Introduction to Hospitality, Global Edition

Name: Introduction to Hospitality, Global Edition
Price: 4590 ISK
Availability: InStock
Author: John R. Walker
ISBN: 9781292737874

Höfundur: John R. Walker (Útgáfa: 9)

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Introduction to Hospitality is a lively, comprehensive survey of hospitality, the world's largest industry, designed for tomorrow's leaders. You'll explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas. A core goal of this text is to help you advance your hospitality career. In that spirit, Author John Walker offers you lively material and interesting features to facilitate the learning process.

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Útgefandi: Pearson International Content

ISBN: 9781292737874

Print ISBN: 9781292737850

Format: ePub

Útgáfa: 9

Höfundar: John R. Walker

Tungumál: English

Útgefið: 2025-03-18

Prent takmörkun á líftíma: 100

Prent takmörkun: 2

Afritunar takmörkun: 2

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Welcome
Cover
Cover
Title
Title
Copyright
Copyright
Dedication
Dedication
Brief Contents
Brief Contents
Contents
Contents
To the Student
To the Student
Hone Your Critical Thinking Skills
Important Memory Tools
Instructor Supplements
Preface
Preface
Acknowledgments
Acknowledgments
About the Author
About the Author
Part I Introducing Hospitality and Lodging
Part I Introducing Hospitality and Lodging
Part I Introducing Hospitality and Lodging
1: Introducing Hospitality
Introduction
1.1: The Interrelated Nature of Hospitality and Tourism
1.1: The Interrelated Nature of Hospitality and Tourism
The Pineapple Tradition
1.2: The Contemporary Hospitality Industry
1.2: The Contemporary Hospitality Industry
Characteristics of the Hospitality Industry
Hospitality Industry Philosophy
1.3: Service Is Essential for Success in Hospitality Industries
1.3: Service Is Essential for Success in Hospitality Industries
The Focus on Service
Introducing Bill Mariott Jr
I Am Your Guest
Focus on Professionalism
Corporate Profile
1.4: Determining Your Career Path
1.4: Determining Your Career Path
Career Paths
Career Goals
Is the Hospitality Industry for You?
Self-Assessment and Personal Philosophy
Now Is the Time to Get Involved
Professional Organizations
On Sustainability
Current Issues in Hospitality and Tourism
Career Information
How to Get a Step Ahead in the Industry
Case Study: Review the Resume
Chapter 1 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
2: The Hotel Business
Introduction
The American Hotel and Lodging Association
2.1: The Different Methods of Hotel Development and Ownership
2.1: The Different Methods of Hotel Development and Ownership
Franchising
Referral Associations
Management Contracts
Real Estate Investment Trust
Hotel Development
Focus on Hotel Development
Corporate Profile
Introducing Conrad Hilton and Hilton Hotels Corporation
2.2: Rating and Classification of Hotels
2.2: Rating and Classification of Hotels
Hotel Affiliations
Hotel Classification by Rating System: AAA and Forbes
City Center and Suburban Hotels
Resort Hotels
Airport Hotels
Freeway and Interstate Hotels and Motels
Casino Hotels
Conference and Convention Hotels
Full-Service Hotels
Economy/Budget Hotels
Extended-Stay Hotels and All-Suites Extended-Stay Hotels
Condotels, Timeshare, and Mixed-Use Hotels
Bed and Breakfast Inns
Timeshare, Vacation Ownership, and Fractional Ownership
Travel the World Through Exchange Vacations
Airbnb, VRBO, and Evolve
How to Earn a Five Diamond Award
Introducing Valerie Ferguson
Introducing Ryan Adams
2.3: Best, Biggest, and Most Unusual Hotels and Chains
2.3: Best, Biggest, and Most Unusual Hotels and Chains
The Best Hotel Chains
The Most Unusual Hotels
On Sustainability
Career Information
Current Issues in Hotel Development and Management
Case Study: To Host or Not to Host!
Chapter 2 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
3: Rooms Division
Introduction
3.1: The Duties of the General Manager and Executive Committee
3.1: The Duties of the General Manager and Executive Committee
Management Structure
