Operations and Supply Chain Management ISE

Name: Operations and Supply Chain Management ISE
Price: 5150 ISK
Availability: InStock
Author: William J Stevenson; Thomas Kull
ISBN: 9781264585762

Höfundar: William J Stevenson; Thomas Kull (Útgáfa: 15)

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Útgáfa þessarar vinsælu og leiðandi kennslubókar í aðgerðastjórnun frá 2024 hefur verið uppfærð að fullu og veitir skýra framsetningu á sviði aðgerða- og aðfangakeðjustjórnunar. Operations & Supply Chain Management fær nú til liðs við sig meðhöfundinn Thomas Kull við Arizona State University, sem kemur með mikla þekkingu og reynslu úr atvinnulífinu, einkum á sviði aðfangakeðja. Með raundæmum úr samtímanum og vandaðri kennslufræði býður þessi heildstæða bók upp á sveigjanlega einingaskiptingu sem nýtist á ólíkum námsstigum, allt frá grunnnámi til stjórnendafræðslu.

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Útgefandi: McGraw-Hill Higher Education (International)

ISBN: 9781264585762

Print ISBN: 9781265322342

Format: ePub

Útgáfa: 15

Höfundar: William J Stevenson; Thomas Kull

Tungumál: English

Útgefið: 2024-06-03

Prent takmörkun á líftíma: 100

Prent takmörkun: 2

Afritunar takmörkun: 2

Flokkar: Viðskiptafræði

Efnisflokkar: Viðskipti og hagfræði › Framleiðslu- & Rekstrarstjórnun

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Table of Contents and Preface
Cover Page
Half Title
Title
Copyright
The McGraw-Hill Series in Operations and Decision Sciences
Preface
Walkthrough
Connect
Note to Students
Brief Contents
Contents
Chapter 1: Introduction to Operations Management
Introduction
1.1 Introduction to Operations and Supply Chain Management
1.2 Production of Goods versus Providing Services
1.3 Why Learn About Operations Management?
1.4 Career Opportunities and Professional Societies
1.5 Process Management
Managing a Process to Meet Demand
Process Variation
1.6 The Scope of Operations Management
Managing the Supply Chain to Achieve Schedule, Cost, and Quality Goals
1.7 Operations Management and Decision Making
Models
Quantitative Approaches
Performance Metrics
Analysis of Trade-Offs
Analytics
Degree of Customization
A Systems Perspective
Establishing Priorities
1.8 The Historical Evolution of Operations Management
The Industrial Revolution
Scientific Management
The Human Relations Movement
Decision Models and Management Science
The Influence of Japanese Manufacturers
1.9 Operations Today
1.10 Key Issues for Today’s Business Operations
Environmental Concerns
Ethical Conduct
The Need to Manage Supply Chains
Elements of Supply Chain Management
Operations Tours
Summary
Key Points
Key Terms
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Case
Selected Bibliography and Further Readings
Problem-Solving Guide
Example 1
Example 2
Chapter 2: Competitiveness, Strategy, and Productivity
Introduction
2.1 Introduction to Competitiveness, Strategy, and Productivity
2.2 Competitiveness
Why Some Organizations Fail
2.3 Mission and Strategies
Strategies and Tactics
Strategy Formulation
Supply Chain Strategy
Sustainability Strategy
Global Strategy
2.4 Operations Strategy
Strategic Operations Management Decision Areas
Quality and Time Strategies
2.5 Implications of Organization Strategy for Operations Management
2.6 Transforming Strategy Into Action: The Balanced Scorecard
2.7 Productivity
Computing Productivity
Productivity in the Service Sector
Factors That Affect Productivity
Improving Productivity
Summary
Key Points
Key Terms
Solved Problems
Problem 1 Computing Productivity
Problem 2 Computing Multifactor Productivity
Problem 3 Computing Multifactor Productivity
Problem 4 Computing Multifactor Productivity
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Operations Tour: The U.S. Postal Service
Selected Bibliography and Further Readings
Chapter 3: Forecasting
Introduction
3.1 Introduction to Forecasting
3.2 Features Common to All Forecasts
Comments
3.3 Elements of a Good Forecast
3.4 Forecasting and the Supply Chain
3.5 Steps in the Forecasting Process
