Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society

Höfundur: Allen Ivey (Útgáfa: 10)
Intentional Interviewing and Counseling: Facilitating Client Development in a Multicultural Society

Kaup valmöguleikar

Introduce Ivey/Ivey/Zalaquett's microskills model with INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY, 10E. Validated by more than 600 data-based studies and years of field testing, the hallmark microskills approach in this edition enables students from any background to master step-by-step skills for successful listening and influencing as they conduct full interviews.

Students are challenged to reevaluate behaviors and perceptions and gain insights about themselves as they learn how to address individual and multicultural uniqueness, conduct interviews using different theoretical approaches and personalize their own style of interviewing and counseling. The latest content addresses telehealth and trauma counseling and examines the effects of stress and the pandemic with greater emphasis on attending behavior and empathy.

Nánar um bókina

Útgefandi
Cengage Learning US
ISBN
9798214357195
Print ISBN
9780357622797
Format
ePub
Útgáfa
10
Höfundar
Allen Ivey
Tungumál
English
Útgefið
2022-01-26
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Cover Page
  • Title Page
  • Copyright Page
  • Love Is Listening.
  • About the Authors
  • Preface
  • Acknowledgments
  • Section 1. The Foundations of Counseling and Psychotherapy
  • Chapter 1. Intentional Interviewing, Counseling, and Psychotherapy
  • Interviewing, Counseling, and Psychotherapy
  • Defining Interviewing, Counseling, and Psychotherapy
  • The Science and Art of Counseling and Therapy
  • Cultural Humility and Intentionality: The Flexible, Aware, and Skilled Counselor
  • Resilience and Self-Actualization in Social Context
  • The Microskills Hierarchy: The Listening and Action Skills of the Helping Process
  • The Microskills Teaching and Learning Framework
  • Counseling and Psychotherapy Theory and the Microskills
  • Neuroscience and Neurobiology: Implications of Cutting-Edge Science for the Future of Counseling and Psychotherapy
  • Executive Functions and Emotional Regulation
  • Brain Plasticity
  • The Brain and Stress
  • Office, Community, Phone, and Internet: Where Do We Meet Clients?
  • Smart Cellular Phone and Internet-Based Counseling
  • An Important Videorecorded Exercise
  • Client Feedback Form
  • Key Points and Practice
  • Portfolio of Competencies and Personal Reflection
  • Chapter 2. Ethics and Multicultural Competence
  • Ethics and the Counseling and Psychotherapy Process
  • Ethics and Responsibility: A Summary
  • Multicultural Humility and Social Justice Competencies
  • RESPECTFUL Interviewing and Counseling
  • Individualism and/or Community
  • Privilege as a Multicultural Counseling Issue
  • Stress and Trauma
  • The Soul Wound and Historical Trauma
  • Awareness, Knowledge, Skills, and Action for Multicultural and Social Justice Competence
  • Be Aware of Your Own Assumptions, Values, and Biases
  • Microaggressions
  • Racial Battle Fatigue
  • Skills and Action to Cope with Discrimination and Build Resilience
  • Neuroscience and Neurobiology: The Results of Trauma and Possible Treatment
  • Resilience and Positive Psychology
  • Positive Psychology and Therapeutic Lifestyle Changes: Building Client Resilience
  • Building Resilience through Strengths and Resources
  • Advocacy
  • TLCs for Stress Management, Building Mental and Physical Health, Brain Reserve, and Resilience
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 3. Listening, Attending, and Empathy
  • Attending Behavior: The Foundational Skill of Listening
  • What Are the Specific Behaviors of Listening?
  • Attending Behavior: The Skills of Listening
  • Awareness, Knowledge, and Skills of Attending Behavior and Empathy Skills
  • Cultural and Individual Variations in Microskills Usage Must Be Noted
  • Attending Skills in Action
  • Visual: Patterns of Eye Contact
  • Vocal Qualities: Tone and Speech Rate
  • Body Language: Attentive and Authentic
  • Verbals: Following the Client, Talk Time, and Topic Jumping
  • Training as Treatment: Social Skills, Psychoeducation, and Attending Behavior
  • Empathy: Awareness, Knowledge, and Skills
  • Neuroscience and Empathy
  • Attending Behavior and Empathy in Action
  • Negative Example
  • Positive Example
  • The Listening and Attending Skills in the Context of Telebehavioral Health or Telepsychology
  • Training as Treatment: Social Skills, Psychoeducation, and Attending Behavior
  • Attending and Empathy in Challenging Situations
  • Practice
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 4. Observation Skills
  • Are You a Good Observer?