Introducing César Ritz
3.2: The Main Departments and Functions of the Rooms Division
3.2: The Main Departments and Functions of the Rooms Division
Rooms Division Director
Front Office
3.3: Revenue Management, Average Daily Rate, and Yield Management
3.3: Revenue Management, Average Daily Rate, and Yield Management
Revenue Management
Average Daily Rate
Yield Management
The Value of the STR STAR Program
Focus on Revenue Management
Reservations
Guest Reservation Systems
Billing Guests
Night Auditor
Communications CBX or PBX
Guest Services/Uniformed Services
Concierge
3.4: The Housekeeping Department
3.4: The Housekeeping Department
Laundry
Spas
Guest Comfort and Convenience
Security/Loss Prevention
Hotel Information Technology
Focus on Rooms Division
Corporate Profile
Current Issues in Hotel and Rooms Division Operations
Career Information
Energy Management Systems
Call Accounting Systems
On Sustainability
Case Study: Direct Reservations
Chapter 3 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
4: Hotel Food and Beverage
Introduction
4.1: Responsibilities of a Food and Beverage Director and Other Department Heads
4.1: Responsibilities of a Food and Beverage Director and Other Department Heads
The Food and Beverage Director
Typical Day in the Life of a Food and Beverage Director
4.2: Kitchen Management and the Responsibilities of Kitchen Leaders
4.2: Kitchen Management and the Responsibilities of Kitchen Leaders
Calculating Food and Beverage Ratios
The Brigade
Corporate Profile
Focus on A Day in the Life of Chef Jose Martinez
4.3: The Management of Food Outlets and the Responsibilities of Their Leaders
4.3: The Management of Food Outlets and the Responsibilities of Their Leaders
Restaurants
Beverage Operations
Stewarding
Banquets and Catering
Catering Event Order
Room Service/In-Room Dining
Point-of-Sale Systems
How to Create a New Set of Service Standards
Focus on Hotel Food and Beverage Operations
On Sustainability
Current Issues in Lodging Food and Beverage Operations
Careers in Hotel Food and Beverage
Case Study: Employee Retention in Food and Beverage Operations
Chapter 4 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
Part II Beverages, Restaurants, and Managed Services
Part II Beverages, Restaurants, and Managed Services
Part II Beverages, Restaurants, and Managed Services
5: Beverages
Introduction
5.1: The Characteristics of Wine
5.1: The Characteristics of Wine
Light Beverage Wines
Sparkling Wines
Fortified Wines
Aromatic Wines
The History of Wine
Matching Wine with Food
Major Wine-Growing Regions
How to Read a Wine Label
On Sustainability
Focus on Wines: Wine and Food Pairing
Introducing Robert Mondavi
5.2: The Characteristics of Beer
5.2: The Characteristics of Beer
The Brewing Process
Organic and Craft Beers, Microbreweries, and Brewpubs
On Sustainability
5.3: The Characteristics of Spirits
5.3: The Characteristics of Spirits
Whiskies
White Spirits
Other Spirits
Cocktails
5.4: The Characteristics of Nonalcoholic Beverages
5.4: The Characteristics of Nonalcoholic Beverages
Nonalcoholic Beer and Wine
Coffee
Tea
Carbonated Soft Drinks and Energy Drinks
Juices
Bottled Water
Corporate Profile
5.5: Bars and Beverage Operations and the Responsibilities of Management
5.5: Bars and Beverage Operations and the Responsibilities of Management
Bar Setup
Inventory Control
Using Technology to Control Beverage Costs
Personnel Procedures
Restaurant and Hotel Bars
Nightclubs
Brewpubs and Microbreweries
Sports Bars
Liquor Liability and the Law
Coffee Shops
How to Effectively Manage a Bar
A Day in the Life of a Pangea Alchemy Lab Bartender
Current Issues in Beverage Management
Case Study: Underage Purchase
Chapter 5 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
6: The Restaurant Business
Introduction
6.1: Food Trends and Culinary Practices
6.1: Food Trends and Culinary Practices
Classical Cuisine
Food Trends and Practices
Culinary Practices
Introducing Auguste Escoffier
Introducing Richard Melman
6.2: Types of Menus and Menu Management
6.2: Types of Menus and Menu Management
Needs and Desires of Guests
Capabilities of Cooks