3.6 Approaches to Forecasting
3.7 Qualitative Forecasts
Executive Opinions
Salesforce Opinions
Consumer Surveys
Expert Opinions
3.8 Forecasts Based on Time-Series Data
Naive Methods
Techniques for Averaging
Other Forecasting Methods
Techniques for Trend
Trend-Adjusted Exponential Smoothing
Techniques for Seasonality
Techniques for Cycles
3.9 Associative Forecasting Techniques
Simple Linear Regression
Comments on the Use of Linear Regression Analysis
Nonlinear and Multiple Regression Analysis
3.10 Forecast Accuracy
Summarizing Forecast Accuracy
3.11 Monitoring Forecast Error
3.12 Choosing a Forecasting Technique
3.13 Using Forecast Information
3.14 Computer Software in Forecasting
3.15 Forecast Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1 Forecasts based on averages.
Problem 2 Using seasonal relatives.
Problem 3 Linear trend line.
Problem 4 Seasonal relatives.
Problem 5 Regression line.
Problem 6 Regression analysis.
Problem 7 Accuracy of forecasts.
Problem 8 Control chart.
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Selected Bibliography and Further Readings
Chapter 4: Product and Service Design
Introduction
4.1 Introduction to Product and Service Design
What Does Product and Service Design Do?
Objectives of Product and Service Design
Key Questions
Reasons for Product and Service Design (or Redesign)
4.2 Idea Generation
4.3 Legal and Ethical Considerations
4.4 Human Factors
4.5 Cultural Factors
4.6 Global Product and Service Design
4.7 Environmental Factors: Sustainability
Cradle-to-Grave Assessment
End-of-Life Programs
The Three Rs: Reduce, Reuse, and Recycle
Reduce: Value Analysis
Reuse: Remanufacturing
Recycle
4.8 Other Design Considerations
Strategies for Product or Service Life Stages
Product Life Cycle Management
Degree of Standardization
Involving Supply Chain Partners and Customers
Designing for Mass Customization
Reliability
Robust Design
Degree of Newness
Quality Function Deployment
The Kano Model
4.9 Phases in Product Design and Development
4.10 Designing for Production
Concurrent Engineering
Computer-Aided Design (CAD)
Production Requirements
Component Commonality
4.11 Service Design
Overview of Service Design
Differences Between Service Design and Product Design
Phases in the Service Design Process
Service Blueprinting
Characteristics of Well-Designed Service Systems
Challenges of Service Design
Guidelines for Successful Service Design
4.12 Design Strategy
Summary
Key Points
Key Terms
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Operations Tour: High Acres Landfill
Selected Bibliography and Further Readings
Supplement 4: Reliability
Introduction
4S.1 Introduction to Reliability
4S.2 Quantifying Reliability
Finding the Probability of Functioning When Activated
Finding the Probability of Functioning for a Specified Length of Time
4S.3 Availability
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Discussion and Review Questions
Problems
Chapter 5: Strategic Capacity Planning for Products and Services
Introduction
5.1 Introduction to Capacity Planning
5.2 Capacity Decisions Are Strategic
5.3 Defining and Measuring Capacity
5.4 Determinants of Effective Capacity
Facilities
Product and Service Factors
Process Factors
Human Factors
Policy Factors
Operational Factors
Supply Chain Factors
External Factors
5.5 Strategy Formulation
Steps in the Capacity Planning Process
5.6 Forecasting Capacity Requirements
Calculating Processing Requirements
5.7 Additional Challenges of Planning Service Capacity
5.8 Do It In-House or Outsource It?
5.9 Developing Capacity Strategies
5.10 Constraint Management
5.11 Evaluating Alternatives
Cost–Volume Analysis
Financial Analysis
Decision Theory
Waiting-Line Analysis
Simulation
5.12 Capacity Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Supplement 5: Decision Theory
Introduction
5S.1 Introduction to Decision Theory
5S.2 The Decision Process and Causes of Poor Decisions
5S.3 Decision Environments
5S.4 Decision Making Under Certainty
5S.5 Decision Making Under Uncertainty
5S.6 Decision Making Under Risk