  • Awareness, Knowledge, and Skills: Principles for Observation
  • Nonverbal Behavior
  • Facial Expressions
  • Body Language
  • Acculturation Issues in Nonverbal Behavior: Avoid Stereotyping
  • Verbal Behavior
  • Key Words
  • Concreteness Versus Abstraction
  • “I” Statements and “Other” Statements
  • Is This Interview About Studying or Racial Harassment?
  • Discrepancies, Mixed Messages, and Conflict
  • Examples of Conflict Internal to the Client
  • Examples of Conflict Between the Client and the External World
  • Discrepancies in Goals
  • Discrepancies Between You and the Client
  • Key Points and Practice
  • Importance of Observation
  • Nonverbal Behavior
  • Verbal Behavior
  • Discrepancies
  • Multicultural Issues
  • Mirroring
  • Concreteness Versus Abstraction
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Individual Practice
  • Group Practice and Microsupervision
  • Step 1: Divide into practice groups
  • Step 2: Select a group leader
  • Step 3: Assign roles for the first practice session
  • Step 4: Plan
  • Step 5: Conduct a six-minute practice session
  • Step 6: Review the practice session and provide feedback for fourteen minutes
  • Step 7: Rotate roles
  • Portfolio of Competencies and Personal Reflection
  • Assessing Your Level of Competence: Awareness, Knowledge, Skills, and Action
  • Personal Reflection on Observation Skills
  • Section 2. The Basic Listening Sequence
  • Chapter 5. Questions
  • Questions
  • Questioning Questions
  • Awareness, Knowledge, and Skills: Questions for Results
  • In Some Situations, Questions Are Essential: “What Else?”
  • Questions Can Help Begin the Session
  • The First Word of an Open Question May Determine Client Response
  • Open Questions Help Clients Elaborate and Enrich Their Stories
  • Questions Can Reveal Concrete Specifics from the Client’s World
  • Stress Can Move to Trauma
  • Stories of Strength to Help Build Client Resilience
  • Questions in the Interview
  • Closed Question Example
  • Open Question Example
  • Multiple Applications of Questions
  • The CACHE: Completing a Short Interview Using Only Questions
  • A Cross-Cultural Example of How Questions May Be Inappropriate
  • Other Potential Difficulties with Questions
  • Focus on Hesitant Clients and Children
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 6. Encouraging, Paraphrasing, and Summarizing
  • Encouraging, Paraphrasing, and Summarizing
  • Awareness, Knowledge, and Skills: Encouraging, Paraphrasing, and Summarizing
  • Basic Techniques and Strategies of Encouraging, Paraphrasing, and Summarizing
  • Encouraging
  • Paraphrasing
  • Summarizing
  • Listening Skills and Children
  • Multiple Applications: Additional Functions of the Skills of Encouraging, Paraphrasing, and Summarizing
  • Multicultural Issues in Encouraging, Paraphrasing, and Summarizing
  • Practice, Practice, and Practice
  • Key Points and Practice
  • Purpose of Listening Skills
  • Encouragers
  • Paraphrases
  • Summarizations
  • Active Listening, Cognition, and Executive Functioning
  • Diversity and Active Listening
  • A Word of Caution
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Individual Practice
  • Group Practice and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Assessing Your Level of Competence: Awareness, Knowledge, Skills, and Action
  • Personal Reflection on the Active Listening Skills
  • Our Thoughts About Jennifer
  • Chapter 7. Observing and Reflecting Feelings
  • Reflection of Feeling
  • Awareness and Knowledge: The Emotional Basis of Counseling and Therapy
  • Observing the Verbal and Nonverbal Language of Emotions
  • Expanding Emotional Vocabulary
  • Limbic Brain Structures Central in Affective Empathy
  • The Importance of Building Solid Positive Emotions and Expressing Them in Feelings and Action
  • Confusion, Frustration, and Mixed Feelings
  • The Skill Dimensions of Reflection of Feeling
  • Acknowledgment of Feelings
  • The Nonverbal Language of Emotion: Micro and Macro Feelings
  • Diversity and Reflection of Feeling
  • Reflecting Feelings in Action
  • Multiple Applications of Reflecting Feelings
  • Helping Clients Increase or Decrease Emotional Expressiveness
  • The Place of Positive Emotions in Reflecting Feelings and Resilience
  • Depression and Languishing: Two Areas of Emotional Concern
  • Some Limitations of Reflecting Feelings
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 8. The Five-Stage Interview
  • The Basic Listening Sequence: Foundation for Empathic Listening and Relationship -Building in Many Settings
  • Awareness and Knowledge: The Five-Stage Model for Structuring the Session
  • Decision Counseling and the Five Stages
  • Using the Five Stages of Interviewing in Decision Counseling
  • Stage 1: Empathic Relationship
  • Stage 2: Story and Strengths
  • Stage 3: Goals
  • Stage 4: Restory
  • Stage 5: Action—Generalization and Transfer of Learning
  • Multiple Applications: Integrating Microskills with Stress Management and Social Justice
  • Taking Notes in the Session
  • How to Talk About Issues Friends and Family Do Not Agree with, but You Find Important: Why Vaccines Are Important?
