Essentials of MIS, Global Edition

Höfundur: Kenneth Laudon (Útgáfa: 15)
Essentials of MIS, Global Edition

Kaup valmöguleikar

Essentials of MIS provides you with an in-depth look at how businesses today use IT and systems to achieve their goals. Current, real-world cases illustrate companies identifying and solving key business challenges using IS and technologies. The text’s hands-on approach is designed to help you develop digital business skills and prepare you for a successful career in the MIS industry. The 15th Edition features several new cases across the book and integrates new examples of today’s companies using IT applications.

Nánar um bókina

Útgefandi
Pearson International Content
ISBN
9781292450452
Print ISBN
9781292450360
Format
Page Fidelity (PDF)
Útgáfa
15
Höfundar
Kenneth Laudon
Tungumál
English
Útgefið
2023-04-26
Prent takmörkun á líftíma
100
Prent takmörkun
2
Afritunar takmörkun
2

Kaflar

  • Dynamic Study Modules
  • Integrating Business with Technology
  • Title Page
  • Copyright
  • Pearson’s Commitment to Diversity, Equity, and Inclusion
  • Brief Contents
  • Contents
  • Business Cases
  • Preface
  • About the Authors
  • Part I: Information Systems in the Digital Age
  • Chapter 1. Business Information Systems in Your Career
  • Chapter-Opening Case: Smart Shelves Reinvent the Retail Space
  • 1-1 Understand why information systems are essential for running and managing a business.
  • How Information Systems are Transforming Business
  • Key Challenges in Management Information Systems
  • Globalization Challenges and Opportunities: A Flattened World
  • Business Drivers of Information Systems
  • 1-2 Define an information system, explain how it works, and identify its people, organizational, and
  • What is An Information System?
  • It Isn’t Simply Technology: The Role of People and Organizations
  • Dimensions of Information Systems
  • Spotlight On: Technology: UPS Competes Globally with Information Technology
  • 1-3 Apply a four-step method for business problem solving to solve information system-related proble
  • The Problem-Solving Approach
  • A Model of the Problem-Solving Process
  • The Role of Critical Thinking in Problem Solving
  • The Connections among Business Objectives, Problems, and Solutions
  • 1-4 Describe the information systems skills and knowledge that are essential for business careers.
  • How Information Systems Will Affect Business Careers
  • Information Systems and Business Careers: Wrap-Up
  • How This Book Prepares You for the Future
  • Spotlight On: People: Will a Robot Steal Your Job?
  • 1-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Achieving Operational Excellence: Creating an Executive Payroll Register with Spreadsheet Software
  • Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Adyen and Fintech: Driving Change in the Financial Services Industry
  • Chapter 1 References
  • Chapter 2. Global E-business and Collaboration
  • Chapter-Opening Case: Microsoft Teams Helps Toyota Motor North America (TMNA) Do Even Better
  • 2-1 Identify the major features of a business that are important for understanding the role of infor
  • Organizing a Business: Basic Business Functions
  • Business Processes
  • Managing a Business and Firm Hierarchies
  • The Business Environment
  • The Role of Information Systems in a Business
  • 2-2 Explain how information systems serve different management groups in a business, and how systems
  • Systems for Different Management Groups
  • Spotlight On: Organizations: Carbon Lighthouse Lights Up with the Internet of Things (IoT), Big Data
  • Systems for Linking the Enterprise
  • E-business, E-commerce, and E-government
  • 2-3 Understand why systems for collaboration, social business, and knowledge management are so impor
  • What is Collaboration?
  • What is Social Business?
  • Business Benefits of Collaboration and Social Business
  • Building a Collaborative Culture and Business Processes
  • Tools and Technologies for Collaboration and Social Business
  • Spotlight On: Technology: Zoom: Quality Videoconferencing for Every Budget
  • Systems for Knowledge Management
  • 2-4 Describe the role of the information systems function in a business.
  • The Information Systems Department
  • Information Systems Services
  • 2-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Spreadsheet to Create a Town Budget
  • Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: How Much Does Technology Help Collaboration?
  • Chapter 2 References
  • Chapter 3. Achieving Competitive Advantage with Information Systems
  • Chapter-Opening Case: N26: A Bank Without Branches
  • 3-1 Demonstrate how Porter’s competitive forces model, the value chain model, synergies, core comp
  • Porter’s Competitive Forces Model
  • Information System Strategies for Dealing with Competitive Forces
  • Spotlight On: People: Customer Experience Management: A New Strategic Weapon
  • The Internet’s Impact on Competitive Advantage
  • The Business Value Chain Model
  • Synergies, Core Competencies, and Network-Based Strategies
  • Disruptive Technologies: Riding the Wave
  • 3-2 Describe how information systems help businesses compete globally.