5S.7 Decision Trees
5S.8 Expected Value of Perfect Information
5S.9 Sensitivity Analysis
Summary
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Discussion and Review Questions
Problems
Selected Bibliography and Further Readings
Chapter 6: Process Selection and Facility Layout
Introduction
6.1 Introduction to Process Selection and Facility Layout
6.2 Process Selection
Process Types
Product and Service Profiling
Sustainable Production of Goods and Services
Lean Process Design
6.3 Technology
Automation
3D Printing
Drones
Supply Chain Considerations
6.4 Process Strategy
6.5 Strategic Resource Organization: Facilities Layout
Repetitive and Continuous Processing: Product Layouts
Intermittent Processing: Process Layouts
Fixed-Position Layouts
Combination Layouts
Cellular Layouts
Service Layouts
6.6 Designing Product Layouts: Line Balancing
Some Guidelines for Line Balancing
Other Factors
Other Approaches
6.7 Designing Process Layouts
Measures of Effectiveness
Information Requirements
Minimizing Transportation Costs or Distances
Closeness Ratings
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Selected Bibliography and Further Readings
Chapter 7: Work Design and Measurement
Introduction
7.1 Introduction To Work Design And Measurement
7.2 Job Design
Specialization
Behavioral Approaches to Job Design
Motivation
Teams
Ergonomics
Supply Chain Considerations
7.3 Quality of Work Life
Working Conditions
Compensation
7.4 Methods Analysis
Selecting an Operation to Study
Documenting the Current Method
Analyzing the Job and Proposing New Methods
Installing the Improved Method
The Follow-Up
7.5 Motion Study
7.6 Work Measurement
Stopwatch Time Study
Standard Elemental Times
Predetermined Time Standards
Work Sampling
7.7 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Solution
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Selected Bibliography and Further Readings
Supplement 7: Learning Curves
Introduction
7S.1 The Concept of Learning Curves
7S.2 Applications of Learning Curves
7S.3 Operations Strategy
7S.4 Cautions and Criticisms
Solved Problems
Problem 1
Problem 2
Discussion and Review Questions
Problems
Case
Selected Bibliography and Further Readings
Chapter 8: Location Planning and Analysis
Introduction
8.1 The Need for Location Decisions
8.2 The Nature of Location Decisions
Strategic Importance of Location Decisions
Objectives of Location Decisions
Supply Chain Considerations
Sustainability Considerations
Location Options
8.3 Global Locations
Facilitating Factors
Benefits
Disadvantages
Risks
Managing Global Operations
Automation
8.4 General Procedure for Making Location Decisions
8.5 Identifying a Country, Region, Community, and Site
Identifying a Country
Identifying a Region
Identifying a Community
Identifying a Site
Multiple Plant Manufacturing Strategies
Geographic Information Systems
8.6 Service and Retail Locations
8.7 Evaluating Location Alternatives
Locational Cost-Profit-Volume Analysis
The Transportation Model
Factor Rating
The Center-of-Gravity Method
Software Applications for Location Analysis and Site Selection
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Chapter 9: Management of Quality
Introduction
9.1 Introduction to Management of Quality
9.2 The Evolution of Quality Management
9.3 The Foundations of Modern Quality Management: The Gurus
Walter Shewhart
W. Edwards Deming
Joseph M. Juran
Armand Feigenbaum
Philip B. Crosby
Kaoru Ishikawa
Genichi Taguchi
Taiichi Ohno and Shigeo Shingo
9.4 Insights on Quality Management
Defining Quality: The Dimensions of Quality
Assessing Service Quality
The Determinants of Quality
Responsibility for Quality
Benefits of Good Quality
The Consequences of Poor Quality
The Costs of Quality
Ethics and Quality Management
9.5 Quality and Performance Excellence Awards
The Baldrige Award
The European Quality Award
The Deming Prize
9.6 Quality Certification
ISO 9000, 14000, and 24700
9.7 Quality and the Supply Chain
9.8 Total Quality Management
Obstacles to Implementing TQM
Criticisms of TQM
