Ongoing Crisis Communication

Höfundur: W. Timothy Coombs (Útgáfa: 7)
Ongoing Crisis Communication

Kaup valmöguleikar

Ongoing Crisis Communication: Planning, Managing, and Responding fjallar um samþætta nálgun á samskipti á krísutímum sem nær yfir allt ferli krísustjórnunar og ýmis fræðasvið. Bókin er heildstætt og ítarlegt yfirlitsrit sem útskýrir hvernig krísustjórnun getur komið í veg fyrir eða dregið úr ógnum af völdum krísu og veitir leiðbeiningar um viðbrögð í neyðartilvikum.

Sjöunda útgáfan inniheldur nýja umfjöllun um samþættingu samfélagsmiðla og ýmiss konar gervigreindarforrita við krísustjórnun og samskipti, áhættustjórnun, innri samskipti á krísutímum og skilaboð í kjölfar viðvarana. Endurskoðuð útgáfa byggir einnig á nýlegum straumum og niðurstöðum rannsókna á stjórnun, almannatengslum, vinnu- og skipulagssálfræði, markaðsfræði, samskiptum innan skipulagsheilda og tölvumiðluðum samskiptum.

Nánar um bókina

Útgefandi
SAGE Publications, Inc. (US)
ISBN
9781071936665
Print ISBN
9781071936634
Format
ePub
Útgáfa
7
Höfundar
W. Timothy Coombs
Tungumál
English
Útgefið
2026-07-22
Prent takmörkun á líftíma
10
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Cover
  • Half Title
  • Dedication
  • Visual Preface
  • Title Page
  • Copyright Page
  • Toc brief
  • Contents
  • Preface
  • About the Author
  • Chapter 1 A Need for More Crisis Management Knowledge
  • Crisis Management Defined
  • Disaster Defined
  • Public Health Crisis Defined
  • Organizational Crisis Defined
  • Political Crisis Defined
  • Crisis Management
  • The Initial Crisis Management Framework
  • Why a Life Cycle Approach to Crisis Management
  • Outline of the Three-Stage Approach
  • Precrisis
  • Crisis Event
  • Postcrisis
  • A More Advanced View: The Regenerative Model of Crisis
  • Importance of Crisis Management
  • Value of Social Evaluations
  • Stakeholder Activism
  • Digitization
  • Broader View of Crises
  • Negligent Failure to Plan
  • Employer Duty of Care
  • Complexity of Crises
  • Chapter Summary
  • Discussion Questions
  • Chapter 2 Risk as the Foundation for Crisis Management and Crisis Communication
  • The Knowns and Unknowns Framework of Risk
  • Risk in the Organizational Context
  • Stakeholders and Risk
  • Issues Management
  • Reputational Risk
  • Enterprise Risk Management
  • Chapter Summary
  • Discussion Questions
  • Chapter 3 The Crisis Mitigation Process
  • Thinking About Risk Mitigation
  • Risk Vocabulary
  • AI and Risk Mitigation
  • Paracrises and Issues: Unique Risk Mitigation
  • Boyd’s OODA Loop: A Crisis Mitigation Process
  • Application of the Boyd OODA Loop: Observe
  • Driving Force: Warning Signs
  • Where to Look: Stakeholders
  • Internal Sources
  • External Sources
  • Application of the Boyd OODA Loop: Orient
  • Orient: Collect the Information
  • Orient: Analyze the Information
  • Summary
  • Application of the Boyd OODA Loop: Decide and Act
  • Decide: Make Choices
  • Act: Taking Mitigative Action
  • Evaluation
  • Chapter Summary
  • Discussion Questions
  • Chapter 4 Crisis Preparing: Part I
  • Preparing: Its Place Within Crisis Management
  • Diagnosing Crisis Threats: The Start of Preparing
  • Risk as Foundational to Crisis Management and Communication
  • Assessing Crisis Types
  • Operational Crises
  • Unique Crisis Forms
  • Crisis Scanning
  • Selecting a Crisis Management Team
  • Functional Areas
  • Interpersonal (Political) Skills
  • Task Analysis
  • Group Decision-Making
  • Working as a Team
  • Enacting the Crisis Management Plan
  • Listening
  • Curiosity
  • Implications for Crisis Management Team Selection
  • Training a Crisis Management Team
  • The Training Context for Crisis Teams
  • Applications for Training
  • Crisis Management as Organized Chaos