  • The Internet and Globalization
  • Global Business and System Strategies
  • Global System Configuration
  • 3-3 Describe how information systems help businesses compete using quality and design
  • What is Quality?
  • How Information Systems Improve Quality
  • 3-4 Explain the role of business process management (BPM) in enhancing competitiveness
  • What is Business Process Management?
  • Spotlight On: Organizations: GCB Bank: A Digital Transformation
  • 3-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Database to Analyze Sales Performance
  • Improving Decision Making: Using Web Tools to Configure and Price an Automobile
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Offline, Online, and Back: The Evolution of the UK Grocery Market
  • Chapter 3 References
  • Chapter 4. Ethical and Social Issues in Information Systems
  • Chapter-Opening Case: Apps That Track: A Double-Edged Sword
  • 4-1 Identify the ethical, social, and political issues raised by information systems
  • A Model for Thinking about Ethical, Social, and Political Issues
  • Five Moral Dimensions of the Information Age
  • Key Technology Trends that Raise Ethical Issues
  • 4-2 Describe principles for conduct that can be used to guide ethical decisions
  • Basic Concepts: Responsibility, Accountability, Liability, and Due Process
  • Ethical Analysis
  • Ethical Principles
  • Professional Codes of Conduct
  • Some Real- World Ethical Dilemmas
  • 4-3 Explain how contemporary information systems technologies and the Internet pose challenges to th
  • Information Rights: Privacy and Freedom in the Internet Age
  • Property Rights: Intellectual Property
  • 4-4 Discuss the issues that contemporary information systems raise with respect to system quality, a
  • System Quality: Data Quality and System Errors
  • Accountability and Control: Software and Internet Liability Issues
  • Spotlight On: Organizations: Section 230: Should the Law That “Created” Today’s Internet Be Re
  • Quality of Life: Equity, Access, Boundaries, and Health
  • 4-5 Understand how MIS can help your career
  • The Company
  • Spotlight On: Technology: Immersed in the Metaverse: What Will It Mean for the Future?
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Achieving Operational Excellence: Creating a Simple Blog
  • Improving Decision Making: Analyzing Web Browser Privacy
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Facebook’s Many Ethical Challenges
  • Chapter 4 References
  • Part II: Information Technology Infrastructure
  • Chapter 5. IT Infrastructure: Hardware and Software
  • Chapter-Opening Case: Southeast Asia’s Grab Leverages Information Technology to Enhance Its Servic
  • 5-1 Identify the components of IT infrastructure
  • IT Infrastructure Components
  • 5-2 Describe the major computer hardware, data storage, input, and output technologies used in busin
  • Types of Computers
  • Storage, Input, and Output Technology
  • Contemporary Hardware Trends
  • Spotlight On: People: The Mobile Platform Visits Disney Theme Parks
  • Spotlight On: Technology: “Smart” Cities Become Smarter with Edge Computing
  • 5-3 Describe the major types of computer software used in business and major software trends
  • Operating System Software
  • Application Software and Desktop Productivity Tools
  • HTML and HTML5
  • Web Services
  • Software Trends
  • 5-4 Identify the principal issues in managing hardware and software technology
  • Capacity Planning and Scalability
  • Total Cost of Ownership (TCO) of Technology Assets
  • Using Technology Service Providers
  • Managing Mobile Platforms
  • Managing Software Localization for Global Business
  • 5-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Spreadsheet to Evaluate Total Cost of Ownership (TCO) for PC Desk
  • Improving Decision Making: Using Web Research to Budget for a Sales Conference
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: How Green Is the Cloud?
  • Chapter 5 References
  • Chapter 6. Foundations of Business Intelligence: Databases and Information Management
  • Chapter-Opening Case: Data Insights Send Envision Virgin Racing to the Finish Line
  • 6-1 Define a database and explain how a relational database organizes data
  • Entities and Attributes
  • Organizing Data in a Relational Database
  • Establishing Relationships
  • 6-2 Describe the principles of a database management system
  • Operations of a Relational DBMS
  • Capabilities of Database Management Systems
  • Nonrelational Databases, Cloud Databases, and Blockchain
  • Spotlight On: Technology: New Cloud Database Tools Help Vodafone Fiji Make Better Decisions
  • 6-3 Identify the principal tools and technologies for accessing information from databases to improv
  • The Challenge of Big Data
  • Business Intelligence Technology Infrastructure
  • Analytical Tools: Relationships, Patterns, Trends
  • Databases and the Web
  • 6-4 Explain why data governance and data quality assurance are essential for managing a firm’s dat
  • Ensuring Data Quality
  • 6-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Spotlight On: Organizations: Higher Data Quality Helps Vyaire Save Lives