9.9 Problem Solving and Process Improvement
The Plan-Do-Study-Act Cycle
Six Sigma
9.10 Quality Tools
Illustrations of the Use of Graphical Tools
Methods for Generating Ideas
9.11 Operations Strategy
Summary
Key Points
Key Terms
Solved Problem
Problem
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Chapter 10: Quality Control
Introduction
10.1 Introduction to Controlling Quality
10.2 Inspection
How Much to Inspect and How Often
Where to Inspect in the Process
Off-Site versus On-Site Inspection
10.3 Statistical Process Control
Process Variability
Sampling and Sampling Distributions
The Control Process
Control Charts: The Voice of the Process
Control Charts for Variables
Control Charts for Attributes
Managerial Considerations Concerning Control Charts
Run Tests
Using Control Charts and Run Tests Together
What Happens When a Process Exhibits Possible Nonrandom Variation?
10.4 Process Capability
Capability Analysis
Cp
Cpk
Improving Process Capability
Taguchi Loss Function
Limitations of Capability Indexes
10.5 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Selected Bibliography and Further Readings
Chapter 11: Aggregate Planning and Master Scheduling
Introduction
11.1 Introduction To Aggregate Planning
Intermediate Planning in Perspective
The Concept of Aggregation
Dealing with Variations
An Overview of Aggregate Planning
Aggregate Planning and the Supply Chain
Demand and Supply Options
11.2 Basic Strategies for Meeting Uneven Demand
Choosing a Strategy
11.3 Techniques for Aggregate Planning
Trial-and-Error Techniques Using Graphs and Spreadsheets
Mathematical Techniques
11.4 Aggregate Planning in Services
11.5 Disaggregating the Aggregate Plan
11.6 Master Scheduling
The Master Scheduler
11.7 The Master Scheduling Process
Time Fences
Inputs
Outputs
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Chapter 12: Inventory Management
Introduction
12.1 Introduction To Inventory Management
12.2 The Nature and Importance of Inventories
Functions of Inventory
Objective of Inventory Management
12.3 Requirements for Effective Inventory Management
Inventory Counting Systems
Demand Forecasts and Lead-Time Information
Inventory Costs
Classification System
12.4 Inventory Ordering Policies
12.5 How Much to Order: Economic Order Quantity Models
Basic Economic Order Quantity (EOQ) Model
Economic Production Quantity (EPQ)
Quantity Discounts
12.6 Reorder Point Ordering
12.7 How Much to Order: Fixed-Order-Interval Model
Reasons for Using the Fixed-Order-Interval Model
Determining the Amount to Order
Benefits and Disadvantages
12.8 The Single-Period Model
Continuous Stocking Levels
Discrete Stocking Levels
12.9 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Problem 7
Problem 8
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Selected Bibliography and Further Readings
Chapter 13: MRP and ERP
Introduction
13.1 Introduction to MRP and ERP
13.2 An Overview of MRP
13.3 MRP Inputs
The Master Schedule
The Bill of Materials
The Inventory Records
13.4 MRP Processing
Updating the System
13.5 MRP Outputs
Primary Reports
Secondary Reports
13.6 Other Considerations
Safety Stock
Lot Sizing
13.7 MRP in Services
13.8 Benefits and Requirements of MRP
Benefits
Requirements
13.9 MRP II
Closed-Loop MRP
13.10 Capacity Requirements Planning
Distribution Resource Planning for the Supply Chain
13.11 ERP
ERP in Services
13.12 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Selected Bibliography and Further Readings
Chapter 14: JIT and Lean Operations
Introduction
14.1 Introduction to Lean Operations and JIT
Characteristics of Lean Systems
Benefits and Risks of Lean Systems
The Toyota Approach
14.2 Supporting Goals
14.3 Building Blocks
Product Design
Process Design
Personnel/Organizational Elements
Manufacturing Planning and Control
Comment
Supplier Tiers
14.4 Lean Tools
Value Stream Mapping
Process Improvement Using 5W2H
Lean and Six Sigma
JIT Deliveries and the Supply Chain
Lean and ERP
14.5 Transitioning to a Lean System
Planning a Successful Conversion
Obstacles to Conversion
A Cooperative Spirit