Consistency and Availability of Menu Ingredients
Price and Pricing Strategy
Menu Engineering
Menu Design and Layout
Focus on Nutrition: New Frontiers in Restaurant Dining
6.3: Classifications of Restaurants
6.3: Classifications of Restaurants
Franchises
Chain Restaurants
Independent Restaurants
Fine Dining
Celebrity-Owned Restaurants
Steak Houses
Casual Dining and Dinner-House Restaurants
Family Restaurants
Ethnic Restaurants
Theme Restaurants
Quick-Service/Fast-Food Restaurants
Best of the Best
A Day in the Life of a Fast-Casual Restaurant Manager
How to Provide a Remarkable Dining Experience
Introducing Poonam Maini
Corporate Profile
Current Issues in the Restaurant Business
On Sustainability
Case Study: Turning Things Around
Chapter 6 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
7: Restaurant Management
Introduction
7.1: Front-of-the-House Responsibilities
7.1: Front-of-the-House Responsibilities
Host/Hostess
Restaurant Forecasting
Service
Suggestive Selling
Front-of-the-House Restaurant Systems
How to Mystery Shop an Upscale Restaurant
7.2: Back-of-the-House Responsibilities
7.2: Back-of-the-House Responsibilities
Food Production
Corporate Profile
Kitchen/Food Production
Management Involvement and Follow-Up
Employee Recognition
Back-of-the-House Restaurant Systems
7.3: Responsibilities of Restaurant Management
7.3: Responsibilities of Restaurant Management
Purchasing
Receiving
Storing/Issuing
Budgeting
Restaurant Accounting
Lease and Controllable Expenses
7.4: Key Topics of a Restaurant Manager’s Job Analysis
7.4: Key Topics of a Restaurant Manager’s Job Analysis
Human Resource Management
Financial Management
Administrative Management
Operations Management
Recycling
On Sustainability
Focus on Restaurant Operations: The Manager’s Role
Introducing Ray Kroc
Current Issues in Restaurant Operations
Case Study: Investigating Food Cost
Chapter 7 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
8: Managed Services
Introduction
8.1: Managed Services Versus Commercial Services
8.1: Managed Services Versus Commercial Services
Managed Services Other Than Food
8.2: Managed Services in the Various Hospitality Segments
8.2: Managed Services in the Various Hospitality Segments
Military
Schools
Corporate Profile
Health Care Facilities
How to Plan for the Improvement of Health Care Managed Services
Business and Industry (B&I)
Leisure and Recreation
Stadium Points of Service
Other Facilities
Advantages and Disadvantages
Focus on Managed Services
Corporate Profile
8.3: Senior Living Management (SLM)
8.3: Senior Living Management (SLM)
Current Issues in Managed Services
Case Study: Proactive Approach to Service Recovery
Chapter 8 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
Part III Tourism, Recreation, Attractions, Clubs, and Gaming
Part III Tourism, Recreation, Attractions, Clubs, and Gaming
Part III Tourism, Recreation, Attractions, Clubs, and Gaming
9: Tourism
Introduction
Highlights of Tourism
9.1: The Development of Transportation and the Different Methods of Tourist Travel
9.1: The Development of Transportation and the Different Methods of Tourist Travel
Pre-Industrial Revolution
Traveling by Train
Traveling by Automobile
Traveling by Automobile and Bus
Travel by Air
Travel by Cruise Ship
Introducing Jason Samson
9.2: Tourism in the Twenty-First Century
9.2: Tourism in the Twenty-First Century
Benefits and Prospects of Tourism
Business Travel
Long-Term Prospects
Use of the Internet for Travel
9.3: The Economic Impact of Tourism
9.3: The Economic Impact of Tourism
The Multiplier Effect
9.4: Promoters of Tourism
9.4: Promoters of Tourism
State Offices of Tourism
City-Level Offices of Tourism and Convention and Visitors Centers
National Offices of Tourism
Tour Operators
Travel Agencies
Tour Wholesalers and Consolidators
Destination Management Companies
How to Think Like a Tourism Director
Introducing Patti Roscoe
9.5: Sociocultural and Environmental Impact of Tourism
9.5: Sociocultural and Environmental Impact of Tourism
Seven Wonders of the World
Eco and Sustainable Tourism
Other Types of Tourism
Corporate Profile
On Sustainability
