Group Dynamics for Teams

Höfundar: Daniel Levi; David A. Askay (Útgáfa: 7)
Group Dynamics for Teams

Kaup valmöguleikar

Grounded in psychology research but with a practical focus on organizational behavior issues, Group Dynamics for Teams, Seventh Edition helps readers understand and participate in teams more effectively in day-to-day work. Best-selling authors Daniel Levi and David A. Askay thoroughly examine basic group dynamics concepts, such as goals, norms, cooperation, and communication, as well as review the main challenges that teams face, such as conflict, decision making, problem solving, creativity, and valuing diversity.

Nánar um bókina

Útgefandi
SAGE Publications, Inc. (US)
ISBN
9781071927076
Print ISBN
9781071927045
Format
ePub
Útgáfa
7
Höfundar
Daniel Levi; David A. Askay
Tungumál
English
Útgefið
2025-07-23
Prent takmörkun á líftíma
10
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Cover
  • Half Title
  • Acknowledgment
  • Title Page
  • Copyright Page
  • Toc brief
  • Contents
  • New to This Edition
  • Acknowledgments
  • Introduction
  • About the Authors
  • Part I Foundations of Teamwork
  • Chapter 1 Understanding Teams
  • Why Groups and Teams Matter
  • Defining Groups
  • Defining Teams
  • Why Organizations Use Teams
  • Changing Organizational Characteristics
  • Changing Job Characteristics
  • Purposes and Types of Teams
  • How Organizations Use Teams
  • Classifying Teams
  • History of Teams and Group Dynamics
  • Foundations of Teamwork
  • Foundations of Group Dynamics
  • Summary
  • Discussion Questions 1
  • Team Leadership Challenge 1
  • Survey: Attitudes Toward Teamwork
  • Activity: Working in Teams
  • Chapter 2 Building Team Success
  • Foundations for Building Team Success
  • Inputs: The Starting Conditions of a Team
  • Team Composition
  • Task Characteristics
  • Organizational Context
  • Mediators: How Teams Work Together
  • Teamwork Processes
  • Emergent States
  • Teaming Mindset
  • Outputs: Defining Team Success
  • Task Performance
  • Developing Social Relations
  • Benefiting the Individual
  • The IMOI Model: A Framework for Team Success
  • Building Teams Success in the Workplace
  • Benefits of Teamwork
  • Problems of Teamwork
  • Overusing Teams
  • Summary
  • Discussion Questions 2
  • Team Leadership Challenge 2
  • Activity: Understanding Team Success
  • Activity Worksheet 2.1
  • Chapter 3 Navigating the Team’s Lifecycle
  • Models of Group Development
  • Tuckman’s Stages of Group Development
  • Punctuated Equilibrium Model: Cycles of Stability and Change
  • Project Development Model: Internal and External Activities
  • Group Socialization
  • Antecedent Phase
  • Anticipatory Phase
  • Encounter Phase
  • Socialization Phase
  • Exit Phase
  • Membership Stability and Change
  • Coordinating Structures: Goals, Roles, and Norms
  • Team Goals: Specificity, Difficulty, and Commitment
  • Team Roles: Balancing Task, Change, and Social Behaviors
  • Role Stress
  • Team Norms: Shaping Collective Behavior
  • Creating Effective Norms
  • Application: Jump Starting Project Teams
  • Cultivating Social Relationships
  • Creating a Team Charter
  • Summary
  • Discussion Questions 3
  • Team Leadership Challenge 3
  • Activity: Observing Team Development
  • Activity Worksheet 3.1
  • Activity: Developing a Team Charter
  • Activity Worksheet 3.2
  • Part II Dynamics of Teamwork
  • Chapter 4 Affective, Motivational, and Cognitive Emergent States
  • The Dynamic Nature of Emergent States
  • Affective Emergent States
  • Cohesion
  • How Cohesion Affects Team Performance
  • Building and Sustaining Group Cohesion
  • Psychological Safety
  • Why We Self-Censure
  • Building and Sustaining Psychological Safety
  • Motivational Emergent States
  • Team Confidence: Potency and Efficacy
  • Motivation Losses: Social Loafing and Free Riding
  • Responses to Social Loafing: Increasing or Decreasing Effort
  • Building and Sustaining Motivation and Confidence Building
  • Cognitive Emergent States
  • Shared Mental Models
  • Building and Sustaining Shared Mental Models
  • Transactive Memory
