Managing and Using Information Systems: A Strategic Approach
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Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities -- and even propel digital transformations within a wide range of organizations.
Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more.
Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues. Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.
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- Wiley Global Education US
- 9781394215492
- 9781394215447
- ePub
- 8
- Keri E. Pearlson, Carol S. Saunders, Dennis F. Galletta
- English
- 12/2023
- 100
- 10
- 2
Kaflar
- Cover
- Table of Contents
- Ttile Page
- Copyright
- Dedication
- Preface
- Notes
- Acknowledgments
- About the Authors
- Introduction
- The Case for Participating in Decisions about Information Systems
- What If a Manager Doesn’t Participate?
- Skills Needed to Participate Effectively in Information Technology Decisions
- Basic Assumptions
- Summary
- Key Terms
- Foundational Readings
- Notes
- 1 The Information Systems Strategy Triangle
- Brief Overview of Business Strategy Frameworks
- Why Are Strategic Advantage Models Essential to Planning for Information Systems?
- Brief Overview of Organizational Strategies
- Brief Overview of Information Systems Strategy
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 2 Strategic Use of Information Resources
- Evolution of Information Resources
- Information Resources as Strategic Tools
- How Can Information Resources Be Used Strategically?
- Sustaining Competitive Advantage with Information Resources
- Risks
- External Relationships
- Co-creating IT and Business Strategy
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 3 Organizational Strategy and Information Systems
- Information Systems and Organizational Design
- Information Systems and Management Control Systems
- Information Systems and Culture
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 4 Information Technology and the Design of Work
- Work Design Framework
- What Types of Work Are Impacted by Information Technology
- Where and When Work Is Done and Who Does It
- The Future of Work
- Summary
- Key Terms
- Foundational Reading
- Discussion Questions
- Notes
- 5 Information Systems and Digital Transformation
- Functional Perspective Versus Business Process Perspective
- Building Agile and Dynamic Business Processes
- Gaining Acceptance for IT-Induced Change to Work
- Digital Transformation
- Techniques for Understanding Business Processes
- Types of Enterprise Systems
- Enterprise System Issues
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 6 Architecture and Infrastructure
- From Vision to Implementation
- The Leap from Strategy to Architecture to Infrastructure
- Multi-Homing, Virtualization, and Cloud Computing
- Other Managerial Considerations
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 7 Cybersecurity
- NIST Cybersecurity Framework
- IT Security Governance Framework
- Cyberattacks and How They Occurred
- The Impossibility of 100% Security
- What Should Management Do?
- How Do We Measure How Secure We Are?
- Resiliency or Protection?
- Summary
- Key Terms
- Discussion Questions
- Notes
- 8 The Business of Information Technology
- Organizing to Respond to Business: A Maturity Model
- Understanding the IT Organization
- What a Manager Can Expect from the IT Organization
- What the IT Organization Does Not Do
- Chief Information Officer
- Building a Business Case
- IT Portfolio Management
- Valuing IT Investments
- Monitoring IT Investments
- Funding IT Resources
- How Much Does IT Cost?
- Summary
- Key Terms
- Discussion Questions
- Notes
- 9 Information Technology Governance
- IT Governance
- Centralized versus Decentralized Organizational Structures
- Decision Rights and Governance
- Governance Frameworks for Financial Control Decisions
- Platform Governance
- Summary
- Key Terms
- Foundational Reading
- Discussion Questions
- Notes
- 10 Information Technology Sourcing
- Sourcing Decision Cycle Framework
- Outsourcing in the Broader Context
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 11 Managing IT Projects
- What Defines a Project?
- What Is Project Management?
- Project Elements
- IT Projects
- IT Project Development Methodologies and Approaches
- Managing IT Project Risk
- Gauging Success
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 12 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics
- Knowledge Management
- Business Analytics and Business Intelligence
- Competing with Business Analytics
- Components of Business Analytics
- Big Data and the Internet of Things
- Artificial Intelligence, Machine Learning, and Deep Learning
- Summary
- Key Terms
- Foundational Readings
- Discussion Questions
- Notes
- 13 Privacy, Ethical, and Societal Considerations for Information Management
- What Is Expected of Management?
- Responsible Computing
- Corporate Social Responsibility
- PAPA: Privacy, Accuracy, Property, and Accessibility
- AI, Business, and Society
- Green Computing
- Summary
- Key Terms
- Foundational Reading
- Discussion Questions
- Notes
- Glossary
- Index
- End User License Agreement