minimum Inventory Investment
  • Relevant Inventory Costs
  • ABC Inventory Classification
  • Inventory Record Accuracy
  • Determining Order Quantities
  • Nonmathematical Techniques for Determining Order Quantity
  • Mathematical Models for Determining Order Quantity
  • The Single-Period Inventory Model
  • Why Companies Do Not Always Use the Optimal Order Quantity
  • How a Company Justifies Smaller Order Quantities
  • Determining Safety Stock Levels
  • The Periodic Review System
  • Comparing Continuous Review Systems and Periodic Review Systems
  • Pandemic Effects
  • Inventory Management within OM: How It All Fits Together
  • Inventory Management Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: FabQual Ltd.
  • Kayaks!Incorporated
  • Analytics in Decision Making
  • Internet Challenge: Community Fundraiser (A)
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 13 Aggregate Planning
  • Chapter Overview
  • Business Planning
  • Aggregate Planning Options
  • Demand-Based Options
  • Capacity-Based Options
  • Evaluating the Current Situation
  • Aggregate Plan Strategies
  • Level Aggregate Plan
  • Chase Aggregate Plan
  • Hybrid Aggregate Plan
  • Developing the Aggregate Plan
  • Aggregate Plans for Companies with Tangible Products
  • Aggregate Plans for Companies with Nontangible Products
  • Pandemic Effects
  • Aggregate Planning within OM: How It All Fits Together
  • Aggregate Planning Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Benchmark Global Manufacturing Company (A)
  • SMC Inc.: Kitchen Countertops Manufacturer
  • Analytics in Decision Making
  • Internet Challenge: Cruising
  • Summary
  • Key Terms
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 14 Resource Planning
  • Chapter Overview
  • Enterprise Resource Planning
  • The Evolution of ERP Systems
  • The Benefits and Costs of ERP
  • The Benefits of ERP Systems
  • The Costs of ERP Systems
  • Material Planning Systems
  • An Overview of Material Planning Systems
  • Objectives of MRP
  • Types of Demand
  • The Operating Logic of MRP
  • How MRP Works
  • Action Notices
  • Comparing Different Lot Size Rules
  • Capacity Requirements Planning (CRP)
  • Pandemic Effects
  • Resource Planning Within OM: How It All Fits Together
  • Resource Planning Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Benchmark Global Manufacturing Company (B)
  • Desserts by J.B.
  • Analytics in Decision Making
  • Internet Challenge: The Gourmet Dinner
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 15 Scheduling
  • Chapter Overview
  • Basic Scheduling Concepts
  • Scheduling High-Volume Operations
  • Scheduling Low-Volume Operations
  • Shop Loading Methods
  • Developing a Schedule of Operations
  • How Priority Rules Are Used
  • Scheduling Performance Measures
  • Using Different Priority Rules
  • Sequencing Jobs Through Two Work Centers
  • Optimized Production Technology
  • Scheduling Bottlenecks
  • Theory of Constraints
  • Scheduling Issues for Service Organizations
  • Scheduling Techniques for Service Organizations
  • Scheduling Employees
  • Developing a Workforce Schedule
  • Pandemic Effects
  • Scheduling Within OM: Putting It All Together
  • Scheduling Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: Air Traffic Controller School (ATCS)
  • Scheduling at Rainbow Fireworks Company
  • Analytics in Decision Making
  • Internet Challenge: Batter Up
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • 16 Project Management
  • Chapter Overview
  • The Project Life Cycle
  • Project Management Concepts
  • Step 1: Describe the Project
  • Step 2: Diagram the Network
  • Step 3: Estimate the Project’s Completion Time
  • Step 3 (a): Deterministic Time Estimates
  • Step 3 (b): Probabilistic Time Estimates
  • Step 4: Monitor the Project’s Progression
  • Estimating the Probability of Completion Dates
  • Reducing Project Completion Time
  • Crashing Projects
  • The Critical Chain Approach
  • Adding Safety Time
  • Wasting Safety Time
  • Pandemic Effects
  • Project Management Within OM: How It All Fits Together
  • Project Management OM Across the Organization
  • The Supply Chain Link
  • The Sustainability Link
  • Solved Problems
  • Cases: The Administrative Office Moves
  • Writing a Textbook
  • Analytics in Decision Making
  • Internet Challenge: Creating Memories
  • Summary
  • Key Terms
  • Formula Review
  • Discussion Questions
  • Problems
  • Selected Bibliography
  • Appendix A The Standard Normal Distribution
  • Appendix B p-Chart
  • Answers to Odd Numbered Problems
  • Company Index
  • Subject Index
  • EULA