14.6 Lean Services
14.7 JIT II
14.8 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Cases
Selected Bibliography and Further Readings
Supplement 14: Maintenance
Introduction
14S.1 Introduction to Maintenance
14S.2 Preventive Maintenance
14S.3 Breakdown Programs
14S.4 Replacement
Summary
Key Terms
Discussion and Review Questions
Problems
Selected Bibliography and Further Readings
Chapter 15: Supply Chain Management
Introduction
15.1 Introduction to Supply Chain Integration
15.2 Trends in Supply Chain Integration
Risk Management and Resiliency
Shortening the Supply Chain
15.3 Global Supply Chains
15.4 ERP and Supply Chain Integration
15.5 Ethics and the Supply Chain
15.6 Small Businesses
15.7 Management Responsibilities
Strategic Responsibilities
Key Tactical and Operational Responsibilities
15.8 Procurement
Purchasing Interfaces
The Purchasing Cycle
Centralized versus Decentralized Purchasing
Ethics in Purchasing
15.9 E-Business
15.10 Supplier Management
Choosing Suppliers
Supplier Audits
Supplier Certification
Supplier Relationship Management
Supplier Partnerships
Strategic Partnering
15.11 Inventory Management
15.12 Order Fulfillment
15.13 Logistics
Movement within a Facility
Incoming and Outgoing Shipments
Getting to the Right Location
Tracking Goods: RFID
Evaluating Shipping Alternatives
3-PL
15.14 Creating an Effective Supply Chain
Managing Returns
Challenges
15.15 Supply Chain Strategy
Summary
Key Points
Key Terms
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Chapter 16: Scheduling
Introduction
16.1 Scheduling Operations
Scheduling in High-Volume Systems
Scheduling in Intermediate-Volume Systems
16.2 Scheduling in Low-Volume Systems
Loading
Sequencing
Sequencing Jobs through Two Work Centers1
Sequencing Jobs When Setup Times Are Sequence-Dependent
Why Scheduling Can Be Difficult
Minimizing Scheduling Difficulties
The Theory of Constraints
16.3 Scheduling Services
Appointment Systems
Reservation Systems
Yield Management
Scheduling the Workforce
Cyclical Scheduling
Scheduling Multiple Resources
16.4 Scheduling Strategy
Supply Chain Considerations
Implications
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Problem 6
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Case
Selected Bibliography and Further Readings
Chapter 17: Project Management
Introduction
17.1 Introduction To Project Management
17.2 Project Life Cycle
17.3 Behavioral Aspects of Project Management
The Nature of Projects
Key Decisions in Project Management
The Project Manager
Behavioral Issues
Project Champions
Certification
The Pros and Cons of Working on Projects
17.4 Work Breakdown Structure
17.5 Planning and Scheduling with Gantt Charts
17.6 PERT and CPM
The Network Diagram
Network Conventions
17.7 Deterministic Time Estimates
17.8 A Computing Algorithm
Activity-on-Arrow
Activity-on-Node
Computing Slack Times
17.9 Probabilistic Time Estimates
17.10 Determining Path Probabilities
17.11 Simulation
17.12 Budget Control
17.13 Time–Cost Trade-Offs: Crashing
17.14 Advantages of Using PERT and Potential Sources of Error
17.15 Critical Chain Project Management
17.16 Other Topics in Project Management
Supply Chain Considerations
17.17 Project Management Software
17.18 Operations Strategy
17.19 Risk Management
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Problem 4
Problem 5
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Selected Bibliography and Further Readings
Chapter 18: Management of Waiting Lines
Introduction
18.1 Why Is There Waiting?
18.2 Managerial Implications of Waiting Lines
18.3 Goal of Waiting-Line Management
18.4 Characteristics of Waiting Lines
Population Source
Number of Servers (Channels)
Arrival and Service Patterns
Queue Discipline
Supply Chain Considerations
18.5 Measures of Waiting-Line Performance
18.6 Queuing Models: Infinite-Source
Basic Relationships
Single Server, Exponential Service Time, M/M/11
Single Server, Constant Service Time, M/D/1
Multiple Servers, M/M/S
Cost Analysis
Maximum Line Length
Multiple Priorities
18.7 Queuing Model: Finite-Source