Focus on Tourism: Sustainable Tourism and the Impact of Social Media
Current Issues in Tourism
Case Study: Maria’s Effect on Dominica and Dominica’s Tourism
Chapter 9 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
10: Recreation, Attractions, and Clubs
Introduction
10.1: The Concepts of Recreation and Leisure and How Attractions Are Managed
10.1: The Concepts of Recreation and Leisure and How Attractions Are Managed
Spas
Managing Attractions
10.2: The Development of Theme Parks and the Industry’s Key Players
10.2: The Development of Theme Parks and the Industry’s Key Players
Size and Scope of the Theme Park Industry
Disney World and Disneyland
Universal Studios
SeaWorld Parks and Entertainment
Hershey’s
Regional Theme Parks
How to Manage Theme Park Day-to-Day Operations
Introducing Walt Disney: A Man with a Vision
Career Information Attractions
10.3: Tourist Attractions Popular to Recreation Seekers
10.3: Tourist Attractions Popular to Recreation Seekers
Zoos
Aquariums
Historic Places and Sites
Museums
London, England and Paris, France Museums
Arts
Destinations
10.4: The Private Club Industry
10.4: The Private Club Industry
Size and Scope of the Club Industry
Club Management
Club Management Structure
CMAA Code of Ethics
Types of Clubs
Use of Technology in Clubs
Corporate Profile
Introducing Edward J. Shaughnessy
On Sustainability
Introducing A Day in the Life of Margie Martin
Career Information
10.5: The Origins and Operations of Government-Sponsored Recreation
10.5: The Origins and Operations of Government-Sponsored Recreation
National Parks in the United States
National Park Management
Public Recreation and Parks Agencies
10.6: Noncommercial Recreation
10.6: Noncommercial Recreation
Voluntary Organizations
Campus, Armed Forces, and Employee Recreation
Recreation for People Who Have Special Needs
Focus on Recreation
Current Issues in Recreation, Wellness, and Leisure
Case Study: The Country Club Restaurant Mystery
Chapter 10 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
11: Gaming Entertainment
Introduction
11.1: The Development of the Gaming Entertainment Industry
11.1: The Development of the Gaming Entertainment Industry
Historical Review of Gaming Entertainment
Evolution of Gambling and Casinos
Native American Gaming
Gaming in Asia and Europe
11.2: Unique Aspects of the Casino Resort Business
11.2: Unique Aspects of the Casino Resort Business
What Is Gambling?
Casino Win Defined
Comps: A Usual Part of an Unusual Business
Types of Casino Operations
Components of Casino Resorts
Technology Use in the Casino Industry
How to Build Successful Long-Term Relationships with Casino Resort Customers
11.3: The Different Positions Within the Gaming Industry
11.3: The Different Positions Within the Gaming Industry
Hotel Operations
Food and Beverage Operations
Casino Operations
Retail Operations
Entertainment Operations
The Mirage Effect
Career Information
On Sustainability
Corporate Profile
Current Issues in the Gaming Entertainment Industry
Case Study: VIP
Chapter 11 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
12: Cruising
Introduction
12.1: Cruise Industry Development
12.1: Cruise Industry Development
The First Cruise Ships
Cruising Today
12.2: Key Players in the Cruise Industry
12.2: Key Players in the Cruise Industry
12.3: The Cruise Market
12.3: The Cruise Market
Types of Cruise Markets
Introducing JT Watters
12.4: Types of Cruises
12.4: Types of Cruises
Regional Cruises
Coastal Cruises
River Cruises
Barges
Steam Boating
Expeditions and Natural Cruises
Adventure Cruises
Sail-Cruises
World Cruises
Crossings
Specialty and Theme Cruises
Deluxe Cruising
Corporate Profile
12.5: All Aboard—Organization of the Cruise Ship
12.5: All Aboard—Organization of the Cruise Ship
12.6: Cruise Destinations
12.6: Cruise Destinations
Sustainable Cruising
Current Issues in the Cruise Industry
Career Information
Case Study: Becoming a Cruise Hotel Manager
Chapter 12 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
Part IV Assemblies, Events, Attractions, Leadership, and Management
Part IV Assemblies, Events, Attractions, Leadership, and Management
