Managing Conflict
Kaup valmöguleikar
Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits. The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization.
There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills.
Nánar um bókina
- Kogan Page
- 9781398609464
- 9781398609457
- ePub
- 2
- David Liddle
- English
- 2023-10-03
- 100
- 10
- 10
Kaflar
- Cover
- Endorsements
- Titlepage
- Dedication
- Contents
- List of Figures
- List of Tables
- Preface to the second edition
- Introduction
- The challenges of managing conflict
- The cost of conflict
- A lack of a coherent resolution strategy undermines organizations’ efforts to resolve conflict
- Dealing with the ‘f words’ of the modern organization
- Redefining resolution
- An emerging role for mediation
- The Resolution Framework
- If the only tool you have in your toolbox is a hammer…
- Objectives of this book
- How to use this book
- PART ONE Putting conflict into context
- 01 What’s wrong with contemporary conflict management and what to do about it
- Putting conflict into context
- What is conflict?
- Managing conflict in the hybrid workplace
- The two types of conflict
- Conclusion
- References
- 02 The lifecycle of a conflict: How and why conflicts escalate
- Introduction
- The lifecycle of a conflict
- Unresolved conflict in teams
- Conclusion
- Reference
- 03 The causes and the sources of conflict at work
- Introduction
- The top 10 causes of dysfunctional workplace conflict
- Resources
- Note
- References
- 04 Managing conflict: An employment law perspectiveKatie Johnston and Laura Farnsworth, Lewis Silkin LLP
- Introduction
- Mediation and employment law
- Mediation and the legal process – navigating the quagmire
- Practical considerations
- Conclusion
- Notes
- References
- PART TWO A practical guide to managing conflict
- 05 Measuring the costs of conflict and the impact of a toxic culture
- Introduction
- How to measure the cost and impact of conflict in your organization
- Undertaking your conflict analysis: a practical guide
- Notes
- References
- 06 The psychology of conflict and conflict management
- Introduction
- Conflict and loss
- Introducing positive psychology
- How emotional intelligence is changing the way we handle conflict at work
- Conclusion
- References
- 07 Routes to resolution: Introducing the resolution spectrum
- Introducing the resolution spectrum
- Mediation
- Coaching at times of conflict, crisis or change
- Team conferencing
- Early neutral evaluation
- Conclusion
- Note
- 08 Developing a Resolution Framework to resolve conflicts and concerns at work
- The inception, design and implementation of the Resolution Framework
- The benefits of developing and embedding TCM’s Resolution Framework
- Conclusion
- Notes
- Reference
- 09 How to resolve a toxic workplace culture
- How the toxic culture starts
- Transforming mindset, language and behaviours
- How to begin addressing a toxic workplace culture
- Transitioning from a toxic culture to a transformational culture
- A practical toolkit for addressing the toxic culture
- Conclusion
- Notes
- References
- 10 Mediation: An in-depth analysis of its many benefits and applications
- Introducing mediation
- Introducing the FAIR Mediation Model
- The mediation process
- The features, advantages and benefits of mediation
- Conclusion
- Note
- References
- 11 How to develop an internal mediation scheme
- Introducing the internal mediation scheme
- The benefits of developing an internal mediation scheme
- Internal mediation scheme toolkit
- Conclusion
- Notes
- References
- 12 Total Conflict Management: A whole-system approach for managing conflict
- Introduction
- What is TCM?
- Applying TCM in practice
- Notes
- References
- PART THREE Resolution resources
- 13 A quick conflict health check
- Working with feelings during conflict
- De-escalating strong emotions
- 10-minute active listening technique
- 10-factor Conflict Model
- Managing conflict in teams
- Mediation: frequently asked questions
- Integrating TCM’s Resolution Framework – building your business case
- How to set up a facilitated (roundtable) conversation
- A few facilitator dos and don’ts
- How to run a successful focus group
- Glossary
- Index
- Copyright