18.8 Constraint Management
18.9 The Psychology of Waiting
18.10 Operations Strategy
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Problem 3
Discussion and Review Questions
Taking Stock
Critical Thinking Exercises
Problems
Selected Bibliography and Further Readings
Chapter 19: Linear Programming
Introduction
19.1 Introduction to Linear Programming
19.2 Linear Programming Models
Model Formulation
19.3 Graphical Linear Programming
Outline of Graphical Procedure
Plotting Constraints
Identifying the Feasible Solution Space
Plotting the Objective Function Line
Redundant Constraints
Solutions and Corner Points
Minimization
Slack and Surplus
19.4 The Simplex Method
19.5 Computer Solutions
Solving LP Models Using MS Excel
19.6 Sensitivity Analysis
Objective Function Coefficient Changes
Changes in the Right-Hand-Side (RHS) Value of a Constraint
Linear Programming Strategy
Supply Chain Considerations
Summary
Key Points
Key Terms
Solved Problems
Problem 1
Problem 2
Discussion and Review Questions
Taking Stock
Problems
Selected Bibliography and Further Readings
Appendix A
Appendix A
CHAPTER 2: Competitiveness, Strategy, and Productivity
CHAPTER 3: Forecasting
CHAPTER 4: Supplement: Reliability
CHAPTER 5: Strategic Capacity Planning for Products and Services
CHAPTER 5: Supplement: Decision Theory
CHAPTER 6: Process Selection and Facility Layout
CHAPTER 7: Work Design and Measurement
CHAPTER 7 Supplement: Learning Curves
CHAPTER 8: Location Planning and Analysis
Chapter 9: Management of Quality
CHAPTER 10: Quality Control
CHAPTER 11: Aggregate Planning and Master Scheduling
CHAPTER 12: Inventory Management
CHAPTER 13: MRP and ERP
CHAPTER 14: JIT and Lean Operations
CHAPTER 14 Supplement: Maintenance
CHAPTER 15: Supply Chain Integration
CHAPTER 16: Scheduling
CHAPTER 17: Project Management
CHAPTER 18: Management of Waiting Lines
CHAPTER 19: Linear Programming
Appendix B
Appendix B
Appendix C
Appendix C
z Values
z Values and Probabilities
Tables of the Normal Distribution
Finding a Probability of Observing a Value That Is Within ± z of the Mean or Outside of ± z
Finding an Area (Probability) That Is to the Left or to the Right of z
Points to Remember
Test Yourself
Answers
Appendix D
Appendix D
Company Index
Company Index
Subject Index
Subject Index
Additional Student Resources
Additional Student Resources
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Step 5: Task g follows f, and h follows g Text Alternative (Chapter 6)
A job has four tasks Text Alternative (Chapter 6)
A job has four tasks B Text Alternative (Chapter 6)
Figure 6.12 Text Alternative (Chapter 6)
EXAMPLE 4 Assign Departments in Order of Criticalness B Text Alternative (Chapter 6)
An array of boxes Text Alternative (Chapter 6)
The resulting assignments Text Alternative (Chapter 6)
Compute efficiency Text Alternative (Chapter 6)
A Muther grid with 8 departments Text Alternative (Chapter 6)
Muther grid into a 2 × 4 format Text Alternative (Chapter 6)
Rating grid into a 3 × 3 format Text Alternative (Chapter 6)
Figure 7.2 Text Alternative (Chapter 7)
Figure 7.3 Text Alternative (Chapter 7)
Figure 7.4 Text Alternative (Chapter 7)
Figure 7.5 Text Alternative (Chapter 7)
Figure 7.6 Text Alternative (Chapter 7)
Example 7S–1 Solution Text Alternative (Chapter 7)
Figure 7S.4 Solution Text Alternative (Chapter 7)
Figure 7S.5 Text Alternative (Chapter 7)
Figure 7S.2 Text Alternative (Chapter 7)
Figure 7S.3 Text Alternative (Chapter 7)
Plot each location’s fixed Text Alternative (Chapter 7)
Figure 8.1b Text Alternative (Chapter 8)
Figure 8.1c Text Alternative (Chapter 8)
Figure 8.2 Text Alternative (Chapter 8)
Figure 8.3 Text Alternative (Chapter 8)
Figure 9.1a Text Alternative (Chapter 9)
Figure 9.1b Text Alternative (Chapter 9)
Figure 9.2 Text Alternative (Chapter 9)
Figure 9.3 Text Alternative (Chapter 9)
Figure 9.4 Text Alternative (Chapter 9)
Figure 9.7 Text Alternative (Chapter 9)
Figure 9.8 Text Alternative (Chapter 9)
Figure 9.9 Text Alternative (Chapter 9)
Figure 9.10 Text Alternative (Chapter 9)