Part IV Assemblies, Events, Attractions, Leadership, and Management
13: Meetings, Conventions, and Expositions
Introduction
13.1: The Meetings, Conventions, and Expositions Industry and Its Key Players
13.1: The Meetings, Conventions, and Expositions Industry and Its Key Players
Size and Scope of the Industry
Key Players in the Industry
13.2: Types of Meetings, Conventions, and Expositions
13.2: Types of Meetings, Conventions, and Expositions
Association Meetings
Conventions and Expositions
Other Types of Meetings
Incentive Meetings
Focus on Marketing
13.3: The Process of Planning a Meeting
13.3: The Process of Planning a Meeting
Needs Analysis
Budget
Request for Proposal and Site Inspection and Selection
Negotiation with the Convention Center or Hotel
Contracts
Organizing and Preconference Meetings
Mobile Meeting Technology
Conference Event Order
Post-Event Meeting
How to Plan a Symposium Event
A Day in the Life of Alexandra Stout
13.4: Venues for Meetings, Conventions, and Expositions
13.4: Venues for Meetings, Conventions, and Expositions
City Centers
Convention Centers
Conference Centers
Hotels and Resorts
Cruise Ships
Colleges and Universities
On Sustainability
Corporate Profile
Career Information
Current Issues in Meetings, Conventions, and Expositions
Case Study: Double-Booked
Chapter 13 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
14: Events
Introduction
14.1: The Events Industry and Event Planners
14.1: The Events Industry and Event Planners
What Event Planners Do
Event Manager Responsibilities
Event Management
Challenges for Event Planners and Managers
The Event-Planning Process
Challenges and Tools
Future Ready Event Planning
Introducing Emily Greenbaum
14.2: Classifications of Events
14.2: Classifications of Events
Corporate Events
Association Events
Charity Balls and Fundraising Events
Social Events
Fairs and Festivals
Concerts and Sporting Events
Mega Sporting Events
14.3: Traits and Skills of a Successful Event Manager
14.3: Traits and Skills of a Successful Event Manager
Leadership
Communication
Project Management
Enthusiasm
14.4: The Main Professional Organizations Involved with the Special Events Industry
14.4: The Main Professional Organizations Involved with the Special Events Industry
International Festivals and Events Association
Meeting Professionals International
Hospitality Sales and Marketing Association International
Local Convention and Visitors Bureaus
On Sustainability
Career Information
Current Issues in Events Management
Case Study: Supply Shortage at a Half-Marathon
Chapter 14 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
15: Leadership, Management, and Marketing
Introduction
15.1: Leadership and the Characteristics and Practices of Leaders
15.1: Leadership and the Characteristics and Practices of Leaders
Characteristics and Practices of Leaders
Definitions of Leadership
Examples of Excellence in Leadership
Demands Placed on Leaders
The Distinction Between Leadership and Management
How to Lead Yourself
Corporate Profile
15.2: Hospitality Management and the Characteristics and Practices of Management
15.2: Hospitality Management and the Characteristics and Practices of Management
Management
Managerial Skills
The Manager’s Changing Role
Additional Distinctions Between Leadership and Management
A Day in the Life of Elena Cormio
You, Too, Are a Manager
Choosing a Leadership Style That Works
15.3: Ethics in Hospitality
15.3: Ethics in Hospitality
Ethical Dilemmas in Hospitality
15.4: The Difference Between Marketing and Sales
15.4: The Difference Between Marketing and Sales
Marketing
Sales
Human Resources
On Sustainability
Current Issues in Leadership
Case Study: Applied Experience or Theoretical Knowledge?
Chapter 15 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
Part V Managerial Areas of the Hospitality Industry
Part V Managerial Areas of the Hospitality Industry
Part V Managerial Areas of the Hospitality Industry
16: Planning
Introduction
16.1: The Importance of Planning
16.1: The Importance of Planning
The Purpose of Planning
How to Plan a Restaurant Startup