  • Listen to Their Questions with Empathy
  • Ask Open-Ended Questions to Explore Their Concerns
  • Ask Permission to Share Information
  • Help Them Find Their Own Reason to Get Vaccinated
  • Help Make Their Vaccination Happen
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Section 3. Transitioning from Attending and Listening to Influencing Skills
  • Chapter 9. Focusing the Counseling Session
  • Focusing: A Central Skill for Understanding Clients and Their Social Context
  • Multicultural, Social Justice, and Advocacy Focus
  • Social Justice and Advocacy Can Be as Important as Individual Counseling and They Need Not Be Separate
  • Example of Focusing in Practice
  • The Social Justice Focus
  • Awareness and Knowledge of Focusing
  • Focus on Others
  • Focus on Mutual Issues
  • Focus on the Here and Now (Immediacy)
  • Focus on the Counselor
  • Focus on Cultural/Environmental/Contextual Dimensions (CEC)
  • CEC Counselor Statements Leading to a Positive Conclusion
  • Focus on Physical Health and Therapeutic Lifestyle Issues
  • Focus on Advocacy
  • The Community Genogram: Bringing Cultural/Environmental Context into the Session
  • Developing Your Own Community Genogram
  • Identifying Personal and Multicultural Strengths
  • The Family Genogram as Related to the Community Genogram
  • Debriefing a Community Genogram
  • Focusing in Action
  • An Action Plan for Nelida
  • Multiple Applications of Focusing
  • Multicultural Issues and Focusing
  • Advocacy and Social Justice
  • Adverse Childhood Experiences (ACEs)
  • Counseling Clients Who Have Internalized Oppression
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 10. Empathic and Supportive Confrontation
  • Empathic Confrontation, Creating the New
  • An Old View of Confrontation vs. the New
  • Awareness and Knowledge: Empathic Confrontation for Results
  • The Skills of Empathic Confrontation: An Integrated Three-Step Process
  • Empathic Confrontation in the Interview
  • Step 1: Listen
  • Step 2: Summarize and Clarify Issues of Internal and External Conflict and Work Toward Resolution through Further Observation and Listening Skills
  • The Client Change Scale (CCS)
  • Cultural Identity Development and the Confrontation Process
  • Cultural Identity Development, Cultural Health, and the Nelida/Allen Counseling Sessions
  • The CCS as a System for Assessing Change Over Several Sessions
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Section 4. Interpersonal Influencing Skills for Creative Change
  • Chapter 11. Reflection of Meaning and Interpretation/Reframing
  • The Skills of Reflecting Meaning and Interpretation/Reframing
  • Reflection of Meaning and Charlis
  • Comparing Reflection of Meaning and Interpretation/Reframing
  • Awareness and Knowledge of Meaning and Interpretation/Reframe
  • Eliciting and Reflecting Client Meaning Specific Skills
  • Reflecting Client Meanings
  • Interpretation/Reframe
  • The Skills of Reflection of Meaning and Interpretation/Reframing in Action
  • Multiple Applications of Interpretation/Reframing
  • Theories of Counseling and Interpretation/Reframing
  • Additional Possibilities for Using the Skills of Eliciting and Reflection of Meaning and Interpretation/Reframing
  • Multicultural Issues and Reflection of Meaning
  • Resilience, Purpose, and Meaning
  • Discernment: Identifying Life Mission and Goals
  • Neuroscience and Ethical Decision-Making
  • Key Points and Practice
  • Practice and Feedback: Individual and Group
  • Portfolio of Competencies and Personal Reflection
  • Our Thoughts about Charlis
  • Chapter 12. Action Skills for Building Resilience and Managing Stress
  • Action Skills for Resilience and Stress Management