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Achieving Operational Excellence: Building a Relational Database for Inventory Management
  • Improving Decision Making: Searching Online Databases for Overseas Business Resources
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Pursuing Sustainability with Blockchain
  • Chapter 6 References
  • Chapter 7. Telecommunications, the Internet, and Wireless Technology
  • Chapter-Opening Case: Digital Twin Helps Doosan Optimize Its Wind Farms
  • 7-1 Identify the principal components of telecommunications networks and key networking technologies
  • Networking and Communication Trends
  • What is a Computer Network?
  • Key Digital Networking Technologies
  • 7-2 Compare the different types of networks
  • Signals: Digital Versus Analog
  • Types of Networks
  • Transmission Media and Transmission Speed
  • 7-3 Explain how the Internet and Internet technology work, and how they support communication and e-
  • What is the Internet?
  • Internet Addressing and Architecture
  • Spotlight On: Technology: Can Low Earth Orbit (LEO) Satellite Internet Systems Solve the Digital Div
  • Internet Services and Communication Tools
  • Spotlight On: People: Monitoring Employees on Networks: Unethical or Good Business?
  • The Web
  • 7-4 Identify the principal technologies and standards for wireless networking, communication, and In
  • Cellular Systems
  • Wireless Computer Networks and Internet Access
  • RFID and Wireless Sensor Networks
  • 7-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
  • Achieving Operational Excellence: Using Search Engines for Business Research
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Google, Apple, and Meta Battle for Your Internet Experience
  • Chapter 7 References
  • Chapter 8. Securing Information Systems
  • Chapter-Opening Case: Ransomware Everywhere: Cyberattacks in the Asia- Pacific
  • 8-1 Explain why information systems are vulnerable to destruction, error, and abuse
  • Why Systems Are Vulnerable
  • Malicious Software (Malware)
  • Hackers and Computer Crime
  • Internal Threats: Employees
  • Software Vulnerability
  • Spotlight On: Technology: Race Against Time: The Scramble to Fix the Log4Shell Zero-Day Vulnerabilit
  • 8-2 Describe the business value of security and control
  • Legal and Regulatory Requirements for Electronic Records Management
  • Electronic Evidence and Computer Forensics
  • 8-3 Identify the components of an organizational framework for security and control
  • Information Systems Controls
  • Risk Assessment
  • Security Policy
  • Disaster Recovery Planning and Business Continuity Planning
  • The Role of Auditing
  • 8-4 Identify the most important tools and technologies for safeguarding information resources
  • Identity and Access Management and Authentication
  • Firewalls, Intrusion Detection and Prevention Systems, and Anti-Malware Software
  • Securing Wireless Networks
  • Encryption and Public Key Infrastructure
  • Securing Transactions with Blockchain
  • Ensuring System Availability
  • Achieving Digital Resiliency
  • Internet of Things, Cloud Computing, and Mobile Platform Security Issues
  • Spotlight On: Organizations: DHL: Digital Resilience Strategy
  • Ensuring Software Quality
  • 8-5 Understand how MIS can help your career.
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using Spreadsheet Software to Analyze Security Events
  • Improving Decision Making: Evaluating Security Outsourcing Services
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Solarwinds Shines a Light on Software Supply Chain Attacks
  • Chapter 8 References
  • Part III: Key System Applications for the Digital Age
  • Chapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
  • Chapter-Opening Case: Lenzing Sustainably Balances Supply and Demand
  • 9-1 Explain how enterprise systems help businesses achieve operational excellence
  • What are Enterprise Systems?
  • Enterprise Software
  • Business Value of Enterprise Systems
  • 9-2 Describe how supply chain management systems coordinate planning, production, and logistics with
  • The Supply Chain
  • Information Systems and Supply Chain Management
  • Supply Chain Management Software
  • Global Supply Chains and the Internet
  • Business Value of Supply Chain Management Systems
  • 9-3 Explain how customer relationship management systems help firms achieve customer intimacy
  • What is Customer Relationship Management?
  • Customer Relationship Management Software
  • Operational and Analytical CRM
  • Business Value of Customer Relationship Management Systems
  • Spotlight On: Organizations: MillerKnoll Uses Salesforce.com to Transform Its Business Strategy
  • 9-4 Describe the challenges that enterprise applications pose and how enterprise applications are ta
  • Enterprise Application Challenges
  • Next-Generation Enterprise Applications
  • Spotlight On: Technology: Versum’s ERP Transformation
  • 9-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using Spreadheet Software to Select Suppliers
  • Achieving Operational Excellence: Evaluating Supply Chain Management Services
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: The Coronavirus Pandemic Disrupts Supply Chains Around the World