16.2: Processes of Strategic Planning and Strategic Management
16.2: Processes of Strategic Planning and Strategic Management
Strategic Planning/Management Process
Corporate-Level Strategies
Strengths, Weaknesses, Opportunities, and Threats Analysis
Environmental Scanning and Forecasting
16.3: The Process of Operational Planning
16.3: The Process of Operational Planning
Operational Goal Setting
Operational Objectives
Management Concepts and Approaches
Policies, Procedures, and Rules
Budgeting
Scheduling
Project Management
Introducing John Horne
Corporate Profile
On Sustainability
Current Issues in Planning
Case Study: Gala Dinner at Tourism and Hospitality Research Conference
Chapter 16 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
17: Organizing
Introduction
Planning and Organizing at Starbucks
17.1: The Purpose of Organization and the Fundamental Aspects of Organizational Structure
17.1: The Purpose of Organization and the Fundamental Aspects of Organizational Structure
Defining Organizational Structure
Authority and Responsibility
Introducing Patricia Engfer
17.2: Key Factors When Choosing and Organizational Design Structure and Contemporary Organizational Designs
17.2: Key Factors When Choosing and Organizational Design Structure and Contemporary Organizational Designs
Coordination of Activities
Contingency Planning
Contemporary Organizational Designs
Corporate Profile
17.3: Team-Based Structures and Creating Productive Teams
17.3: Team-Based Structures and Creating Productive Teams
Group Dynamics
How Companies Use Teams at Work
How to Build Productive Teams
Job Rotation
Job Enlargement and Job Enrichment
On Sustainability
Current Issues in Organizational Management
Case Study: How Far Can an Empowered Employee Go?
Chapter 17 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
18: Communication and Decision-Making
Introduction
18.1: Communication and the Interpersonal Communication Process
18.1: Communication and the Interpersonal Communication Process
The Interpersonal Communication Process
Barriers to Effective Interpersonal Communication
Overcoming Barriers to Effective Interpersonal Communication
18.2: Organizational Communication
18.2: Organizational Communication
Formal and Informal Communication
Communication Flows and Networks
18.3: The Decision-Making Process
18.3: The Decision-Making Process
Step 1: Identification and Definition of Problem
Step 2: Identification of Decision Criteria
Step 3: Allocation of Weights to Criteria
Step 4: Development of Alternatives
Step 5: Analysis of Alternatives
Step 6: Selection of Alternative
Step 7: Implementation of Alternative
Step 8: Evaluation of Decision Effectiveness
How to Use the Decision-Making Process for Problem Solving
Introducing Luis Barrios
18.4: How Managers Make Decisions
18.4: How Managers Make Decisions
Making Decisions: Rationality, Bounded Rationality, and Intuition
Conflict Resolution
Types of Problems and Decisions
Decision-Making Conditions
Decision-Making Styles
Rational Decision-Making
Corporate Profile
On Sustainability
Current Issues in Communication
Case Study: Where’s My Food?
Chapter 18 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
19: Control
Introduction
19.1: The Importance of Control and the Control Process
19.1: The Importance of Control and the Control Process
What Is Control?
Why Is Control Important?
The Control Process
Qualities of an Effective Control System
Contingency Plans and Control
Adjusting Controls for Cultural Differences
Whom Do We Bill?
A Day in the Life of Sharon Litchfield
19.2: Types of Control
19.2: Types of Control
Feedforward Control
Concurrent Control
Feedback Control
Corporate Control
Food and Beverage Controls
Operational Financial Controls
How to Control Payroll Through Scheduling and Management
19.3: Contemporary Issues in Control
19.3: Contemporary Issues in Control
Workplace Privacy
Employee Theft
Workplace Violence
Introducing Michael R. Thorpe
On Sustainability
Current Issues in Control
Case Study: The Ritz-Carlton
Chapter 19 Summary
Key Term Flashcard Review
Apply Your Knowledge
Suggested Activities
Footnotes
Glossary