  • Building and Sustaining Transactive Memory Systems
  • Team Trust
  • Building and Sustaining Trustworthiness
  • Repairing Team Trust
  • Adapting to Changing Dynamics
  • Summary
  • Discussion Questions 4
  • Team Leadership Challenge 4
  • Activity: Tracking Team Dynamics
  • Activity Worksheet 4.1
  • Chapter 5 Cooperation and Competition
  • Cooperation and Competition
  • Drivers of Cooperation and Competition
  • Self-Interest
  • Personality Traits
  • Social Comparison
  • Cohesion
  • Intergroup Dynamics
  • Culture
  • Organizational Rewards
  • Strategies for Managing Competition and Cooperation
  • Foundations for Healthy Cooperation
  • Foundations for Healthy Competition
  • Aligning Goals
  • Design Effective Reward Systems
  • Rebuilding Trust Through Open-Minded Discussions
  • Transitioning from Competition to Cooperation
  • Summary
  • Discussion Questions 5
  • Team Leadership Challenge 5
  • Survey: Cooperative, Competitive, or Individualistic Orientation
  • Activity: Understanding Competitive Versus Cooperative Goals
  • Activity Worksheet 5.1
  • Chapter 6 Team Communication
  • Communication in Teams
  • The Communication Process
  • Content Dimension of Messages
  • Relational Dimensions of Messages
  • Effective Communication Practices
  • Visualizing Ideas
  • Closed-Loop Communication
  • Team Debriefs
  • Managing Emotions
  • Emotional Intelligence
  • Fostering a Supportive Communication Climate
  • Evaluation Versus Description
  • Control Versus Problem Orientation
  • Strategy Versus Spontaneity
  • Neutrality Versus Empathy
  • Superiority Versus Equality
  • Certainty Versus Provisionalism
  • Active Listening
  • Facilitating Team Meetings
  • Before the Meeting
  • During the Meeting
  • After the Meeting
  • Summary
  • Discussion Questions 6
  • Team Leadership Challenge 6
  • Survey: Team Emotional Intelligence
  • Activity: Observing Communication Patterns in a Team
  • Activity Worksheet 6.1
  • Part III Challenges and Growth in Teams
  • Chapter 7 Managing Conflict
  • The Nature of Conflict
  • Types of Conflict
  • Task Conflict
  • Process Conflict
  • Relational Conflict
  • Status Conflict
  • Conflict Management Styles
  • Avoidance
  • Accommodation
  • Competing
  • Compromise
  • Collaboration
  • Conflict Dynamics
  • Aligning Conflict Type With Conflict Management Styles
  • Managing Team Conflicts
  • Barriers to Productive Conflict
  • Planning the Conversation
  • Communicating During Conflict
  • Problem Framing
  • Perspective Taking and Perspective Giving
  • Conflict in Virtual and Hybrid Teams
  • Principled Negotiation
  • Summary
  • Discussion Questions 7
  • Team Leadership Challenge 7
  • Survey: Conflict Management Styles
  • Activity: Observing Conflict Management Styles
  • Activity Worksheet 7.1
  • Chapter 8 Social Influence and Power
  • Social Influence and Power
  • Social Influence in Teams
  • Conformity
  • Group Polarization
  • Minority Conversion
  • Power and Influence Tactics in Teams
  • Formal Power
  • Personal Power
  • Influence Tactics
  • Power Dynamics and Imbalance
  • The Corrupting Effect of Power
  • Unequal Power in a Team
  • Responses to Power
  • Acceptance
  • Compliance
  • Obedience
  • Resistance
  • Empowerment
  • Benefits of Empowerment
  • Barriers to Empowerment
  • Application: Communicating Assertively
  • Passive Communication
  • Aggressive Communication
  • Assertive Communication
  • Practicing Assertiveness
  • Summary
  • Discussion Questions 8
  • Team Leadership Challenge 8
  • Activity: Using Power Styles—Passive, Aggressive, and Assertive
  • Activity Worksheet 8.1
  • Chapter 9 Decision Making
  • Decision Making in Teams
  • Deciding How to Decide: Evaluating Decision-Making Approaches
  • Individual Decision Making
  • Autocratic Leader Decides
  • Designated Expert
  • Consultative Decision Making
  • Overcoming Problems of Individual Decision Making
  • Group Decision Making
  • Aggregation Without Interaction
  • Aggregation With Limited Group Interaction
  • Nominal Group Technique
  • Delphi Technique
  • Fully Interacting Teams
  • Democratic Decision Making