  • Chapter 9 References
  • Chapter 10. E-commerce: Digital Markets, Digital Goods
  • Chapter-Opening Case: Chewy Blends B2C and B2B E-commerce
  • 10-1 Identify the unique features of e-commerce, digital markets, and digital goods
  • E-commerce Today: Social, Local, Mobile
  • Why E-commerce is Different
  • Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace
  • Digital Markets
  • Digital Goods
  • 10-2 Compare the principal e-commerce business and revenue models
  • Types of E-commerce
  • E-commerce Business Models
  • Spotlight On: Technology: Lemonade Disrupts the Insurance Industry with “Insurtech”
  • E-commerce Revenue Models
  • 10-3 Explain how e-commerce has transformed marketing
  • Behavioral Targeting
  • Social Network Marketing and Social E-commerce
  • Spotlight On: Organizations: Engaging “Socially” with Customers on TikTok
  • 10-4 Describe how e-commerce has affected business-to-business transactions
  • Electronic Data Interchange (EDI)
  • New Ways of B2B Buying and Selling
  • 10-5 Describe the role m-commerce has in business and the most important m-commerce applications
  • Location-Based Services and Applications
  • Mobile App Payment Systems
  • 10-6 Identify the issues that must be addressed when building an e-commerce presence
  • Develop an E-commerce Presence Map
  • Develop a Timeline: Milestones
  • 10-7 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using Spreadsheet Software to Analyze an E-commerce Business
  • Achieving Operational Excellence: Evaluating E-commerce Hosting Services
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Uber Discovers That Becoming the Uber of Everything Is Not So Easy
  • Chapter 10 References
  • Chapter 11. Improving Decision Making and Managing Artificial Intelligence
  • Chapter-Opening Case: Big Data Analytics: A New Way to Fight Wildfires
  • 11-1 Identify the different types of decisions and explain how the decision-making process works
  • Business Value of Improved Decision Making
  • Types of Decisions
  • The Decision-Making Process
  • High-Velocity Automated Decision Making
  • Quality of Decisions and Decision Making
  • 11-2 Describe how business intelligence and business analytics support decision making
  • What is Business Intelligence?
  • The Business Intelligence Environment
  • Business Intelligence and Analytics Capabilities
  • Business Intelligence Users
  • 11-3 Define artificial intelligence (AI) and explain how it differs from human intelligence
  • Evolution of AI
  • 11-4 Identify the major types of AI techniques and show how they benefit organizations
  • Expert Systems
  • Machine Learning
  • Neural Networks
  • Genetic Algorithms
  • Natural Language Processing, Computer Vision Systems, and Robotics
  • Spotlight On: Technology: What Happened to Watson Health?
  • Spotlight On: People: Do You Know Who Is Using Your Face?
  • Intelligent Agents
  • 11-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using Pivot Tables to Analyze Sales Data
  • Improving Decision Making: Using Intelligent Agents for Comparison Shopping
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Should an Algorithm Make Our Decisions?
  • Chapter 11 References
  • Part IV: Building and Managing Systems
  • Chapter 12. Making the Business Case for Information Systems and Managing Projects
  • Chapter-Opening Case: Al-Asasyah Implements a Modern ERP Solution
  • 12-1 Explain how managers should build a business case for the acquisition and development of a new
  • The Information Systems Plan
  • Portfolio Analysis and Scoring Models
  • Determining Solution Costs and Benefits
  • 12-2 Identify the core problem-solving steps for developing a new information system
  • Defining and Understanding the Problem
  • Developing Alternative Solutions
  • Evaluating and Choosing Solutions
  • Implementing the Solution
  • 12-3 Compare the alternative methods for building information systems
  • Traditional Systems Development Life Cycle
  • Prototyping
  • End-User Development
  • Application Software Packages, Software Services, and Outsourcing
  • Mobile Application Development: Designing for a Multiscreen World
  • Rapid Application Development for E-business
  • Spotlight On: Technology: McAfee Turns to Automated Software Testing
  • 12-4 Describe how information systems projects should be managed
  • Project Management Objectives
  • Managing Project Risk and System-Related Change
  • 12-5 Understand how MIS can help your career
  • The Company
  • Position Description
  • Job Requirements
  • Spotlight On: Organizations: Sauder Woodworking Gets ERP Implementation Right
  • Interview Questions
  • Author Tips
  • Review Summary
  • Key Terms
  • Review Questions
  • Discussion Questions
  • Hands-On MIS Projects
  • Management Decision Problem
  • Improving Decision Making: Using a Database to Clarify Business Strategy
  • Achieving Operational Excellence: Analyzing Website Design and Information Requirements
  • Collaboration and Teamwork Project
  • Business Problem-Solving Case: Can Blockchain Digitize the Global Supply Chain?
  • Chapter 12 References
  • Glossary
  • Index