Figure 9.11 Text Alternative (Chapter 9)
Figure 9.12 Text Alternative (Chapter 9)
Figure 9.13 Text Alternative (Chapter 9)
Figure 9.14 Text Alternative (Chapter 9)
Figure 10.1 Text Alternative (Chapter 10)
Figure 10.3 Text Alternative (Chapter 10)
Figure 10.4b Text Alternative (Chapter 10)
Figure 10.5 Text Alternative (Chapter 10)
Figure 10.6 Text Alternative (Chapter 10)
Figure 10.7 Text Alternative (Chapter 10)
EXAMPLE 2 Using Table 10.3 to Compute Control Limits for Means Text Alternative (Chapter 10)
Example 1 Text Alternative (Chapter 10)
Figure 10.10 Text Alternative (Chapter 10)
Example 4A Text Alternative (Chapter 10)
Example 4B Text Alternative (Chapter 10)
Example 5 Text Alternative (Chapter 10)
Figure 10.11 Text Alternative (Chapter 10)
Figure 10.14 Text Alternative (Chapter 10)
Figure 10.15 Text Alternative (Chapter 10)
Figure 10.16 Text Alternative (Chapter 10)
Figure 10.17 Text Alternative (Chapter 10)
Figure 10.18 Text Alternative (Chapter 10)
Specifications for a metal shaft Text Alternative (Chapter 10)
Process of Manufacturing the Part Text Alternative (Chapter 10)
Table 11.1 Text Alternative (Chapter 11)
Figure 11.1 Text Alternative (Chapter 11)
Figure 11.2 Text Alternative (Chapter 11)
Table 11.4 Text Alternative (Chapter 11)
Figure 11.3 Text Alternative (Chapter 11)
Table 11.5 Text Alternative (Chapter 11)
Table 11.6 Text Alternative (Chapter 11)
Figure 11.5 Text Alternative (Chapter 11)
Figure 11.6 Text Alternative (Chapter 11)
Figure 11.9 Text Alternative (Chapter 11)
Figure 11.11 Text Alternative (Chapter 11)
Figure 11.12 Text Alternative (Chapter 11)
Figure 12.2 Text Alternative (Chapter 12)
Arranging the annual dollar values Text Alternative (Chapter 12)
Figure 12.3 Text Alternative (Chapter 12)
Figure 12.4 Text Alternative (Chapter 12)
Figure 12.5 Text Alternative (Chapter 12)
Figure 12.6 Text Alternative (Chapter 12)
Figure 12.8 Text Alternative (Chapter 12)
Figure 12.9a Text Alternative (Chapter 12)
Figure 12.9b Text Alternative (Chapter 12)
Figure 12.12 Text Alternative (Chapter 12)
Figure 12.14 Text Alternative (Chapter 12)
Figure 12.15a Text Alternative (Chapter 12)
Figure 12.15b Text Alternative (Chapter 12)
Table 12.3 Text Alternative (Chapter 12)
Figure P S C inc scanner engine production process flowchart.
Figure 13.1 Text Alternative (Chapter 13)
Figure 13.2 Text Alternative (Chapter 13)
Figure 13.5 Text Alternative (Chapter 13)
Figure 13.6 Text Alternative (Chapter 13)
Finding the Quantity of Each Item in the Assembly Text Alternative (Chapter 13)
Solution to Finding the Quantity of Each Part Text Alternative (Chapter 13)
Figure 13.7 Text Alternative (Chapter 13)
Figure 13.8 Text Alternative (Chapter 13)
Figure 13.9 Text Alternative (Chapter 13)
Figure 13.10 Text Alternative (Chapter 13)
Figure 13.12 Text Alternative (Chapter 13)
Figure 13.14 Text Alternative (Chapter 13)
Figure 13.15 Text Alternative (Chapter 13)
Figure 13.16 Text Alternative (Chapter 13)
Figure 13.17 Text Alternative (Chapter 13)
Problem 1 Text Alternative (Chapter 13)
Product structure tree Text Alternative (Chapter 13)
Product Structure Tree with Quantities Text Alternative (Chapter 13)
Step 4: Enter Specified Beginning Inventory Text Alternative (Chapter 13)
Step 5: Enter the Master Schedule Quantities Text Alternative (Chapter 13)
Step 6: Complete the remainder Text Alternative (Chapter 13)
Master Schedule for E and Requirements Plans Text Alternative (Chapter 13)
MRP plan for scissors Text Alternative (Chapter 13)
Develop a material requirements plan Text Alternative (Chapter 13)
Tractor-Trailers Text Alternative (Chapter 13)
Inventory of furniture piece Text Alternative (Chapter 13)
Figure 14.1 Text Alternative (Chapter 14)
Figure 14.2 Text Alternative (Chapter 14)
Figure 14.4 Text Alternative (Chapter 14)
Figure 15.1 Text Alternative (Chapter 15)
Figure 15.3 Text Alternative (Chapter 15)
Figure 15.5 Text Alternative (Chapter 15)
Figure 1 Text Alternative (Chapter 15)
Before and After Text Alternative (Chapter 15)
Figure 16.1 Text Alternative (Chapter 16)