  • Consensus Decision Making
  • Challenges in Group Decision Making
  • Overcoming the Common Knowledge Effect
  • Preventing Rushed Decisions
  • Managing Cognitive and Emotional Biases
  • Navigating Remote Decision-Making Challenges
  • Preventing Groupthink
  • Artificial Intelligence
  • Machine Learning
  • Generative AI
  • Challenges of Artificial Intelligence
  • Summary
  • Discussion Questions 9
  • Team Leadership Challenge 9
  • Activity: Making Consensus Decisions
  • Activity Worksheet 9.1
  • Activity: Using AI to Augment Group Decision Making
  • Chapter 10 Leadership and Followership
  • Defining Leadership
  • Leadership Emergence
  • Leader Traits, Abilities, and Communication
  • Situational Factors
  • Follower Perceptions
  • Models of Effective Leadership
  • Trait Approach
  • Behavioral Approach
  • Situational Approach
  • Relational Approach
  • Charismatic Approach
  • Servant Leadership
  • Team Leadership
  • Functional Approach
  • Shared Leadership
  • Self-Managed Teams
  • Followership
  • Leader Beliefs About Followers
  • Follower Beliefs About Themselves
  • Effective Followership
  • Summary
  • Discussion Questions 10
  • Team Leadership Challenge 10
  • Survey: Leadership Styles
  • Activity: Exploring Leadership Perceptions
  • Chapter 11 Problem Solving
  • Defining and Navigating Problems
  • Descriptive Approach: How Teams Typically Solve Problems
  • Rational Problem Solving: How Teams Should Solve Problems
  • Problem Recognition
  • Problem Definition
  • Balancing Overcomplication and Oversimplification
  • Balancing Constraints
  • Balancing Perspectives
  • Problem Analysis
  • Stakeholder Analysis
  • SWOT Analysis
  • Repetitive Why Analysis
  • Process Mapping
  • Establishing Solution Criteria
  • Generating Alternatives and Selecting a Solution
  • SCAMPER
  • Six Thinking Hats
  • Avoiding False Dichotomy
  • Evaluating Ideas
  • Implementation
  • Evaluation
  • Summary
  • Discussion Questions 11
  • Team Leadership Challenge 11
  • Activity: Using Problem-Solving Techniques
  • Activity Worksheet 11.1
  • Activity Worksheet 11.2
  • Activity Worksheet 11.3
  • Chapter 12 Creativity, Innovation, and Design Thinking
  • The Process of Creativity and Innovation
  • Idea Generation
  • Idea Elaboration
  • Idea Championing
  • Idea Implementation
  • Promoting Team Creativity and Innovation
  • Team Diversity
  • Conflict and Information Integration
  • Leadership Styles
  • Work Climate for Innovation
  • Organizational Context
  • Design Thinking: A Process for Innovation
  • Building Empathy: Understand User Needs
  • Observing
  • Interviewing
  • Defining: Frame the Problem
  • Journey Mapping
  • Persona
  • Problem Statements
  • How Might We Question
  • Ideating: Generating Possible Solutions
  • Mind Mapping
  • Analogies
  • Brainstorming
  • Hybrid Brainstorming
  • Brainwriting
  • Electronic Brainstorming
  • AI-Aided Ideation
  • Idea Selection
  • Prototyping: Turning Assumptions Into Experiences
  • Prototypes for Products
  • Prototypes for Services
  • Testing: Gathering Feedback and Iterating
  • Summary
  • Discussion Questions 12
  • Team Leadership Challenge 12
  • Activity: Redesigning the Office Hours Experience Using Design Thinking
  • Chapter 13 Diversity and Inclusion
  • The Importance of Diversity
  • Difference and Diversity
  • Types of Difference
  • Types of Diversity
  • Diversity Over Time
  • Information Processing: The Promise of Cognitive Diversity
  • Social Categorization Processes
  • Social Identity and Self-Categorization
  • Cognitive Biases in Diverse Teams
  • Stereotypes, Prejudice, and Discrimination
  • Warmth and Competence: Stereotype Dimensions and Team Perceptions
  • Attribution Errors
  • Faultline Formation
  • Supporting Diversity and Inclusion
  • Diversity Training
  • Fostering Inclusion
  • Inclusive Leadership
  • Allyship
  • Superordinate Identities
  • Crosscutting Roles
  • Summary
  • Discussion Questions 13
  • Team Leadership Challenge 13
  • Survey: Work Group Inclusion
  • Activity: Exploring Cognitive Diversity and Information Elaboration Team
