Introduction to Hospitality and Tourism Management
Höfundur:
Annemarie M. Turpin (Útgáfa: 1)
Kaup valmöguleikar
Combining critical theory with real-world insights, this introductory-level textbook provides a modern, inclusive approach to the hospitality and tourism industry. As the industry rapidly evolves with significant shifts in demographics, technology and global interconnectedness, Introduction to Hospitality and Tourism prepares undergraduate Tourism and Hospitality students to navigate these changes in their future careers by providing a solid foundation in core principles while highlighting the importance of embracing innovation.
This textbook offers a practical overview of the key facets of the hospitality, tourism and events industry, with: - Food and beverage, lodging, tourism, events, entertainment and recreation, wellness and health, and managed services - Service excellence, marketing, human resources, finance, risk management, operations, and infrastructure - Real-world examples and insights spanning global brands and niche sectors-from Walt Disney World, Marriott, and Compass Group to NetJets, Cleveland Clinic, and Red Rocks Amphitheatre Introduction to Hospitality and Tourism includes in-text learning features such as scenario-based exercises and reflective questions to help students apply hospitality and tourism industry theory to practice.
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- Kogan Page
- 9781398622265
- 9781398622258
- ePub
- 1
- Annemarie M. Turpin
- English
- 2025-12-03
- 100
- 10
- 10
Kaflar
- Cover
- Endorsements
- Titlepage
- Contents
- List of Figures
- List of Tables
- Walkthrough of textbook features and online resources
- About the author
- Acknowledgments
- 1 Foundations of hospitality and tourism
- Introduction to hospitality and tourism: The interwoven nature of service and exploration
- The evolution of hospitality and tourism: A historical journey
- Hospitality and tourism: A unified force of service and exploration
- Key segments of a global industry
- Global significance of hospitality and tourism
- Hospitality education: Shaping the next generation of leaders
- Interconnectedness with other industries
- Foundations of hospitality and tourism
- Looking ahead
- References
- 2 The core of hospitality: Human interaction, connectivity, and service
- Introduction
- Human connectivity at the heart of hospitality
- Empathy and emotional intelligence in service excellence
- Applying industry service models
- Technology as a tool for human interaction
- Conclusion: The core of hospitality—human interaction, connectivity, and service
- Looking ahead
- References
- 3 Cultural diversity and intersectionality in hospitality and tourism
- Introduction
- Defining cultural diversity and cultural competence in hospitality and tourism
- Theoretical frameworks that guide us
- A shift in focus
- Understanding cultural identity in a globalized hospitality context
- The role of intersectionality in hospitality
- Digital accessibility in hospitality
- Experiences of historically marginalized groups
- Challenges to identity affirmation in diverse settings
- Frameworks for cultural responsiveness
- Looking ahead
- References
- 4 Core business functions: Service, sales, and people
- Introduction: The backbone of hospitality excellence
- Theoretical framework: Service-profit chain
- Understanding guest experience management in hospitality and tourism
- Operations management: The engine of seamless hospitality
- Marketing and sales: Crafting demand and driving revenue
- Reputation management in the age of online reviews
- Human resources management: Empowering people, elevating service
- Looking ahead
- References
- 5 Core business functions: Finance, risk, and infrastructure
- Introduction
- Theoretical framework: Resource-based view theory
- Financial management in hospitality
- Revenue and yield management: Turning strategy into profit
- Risk management and compliance: Safeguarding hospitality’s reputation and operations
- Supply chain and procurement management: The backbone of hospitality operations
- Sustainability and environmental management: Building a greener future
- Facilities and asset management: Preserving the foundations of hospitality
- Looking ahead
- References
- 6 Career exploration in hospitality and tourism
- Introduction: Envisioning your future in hospitality
- Building bridges: Transferable skills and cross-sector opportunities
- Exploring the segments: Where will your career take you?
- Gaining real-world experience: Internships, employment, and practical learning
- Networking and industry engagement
- Mentorship: Accelerating your career growth
- Looking forward: Turning connections into career opportunities
- Conclusion: Shaping your unique hospitality journey
- Looking ahead
- References
- 7 Managed services in hospitality
- Introduction
- Understanding managed services: Serving two audiences
- Historical evolution of managed services
- Managed services across key sectors
- Applying core business functions in managed services
- Operational considerations: A more conversational approach
- Technology and innovation: Directly engaging guests
- Global impact and scope: A more storytelling tone
- Career pathways in managed services: Property, above-property, and corporate levels
- Looking ahead
- References
- 8 Events
- Introduction: What is event management?
- Historical overview and evolution of events
- Events across key sectors
- Inclusive event planning framework
- Emerging trends in events
- Event management structures: Models, partnerships, and integrated approaches
- Career pathways within event management structures
- Getting started in your career exploration
- Looking ahead
- References
- 9 The tourism industry
- Introduction: Tourism as a global industry
- Historical development and evolution of tourism
- Economic, community, and global impact
- Key tourism segments
- Customer behavior and traveler influences
- Sustainable tourism and ecotourism
- UNESCO world heritage and tourism
- Emerging trends in tourism
- Careers in tourism: Pathways and opportunities
- Looking ahead
- References
- 10 Lodging
- Introduction: Lodging—where hospitality meets home
- Historical evolution of lodging
- Lodging segments
- Hotel management, ownership, and branding: Understanding the structures
- Emerging trends and innovations in lodging
- Hotel organizational structure: Understanding executive leadership and operations
- Core business and operational functions in lodging: The backbone of hospitality excellence
- Career pathways in lodging
- Connecting career pathways to foundational hospitality concepts
- Looking ahead
- References
- 11 The food and beverage industry
- Introduction: The universal language of food and beverage
- Historical evolution of food and beverage
- Key food and beverage segments
- Key beverage segments
- Ownership, management, and branding in food and beverages
- Key trends in the food and beverage industry
- Core business functions in food and beverage
- Inclusive practices in food and beverage
- Food and beverage careers and professional development
- Career development and professional associations
- Looking ahead
- References
- 12 Entertainment and recreation
- Introduction
- Historical evolution of entertainment and recreation
- Key segments in entertainment and recreation
- Specialized and niche recreation segments
- Key trends in entertainment and recreation
- Core business functions in entertainment and recreation
- Careers in entertainment and recreation
- Looking ahead
- References
- 13 Intersection of the wellness and health industry with healthcare
- Introduction
- Historical evolution of health and wellness hospitality and tourism
- Segment overview: Spas, health clubs, and wellness retreats
- Hospitality in senior living communities
- Hospitality in hospitals and clinics
- Integrating wellness across hospitality and tourism
- Emerging trends and future directions
- Nuanced considerations in wellness and healthcare hospitality
- Core business functions in wellness hospitality
- Career pathways and industry associations
- Looking ahead
- References
- 14 Resilience in hospitality and tourism
- Introduction
- Historical timeline of economic challenges and industry responses
- Crisis management and recovery
- Sustainable tourism and resilience
- Building resilient businesses
- Career mobility: The hospitality and tourism subway map
- Inclusive strategies for workplace resilience
- Emerging trends in hospitality and tourism: Personalization, values, and flexibility
- Emerging trends in wellness, immersive experiences, and resilience
- References
- Index
- Copyright