Employee Training and Development ISE

Name: Employee Training and Development ISE
Price: 5050 ISK
Availability: InStock
Author: Raymond Noe
ISBN: 9781266449086

Höfundur: Raymond Noe (Útgáfa: 10)

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Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not. Training and development also help a company develop the human capital needed to meet competitive challenges. Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills directly impacting their job performance, satisfaction, and career advancement.

Employee Training & Development covers and addresses the changes in training and development from an employer and employee perspective - adding value to the employer and employee. Based on the author's extensive experience in teaching training and development courses to both graduate and undergraduate students, this text retains the lively writing style, inspiring examples, and emphasis on new technology and strategic training.

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Útgefandi: McGraw-Hill Higher Education (International)

ISBN: 9781266449086

Print ISBN: 9781264944545

Format: ePub

Útgáfa: 10

Höfundar: Raymond Noe

Tungumál: English

Útgefið: 2026-01-20

Prent takmörkun á líftíma: 100

Prent takmörkun: 2

Afritunar takmörkun: 2

Flokkar: Viðskiptafræði

Efnisflokkar: Viðskipti og hagfræði › Starfsþjálfun

Kaflar

Table of Contents and Preface
Cover Page
Title Page
Copyright Page
Dedication
Preface
DISTINCTIVE FEATURES
FEATURES DESIGNED TO AID LEARNING
WHAT’S NEW IN THE 2026 RELEASE
INSTRUCTOR AND STUDENT RESOURCES
Connect marketing
Acknowledgements
About the Author
Brief Contents
Contents
Chapter 1: Introduction to Employee Training and Development
Introduction
Part One: Introduction
Chapter 1 Introduction
Improved Training Leads to Business Success
Introduction
Training and Development: Key Components of Learning
Designing Effective Training
Overcoming the Flaws of the ISD Model
The Forces Influencing Working and Learning
Economic Cycles
Globalization
Increased Value Placed on Intangible Assets and Human Capital
Focus on Link to Business Strategy
Changing Demographics and Composition of the Workforce
Talent Management
Customer Service and Quality Emphasis
New Technology
High-Performance Work Systems
Snapshot of Training Practices
Training Facts and Figures
Training Investment Leaders
Roles, Capabilities, Positions, and Salaries of Training Professionals
Who Provides Training?
Who Is in Charge of Training?
Preparing to Work in Training
Key Terms
Discussion Questions
Application Assignments
Case
Serving Others at Dollar General
Endnotes
Chapter 2: Strategic Training
Chapter 2 Introduction
Training Is Essential At Paychex
Introduction
The Evolution of Training: From an Event to Learning
Learning as a Strategic Focus
The Learning Organization
Implications of Learning for Human Capital Development
The Strategic Training and Development Process
Business Strategy Formulation and Identification
Identify Strategic Training and Development Initiatives That Support the Strategy
Provide Training and Development Activities Linked to Strategic Training and Development Initiatives
Identify and Collect Metrics to Show Training Success
Examples of the Strategic Training and Development Process
Organizational Characteristics That Influence Training
Company Size
Roles of Employees and Managers
Top Management Support
Integration of Business Units
Global Presence
Business Conditions
Other HRM Practices
Extent of Unionization
Training Needs in Different Strategies
Models of Organizing the Training Department
The Corporate University (Corporate Training Universities)
Creating a Corporate University
Business-Embedded Learning Function
Learning, Training, and Development from a Change Model Perspective
Marketing Training and Creating a Brand
Outsourcing Training
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Learning at Peach State Truck Centers
Endnotes
Case 1: Learning in Practice
“Alexa, Tell Me About Learning at Amazon.com, Inc.”
Chapter 3: Needs Assessment
Part Two: Introduction
Chapter 3 Introduction
Needs Assessment at Choice Hotels International
Introduction
Why Is Needs Assessment Necessary?
Who Should Participate In Needs Assessment?
Methods Used In Needs Assessment
The Needs Assessment Process
Organizational Analysis
Person Analysis
The Process for Person Analysis
Task Analysis
Competency Models
Scope of Needs Assessment
Needs Assessment in Practice