Figure 16.2 Text Alternative (Chapter 16)
Figure 16.3a Text Alternative (Chapter 16)
Figure 16.3c Text Alternative (Chapter 16)
Figure 16.14 Text Alternative (Chapter 16)
Figure 16.5 Text Alternative (Chapter 16)
Determine the minimum number Text Alternative (Chapter 16)
f. Determine the minimum number Text Alternative (Chapter 16)
Table 16.2 Text Alternative (Chapter 16)
Table 16.5 Text Alternative (Chapter 16)
Construct a Gantt chart Text Alternative (Chapter 16)
Make the first worker’s Text Alternative (Chapter 16)
Subtract one from each Text Alternative (Chapter 16)
Repeat the preceding step Text Alternative (Chapter 16)
c. Determine the minimum number Text Alternative (Chapter 16)
e. Determine the Test for optimality Text Alternative (Chapter 16)
Problem 6 Text Alternative (Chapter 16)
Figure 17.1 Text Alternative (Chapter 17)
Figure 17.3 Text Alternative (Chapter 17)
Figure 17.4 Text Alternative (Chapter 17)
Use a dummy activity Text Alternative (Chapter 17)
When activities share Text Alternative (Chapter 17)
Starting and ending arrows Text Alternative (Chapter 17)
Figure 17.5 Text Alternative (Chapter 17)
Example 2C Text Alternative (Chapter 17)
FIGURE 17.6 Text Alternative (Chapter 17)
FIGURE 17.7A Text Alternative (Chapter 17)
FIGURE 17.7B Text Alternative (Chapter 17)
FIGURE 17.7C Text Alternative (Chapter 17)
Figure 17.8 Text Alternative (Chapter 17)
AOA Diagram A Text Alternative (Chapter 17)
AOA Diagram B Text Alternative (Chapter 17)
A table lists various Text Alternative (Chapter 17)
A table lists activities Text Alternative (Chapter 17)
Figure 17.10 Text Alternative (Chapter 17)
Figure 17.11 Text Alternative (Chapter 17)
An AOA diagram Text Alternative (Chapter 17)
Figure 17.12 Text Alternative (Chapter 17)
Figure 17.13 Text Alternative (Chapter 17)
AOA diagram Text Alternative (Chapter 17)
AON diagram Text Alternative (Chapter 17)
AOA Diagram with Brackets Set up Text Alternative (Chapter 17)
ES, EF, LF, and LS Times Text Alternative (Chapter 17)
Determine the Probability Text Alternative (Chapter 17)
The graph of total costs Text Alternative (Chapter 17)
AOA diagram Text Alternative (Chapter 17)
AON diagram Text Alternative (Chapter 17)
AOA diagram Text Alternative (Chapter 17)
AON diagram Text Alternative (Chapter 17)
AOA Diagram with 3 time Estimate Text Alternative (Chapter 17)
AOA Diagram Text Alternative (Chapter 17)
FIGURE 18.1 Text Alternative (Chapter 18)
Figure 18.2 Text Alternative (Chapter 18)
Figure 18.3 Text Alternative (Chapter 18)
Figure 18.4 Text Alternative (Chapter 18)
Figure 18.5a Text Alternative (Chapter 18)
Figure 18.5b Text Alternative (Chapter 18)
Figure 18.7 Text Alternative (Chapter 18)
Solution to Example 4 Text Alternative (Chapter 18)
FIGURE 18.8 Text Alternative (Chapter 18)
Excel solution for Example 8 Text Alternative (Chapter 18)
Screenshot of an open Microsoft Excel Text Alternative (Chapter 18)
The service cycle Text Alternative (Chapter 18)
Excel solution for Example 10 Text Alternative (Chapter 18)
Problem 1 Text Alternative (Chapter 18)
Linear Programming Graph Text Alternative (Chapter 19)
FIGURE 19.1 Text Alternative (Chapter 19)
FIGURE 19.4 Text Alternative (Chapter 19)
Figure 19.5 Text Alternative (Chapter 19)
Figure 19.6 Text Alternative (Chapter 19)
Figure 19.7 Text Alternative (Chapter 19)
Figure 19.8 Text Alternative (Chapter 19)
Figure 19.9 Text Alternative (Chapter 19)
Figure 19.10 Text Alternative (Chapter 19)
Figure 19.11 Text Alternative (Chapter 19)
Figure 19.12 Text Alternative (Chapter 19)
Figure 19.13 Text Alternative (Chapter 19)
Figure 19.14 Text Alternative (Chapter 19)
Figure 19.15 Text Alternative (Chapter 19)
Figure 19.16 Text Alternative (Chapter 19)
Figure 19.17 Text Alternative (Chapter 19)
Figure 19.18 Text Alternative (Chapter 19)
Figure 19.19 Text Alternative (Chapter 19)
Linear programming graph Text Alternative (Chapter 19)
Solution to 4 Text Alternative (Appendix A)
A mathematical formula and a graph Text Alternative (Appendix B)
Figure.C.3 Text Alternative (Appendix)