  • Improvisation’s Relationship to Crisis Management Team Training
  • Resilience Training and Crisis Teams
  • Resilience Training Beyond the Crisis Team
  • Resilience Training for Employees
  • Resilience Training for the Community
  • Special Considerations
  • Selecting and Training a Spokesperson
  • The Spokesperson’s Role
  • Media-Specific Tasks of the Spokesperson
  • Appearing Pleasant on Camera
  • Answering Questions Effectively
  • Presenting Crisis Information Clearly
  • Handling Difficult Questions
  • Spokespersons in a Digital World
  • Chapter Summary
  • Discussion Questions
  • Chapter 5 Crisis Preparing: Part II
  • Developing a Crisis Management Plan
  • Value
  • Components
  • Beyond the Crisis Management Plan
  • Crisis Appendix
  • The CMP Alone Is Not Enough
  • Other Related Plans
  • Reviewing the Crisis Communication System
  • Mass Notification System
  • Crisis Control Center
  • Vitality of the Crisis Communication System
  • Chapter Summary
  • Discussion Questions
  • Chapter 6 Recognizing Crises
  • Selling the Crisis
  • Crisis Framing: A Symbolic Response to Crises
  • Crisis Dimensions
  • Expertise of Top Management
  • Persuasiveness of the Presentation
  • Organizing the Persuasive Effort
  • Resistance to Crises
  • Crises and Information Needs
  • Crises as Information Processing and Knowledge Management
  • What You Need to Know
  • Information Gathering
  • Information Processing: The Known
  • Information-Processing Problems
  • The MUM Effect
  • Message Overload
  • Information Acquisition Bias
  • Serial Reproduction Errors
  • Group Decision-Making Errors
  • Summary
  • Information-Processing Mechanisms
  • Structural Elements
  • Procedural Elements
  • Training
  • Chapter Summary
  • Discussion Questions
  • Chapter 7 Crisis Responding
  • Form of the Crisis Response
  • Responding Quickly
  • Speaking With One Voice: Consistency
  • Transparency: The New Openness
  • Elaborating on Crisis Communication as Strategic Communication
  • The Target Audiences for Crisis Response Strategies
  • Objectives: What Crisis Response Strategies Hope to Accomplish
  • Communication Channels and Platforms for Crisis Response Strategies
  • The Sources for Crisis Response Strategies
  • How It All Comes Together
  • Crisis Response Strategies: Adjusting and Instructing Information (Supportive Communication)
  • Instructing Information: Physical Harm
  • Adjusting Information: Psychological Well-Being
  • Pairing Instructing and Adjusting Information
  • Crisis Response Strategies: Reputation Management Strategies
  • Message Design: From Strategy to Tactics
  • Tone of Voice
  • Emotion in Messages
  • Storytelling
  • Transparency
  • Accommodation Variations
  • Message Design Summary
  • Organizing the Messages
  • Contextual Factors: Evaluating Threats
  • Evaluating Crisis Threats
  • Severity
  • Contingency Theory
  • SCCT
  • Takeaway
  • Multiple Voices
  • Crisis Engagement
  • Chapter Summary
  • Discussion Questions
  • Chapter 8 Postcrisis Concerns and Epilogue
  • Continuing the Crisis Performance
  • Continuity of Actions
  • Memorials and Shrines
  • The Big Picture
  • Crisis Management Evaluation and Refinement
  • Evaluating Crisis Management Performance
  • Data
  • Interpreting the Evaluation Data
  • Crisis Outcomes
  • Summary
  • Learning and Organizational Memory
  • Organizational Learning
  • Learning Beyond the Organization
  • Organizational Memory
  • Quick Return to Antifragility
  • Summary
  • Epilogue
  • Reinforcing an Evidence-Based Approach
  • Crisis Communication and Knowledge Management
  • Crisis Management and AI Applications
  • Internal Dimension of Crisis Management
  • Disruptions and Wayfinding
  • Well-Being and Emotions
  • Chapter Summary
  • Discussion Questions
  • References
  • Index