  • Awareness and Knowledge of Stress Management
  • Physical Exercise: Perhaps the Most Important Stress Management/Therapeutic Lifestyle Change for Client Mental and Physical Health
  • Awareness, Knowledge, and Skills of Empathic Self-Disclosure and Feedback
  • Self-Disclosure and Feedback
  • Developing an Action Plan with Alicia
  • Awareness, Knowledge, and Skills of Natural and Logical Consequences
  • Case Study Applications of Natural and Logical Consequences
  • Natural and Logical Consequences and the Cognitive/Emotional Decision Balance Sheet
  • Awareness, Knowledge, and Skills of Directives, Instruction, and Psychoeducation
  • Awareness, Knowledge, and Skills: Making Action Skills Work
  • Integrating Therapeutic Lifestyle Changes into the Session
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Section 5. Integrating Skill into Theory for Effective Practice, Personal Style, and Transcendence
  • Chapter 13. Counseling Theory and Practice
  • Microskills, Five Stages, and Theory
  • Awareness, Knowledge, and Skills of Crisis/Trauma Counseling and Therapy
  • Key Strategies for Working with Those Who Experience Crisis/Trauma
  • Implications for Your Practice
  • Crisis Counseling First Session Transcript
  • Suicide Watch: Awareness and Knowledge
  • Background That Might Lead to a Suicide Attempt
  • Risk Assessment
  • Strengths and Resources
  • Warning Signs of Impending Suicide
  • Asking Key Questions
  • Avoiding the “Why” Question
  • Other Recommended Resources
  • Awareness, Knowledge, and Skills of Cognitive Behavioral Therapy
  • Philosophy of Cognitive Behavioral Therapy
  • Key Methods of Cognitive Behavioral Therapy
  • Cognitive Behavioral Session Transcript
  • Action Plan and Homework
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Chapter 14. Skill Integration, Determining Personal Style, and Transcendence
  • Defining Skill Integration
  • Awareness and Knowledge: Review of Theories of Counseling and Psychotherapy
  • Decision Counseling
  • Person-Centered Counseling
  • Logotherapy
  • Multicultural Counseling and Therapy (MCT) and Feminist Therapy
  • Empirically Supported Relationship Factors (ESRs)
  • Your Personal Style and Future Personal Theory
  • Case Conceptualization, the Interview Checklist, Treatment Planning, and Action Planning to Prevention Relapse
  • Case Conceptualization
  • The Interview Checklist: Planning the First Session
  • Multiple Applications of Skill Integration: Referral, Treatment Planning, Case Management, and Relapse Prevention
  • Referral
  • Treatment Planning
  • Case Management
  • Relapse Prevention: Maintaining Planned Change for Long-Term, Complex Issues
  • Key Points and Practice
  • Practice and Feedback: Individual, Group, and Microsupervision
  • Portfolio of Competencies and Personal Reflection
  • Media Index
  • Section 1. The Foundations of Counseling and Psychotherapy
  • Chapter 1. Intentional Interviewing, Counseling, and Psychotherapy
  • Chapter 2. Ethics and Multicultural Competence
  • Chapter 3. Listening, Attending, and Empathy
  • Chapter 5. Questions
  • Chapter 6. Encouraging, Paraphrasing, and Summarizing
  • Chapter 7. Observing and Reflecting Feelings
  • Chapter 8. The Five-Stage Interview
  • Chapter 9. Focusing the Counseling Session
  • Chapter 10. Empathic and Supportive Confrontation
  • Chapter 11. Reflection of Meaning and Interpretation/Reframing
  • Chapter 12. Action Skills for Building Resilience and Managing Stress
  • Appendix I. The Ivey Taxonomy
  • Appendix II. Ethics
  • Appendix III. The Family Genogram
  • Appendix IV. Counseling, Neuroscience/Neurobiology, and Microskills
  • Reference