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Identifying Training Needs at Western & Southern Financial Group
Endnotes
Chapter 4: Learning and Transfer of Training
Chapter 4 Introduction
KPMG’s Lakehouse Is for Learning Not Swimming
Introduction
What Is Learning? What Is Learned?
Learning Theories
Reinforcement Theory
Social Learning Theory
Goal Theories
Need Theories
Expectancy Theory
Adult Learning Theory
Information Processing Theory
Transfer of Training Theory
Theory of Identical Elements
Stimulus Generalization Approach
Cognitive Theory of Transfer
The Learning Process
Mental and Physical Processes
Learning Cycles and Styles
Implications of the Learning Process and Transfer of Training for Instruction
Instructional Emphasis for Learning Outcomes
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Training at HD Supply
Endnotes
Chapter 5: Program Design
Chapter 5 Introduction
Serving Others Through Training at Dollar General
Introduction
Considerations in Designing Effective Programs
Selecting and Preparing the Training Site
Choosing Trainers
How Trainers Can Make the Training Site and Instruction Conducive to Learning
Curriculum, Course, and Lesson Design
Curriculum Road Map
Converting In-Person to Online Learning
Program Design Implications for Transfer of Training
Determine Focus: Near versus Far Transfer
Encourage Self-Management
Encourage Manager Support for Training
Peer Support
Opportunity to Use Learned Capabilities
Technological Support
Content Curation: Keeping Training Content Up-to-Date, Organized, and Accessible
How to Choose a Vendor or Consultant for Training Services
Using Knowledge Management for Learning and Transfer of Training
Keys for Effective Knowledge Management
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Designing Effective Sales Training at JLL
Endnotes
Chapter 6: Training Evaluation
Chapter 6 Introduction
Evaluating Sales Training at Verizon
Introduction
Reasons for Evaluating Training
Formative Evaluation
Summative Evaluation
Overview of the Evaluation Process
Outcomes Used in the Evaluation of Training Programs
Reaction Outcomes
Learning or Cognitive Outcomes
Behavior and Skill-Based Outcomes
Affective Outcomes
Results
Return on Investment
Determining Whether Outcomes Are Appropriate
Relevance
Reliability
Discrimination
Practicality
Evaluation Practices
Which Training Outcomes Should Be Collected?
Evaluation Designs
Threats to Validity: Alternative Explanations for Evaluation Results
Types of Evaluation Designs
Considerations in Choosing an Evaluation Design
Determining Return on Investment
Determining Costs
Determining Benefits
Example of a Cost-Benefit Analysis
Other Methods for Cost-Benefit Analysis
Practical Considerations in Determining ROI
Success Cases and Return on Expectations
Measuring Human Capital and Training Activity
Big Data and Workforce Analytics
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Associates at USAble Life
Endnotes
Case 2: Learning in Practice
Reimagining Training at Boeing
Chapter 7: Traditional Training Methods
Part Three: Introduction
Chapter 7 Introduction
At Southwest Airlines Ice is Good in Your Drink But Bad for On-Time Flights
Introduction
Presentation Methods
Lecture
Audiovisual Techniques
Hands-On Methods
On-the-Job Training
Apprenticeship
Simulations
Case Studies
The Use of AI in Case Studies
Business Games
Role Plays
Behavior Modeling
Group Building Methods
Adventure Learning
Team Training
Action Learning
Choosing a Training Method
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Delivering Service Excellence at First Horizon
Endnotes
Chapter 8: Technology-Based Training Methods
Chapter 8 Introduction
Using Technology Makes Upskilling and Reskilling Easier At Larsen & Toubro
Introduction
Technology’s Influence on Training and Learning
Technology Facilitates Collaboration
Technology Creates a Dynamic Learning Environment
Technology Gives Learners Control
Computer-Based Training, Online Learning, Web-Based Training, E-Learning
Potential Features of Online Learning
Advantages of Online Learning
Effectiveness of Online Learning
Developing Effective Online Learning
Needs Assessment
Creating a Positive Online Learning Experience
Learner Control
Provide Time and Space for Online Learning
Technology for Collaboration and Linking
Massive Open Online Courses
Social Media: Wikis, Blogs, Microblogs, and Social Networks
Blended Learning
Simulations and Games
Augmented Reality
Mobile Technology and Learning
Adaptive Training
Distance Learning
Artificial Intelligence
Limitations of AI