  • Part IV Organizational Context of Teams
  • Chapter 14 Team, Organizational, and National Culture
  • Defining Culture
  • Team Culture
  • Shaping Team Culture Through Rituals
  • The Drawbacks of Strong Team Culture
  • Organizational Culture
  • Types of Organizational Culture
  • Changing Organizational Culture
  • National Culture
  • Individualism Versus Collectivism
  • Power Distance
  • Uncertainty Avoidance
  • High versus Low Context
  • Time Orientation
  • Multinational Teamwork
  • Tensions in Multinational Teamwork
  • Tensions in Trust
  • Tensions in Collaboration
  • Tensions in Leadership
  • Tensions in Communication
  • Tensions in Decision Making
  • Tensions in Conflict Management
  • Creating Effective Multinational Teams
  • Clarifying Team Processes
  • Developing Multinational Team Culture
  • Cultural Intelligence
  • Summary
  • Discussion Questions 14
  • Team Leadership Challenge 14
  • Activity: Developing Your Team Culture
  • Activity: Evaluating Cross-Cultural Dynamics in American Factory Japan
  • Chapter 15 Virtuality and Teamwork
  • Virtuality and Virtual Teams
  • Using Collaboration Technologies
  • Characteristics of Collaboration Technologies
  • Media Richness
  • Media Synchronicity
  • Documenting Communication
  • Types of Collaboration Technologies
  • Email
  • Instant Messaging
  • Team Workspaces
  • Audio Conferencing
  • Video Conferencing
  • Project Management Platforms
  • Digital Whiteboard
  • Collaborative Documents
  • Distance
  • Geographic Distance
  • Spatial Dispersion
  • Temporal Dispersion
  • Configurational Dispersion
  • Perceived Distance
  • Managing Virtual and Hybrid Teams
  • Considering Team Size and Distribution
  • Planning and Monitoring Performance
  • Establishing Effective Technology Norms
  • Clarifying Hybrid Meeting Dynamics
  • Adapting to Cultural Diversity
  • Adapting to Language Proficiency
  • Building Trust
  • Adapting Leadership
  • Summary
  • Discussion Questions 15
  • Team Leadership Challenge 15
  • Activity: Developing Norms for Virtual Teams
  • Activity Worksheet 15.1
  • Activity: Navigating Communication Challenges in Virtual Teamwork
  • Chapter 16 Evaluating and Rewarding Team Performance
  • Performance and Performance Management
  • Planning Performance
  • Setting and Aligning Goals
  • Objectives and Key Results
  • Measuring Performance
  • Results: Measuring What Is Achieved
  • Behaviors: Measuring How Work Is Done
  • Measure Individual and Team Performance
  • Creating a Development Plan
  • Monitoring Performance
  • Key Performance Indicators: Monitoring Routine Operations
  • Giving Feedback
  • Constructive Feedback
  • Feedforward Interviews: A Strengths-Based Approach
  • Multirater Feedback
  • Collaboration Technologies and Electronic Performance Management
  • Reviewing Performance
  • Rewarding Performance
  • Rewarding Individual Performance
  • Rewarding Team Performance
  • Rewarding Organizational Performance
  • Hybrid Reward Programs
  • Summary
  • Discussion Questions 16
  • Team Leadership Challenge 16
  • Survey: Individual Versus Team Rewards
  • Activity: Evaluating and Rewarding a Project Team
  • Activity: Team Halo Effect
  • Chapter 17 Team Development Interventions
  • What Are Team Development Interventions?
  • Team Building
  • Establishing the Need for Team Building
  • Goal Setting
  • Role Clarification
  • Developing Interpersonal Relationships
  • Cohesion Building
  • Problem Solving
  • Designing Team Training Programs
  • Establishing the Need for Team Training
  • Fostering an Effective Team-Training Climate
  • Designing an Effective Team-Training Program
  • Evaluating the Training Program
  • Sustaining Trained Teamwork Behaviors
  • Specialized Types of Team Training
  • Leadership Training
  • Cross-Training and Interpositional Training
  • Crew Resource Management Training
  • TeamSTEPPS
  • Summary
  • Discussion Questions 17
  • Team Leadership Challenge 17
  • Activity: Conducting Needs Assessment
  • Activity Worksheet 17.1
  • Activity: Team Building Facilitation
  • Appendix
  • References
  • Index