Learning Management Systems &; Learning Experience Platforms: Systems for Training Delivery, Support, and Administration
Choosing New Technology Training Methods
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Communications Training at Wellstar Health Systems
Endnotes
Chapter 9: Employee Development and Career Management
Chapter 9 Introduction
Employees, Managers, and the Company Drive Development at SPS Commerce
Introduction
The Relationship Among Development, Training, and Careers
Development and Training
Development and Careers
Development Planning Systems
Self-assessment
Reality Check
Goal Setting
Action Planning
Examples of Career Development Systems
Approaches to Employee Development
Formal Education
Assessment
Job Experiences
Interpersonal Relationships
Special Topics in Employee Development: Succession Planning, Developing Dysfunctional Managers, and Onboarding
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Developing Leaders to Aid the Fight against Cancer at the University of Texas MD Anderson Cancer Center
Endnotes
Case 3: Learning in Practice
Talent Development Is Part of the Flavor Profile of McCormick & Company
Chapter 10: Social Responsibility: Legal Issues, Managing Inclusion & Belongingness, and Career Challenges
Part Four: Introduction
Chapter 10 Introduction
Career Lattice Provides More Growth Opportunities at Avalere Health
Introduction
Training Partnerships
Joint Union-Management Programs
Legal Issues and Managing a Diverse Workforce at Home and Abroad
Legal Issues
Managing Inclusion & Belongingness
Melting the Glass Ceiling
Cross-Cultural Preparation
Steps in Cross-Cultural Preparation
Career Challenges Facing the Workforce
Work–Life Balance
Career Paths and Dual Career Paths
Dual Career Path
Career Recycling
Job Hopping & Boomerang Employees
Coping with Career Breaks
Coping with Job Loss
Meeting the Needs of Older Workers
Preretirement Socialization
Retirement
Early Retirement Programs
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Healthy Careers at the University of Pittsburgh Medical Center
Endnotes
Chapter 11: The Future of Training and Development
Chapter 11 Introduction
Micron Technology Builds Partnerships to Fill Skills Gap
Introduction
Automation at Work
Greater Need for Digital Literacy and Closing the Skills Gap
Increased Use of New Technologies for Training Delivery and Instruction
Breakthroughs in Neuroscience About Learning
Faster Training Design Using Key Stakeholders
Increased Use of Just-In-Time Learning and Performance Support
Increased Emphasis on Using Big Data to Show Learning Helps the Business
Implications of Future Trends for Trainers’ Skills and Competencies
Summary
Key Terms
Discussion Questions
Application Assignments
Case
Investing in Automation at Tyson Foods
Endnotes
Case 4: Learning in Practice
Cisco Systems
Glossary
Glossary
Name Index
Name Index
A
B
C
D
E
F
G
H
I
J
K
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M
N
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W
Y
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Company Index
Company Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
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P
Q
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S
T
U
V
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X
Y
Z
Subject Index
Subject Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
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Accessibility Content: Extended Description for Images
Figure 1.1 Extended Description (Chapter 1)
Figure 1.2 Extended Description (Chapter 2)
Figure 1.3 Extended Description (Chapter 1)
Figure 1.4 Extended Description (Chapter 1)
Figure 2.1 Extended Description (Chapter 2)
Figure 2.2 Extended Description (Chapter 2)
Figure 2.3 Extended Description (Chapter 2)
Figure 2.4 Extended Description (Chapter 2)
Figure 2.5 Extended Description (Chapter 2)
Figure 3.1 Extended Description (Chapter 3)
Figure 3.2 Extended Description (Chapter 3)
Figure 3.3 Extended Description (Chapter 3)
Figure 3.4 Extended Description (Chapter 3)
Figure 3.5 Extended Description (Chapter 3)
Figure 4.1 Extended Description (Chapter 4)
Figure 4.2 Extended Description (Chapter 4)
Figure 4.3 Extended Description (Chapter 4)
Figure 4.4 Extended Description (Chapter 4)
Figure 5.1 Extended Description (Chapter 5)
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Figure 5.5 Extended Description (Chapter 5)
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Figure 11.1 Extended Description (Chapter 11)