Communicating at Work ISE

Name: Communicating at Work ISE
Price: 5100 ISK
Availability: InStock
Author: Ronald Adler; Michelle M Maresh-Fuehrer
ISBN: 9781264427055

Höfundar: Ronald Adler; Michelle M Maresh-Fuehrer (Útgáfa: 14)

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In today's fast-paced and often overwhelming professional landscape, Communicating at Work reminds students that practical communication skills and competencies are essential to finding success in the business world. This well-respected title provides real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, use AI responsibly, develop effective career portfolios, and enhance their business writing and speaking skills.

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Útgefandi: McGraw-Hill Higher Education (International)

ISBN: 9781264427055

Print ISBN: 9781264853021

Format: ePub

Útgáfa: 14

Höfundar: Ronald Adler; Michelle M Maresh-Fuehrer

Tungumál: English

Útgefið: 2026-01-20

Prent takmörkun á líftíma: 100

Prent takmörkun: 2

Afritunar takmörkun: 2

Flokkar: Tungumál og málvísindi

Efnisflokkar: Málvísindi › Ræðulist

Kaflar

Table of Contents and Preface
Cover Page
Title Page
Copyright Information
About the Authors
Preface
Connect for Business Communication
More Ways to Access This Product
About Communicating at Work, Fourteenth Edition
Acknowledgments
Brief Contents
Contents
part one Basics of Business and Professional Communication Strategic Case: Sundown Bakery Page 1
part two Personal Skills Strategic Case: Omnicom Marketing Page 67
part three Working in Groups Strategic Case: Museum of Springfield Page 215
part four Making Effective Presentations Strategic Case: Fresh Air Sports Page 279
Chapter One: Communicating at Work
Part One Introduction
chapter 1
chapter 2
Chapter One Introduction
Communication and Career Success
The Nature of Communication
Communication Principles
Basics of the Communication Model
Communication Channels
Communicating in and beyond Organizations
Formal Communication Networks
Informal Communication Networks
Personal Networking
Ethical Dimensions of Communication
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Two: Communication, Culture, and Work
Chapter Two Introduction
The Nature of Culture
Communication in a Globalized World
Generational Differences
Regional Differences
Disabilities
Military Veterans
Social Constructs
Cultural Differences in International Business
Customs and Behavior
Fundamental Dimensions of Cultural Diversity
Diversity and Ethical Issues
Legal Protections
Responses to Ethical Challenges
Inclusive Communication
Become Culturally Literate
Develop Constructive Attitudes
Adapt Your Behavior
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Three: Listening
Part Two Introduction
chapter 3
chapter 4
chapter 5
chapter 6
Chapter Three Introduction
Listening at Work
The Importance of Listening
Assumptions about Listening
Barriers to Effective Listening
Environmental Barriers
Physiological Barriers
Psychological Barriers
Listening Styles
Relational Listening
Analytical Listening
Task-Oriented Listening
Critical Listening
Listening More Effectively
Listening to Understand
Listening to Evaluate
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Four: Verbal and Nonverbal Messages
Chapter Four Introduction
Verbal Messages
Clarity and Ambiguity
Inflammatory Language
Language and Identity Management
Feminine and Masculine Language Use
Nonverbal Communication
Characteristics of Nonverbal Communication
Types of Nonverbal Communication
Improvements in Nonverbal Effectiveness
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Five: Interpersonal Skills and Success
Chapter Five Introduction
Interpersonal Skills and Success
Building Positive Relationships
Affirming Dignity
Enhancing Organizational Climate
Sharing Feedback
Giving Praise
Raising Difficult Issues
Offering and Responding to Criticism
Dealing with Difficult People and Situations
Incivility
Workplace Bullying
Sexual Harassment
Problematic Communication
Managing Conflict
Causes of Conflict
Approaches to Conflict
Handling Conflicts Constructively
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Six: Principles of Interviewing
Chapter Six Introduction
Types of Interviews
The Information-Gathering Interview
The Career Research Interview
The Employment Interview
The Performance Appraisal Interview
Interviewing Strategies
Planning the Interview
Conducting the Interview
The Ethics and Legalities of Interviewing
Obligations of the Interviewer
Obligations of the Respondent
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Seven: Leading and Working in Teams
Part Three Introduction
chapter 7
chapter 8
Chapter Seven Introduction
The Nature of Teams
Characteristics of Workgroups
What Makes a Group a Team?
Virtual Teams
Leadership and Influence in Teams
Perspectives on Leadership
Leader–Member Exchange
Emergent Leadership
Power and Influence of Members
Effective Communication in Teams
Fill Functional Roles
Recognize Both Team and Personal Goals
Promote Desirable Norms
Promote an Optimal Level of Cohesiveness
Avoid Excessive Conformity
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Eight: Effective Meetings
Chapter Eight Introduction
Types of Meetings
Information-Sharing Meetings
Problem-Solving and Decision-Making Meetings
Ritual Activities
Virtual Meetings
Conference Calls
Web Conferences
Video Conferences
Collaborative Technologies
Planning a Meeting
When to Hold a Meeting
Setting an Agenda
Pre-Meeting Work
Conducting the Meeting
Setting the Tone
Conducting Business
Concluding the Meeting
Following Up on the Meeting
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Nine: Types of Business Presentations and their Audiences
Part Four Introduction
chapter 9
chapter 10
chapter 11
chapter 12
Chapter Nine Introduction
Common Business Presentations
Presentations to Inform and Instruct
Presentations to Persuade
Presentations for Special Occasions
Common Audiences for Business Presentations
Internal Audiences
External Audiences
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Ten: Developing and Organizing the Presentation
Chapter Ten Introduction
Analyzing the Situation
Analyzing the Occasion
Analyzing the Audience
Analyzing Yourself as the Speaker
Analyzing Your Group
Setting Specific Goals and Developing a Thesis
Setting Specific Goals
Developing a Thesis
Organizing the Body
Brainstorming and Research
Identifying Main Points and Subpoints
Following Rules for Main Points
Choosing the Best Organizational Pattern
Developing Introductions, Conclusions, and Transitions
Functions of Introductions
Types of Opening Statements
Functions of Conclusions
Types of Closing Statements
Functions of Transitions
Characteristics of Effective Transitions
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Eleven: Supporting the Presentation
Chapter Eleven Introduction
Functions of Supporting Material
Clarity
Interest
Proof
Verbal Support
Definitions
Examples
Stories
Statistics
Comparisons
Quotations
Persuasive Support
Maximize Your Credibility
Use Logical Reasoning
Use Psychological Appeals
Visual Support
Types of Visual Support
Display Media
Guidelines for Using Presentation Aids
Using Support Ethically
Cite Your Sources
Strive to Be Inclusive
Use Sources Responsibly
MASTER the chapter
review points
Key Terms
Activities
References
Chapter Twelve: Effective Delivery
Chapter Twelve Introduction
Choosing a Delivery Style
Manuscript Presentations
Memorized Presentations
Extemporaneous Presentations
Impromptu Presentations
Building Your Confidence
Accept a Moderate Amount of Nervousness
Focus on the Positive
Draw from Negative Experiences
Seek Opportunities to Speak
Rehearse Your Presentation
Assess Your Delivery with Technology
Implementing Guidelines for Delivery
Visual Elements
Verbal Elements
Vocal Elements
Managing Questions and Feedback
When to Answer Questions
How to Manage Questions
How to Seek Feedback
MASTER the chapter
review points
Key Terms
Activities
References
Appendix I: Employment-Seeking Materials
Appendix I
Cover Letters
Résumés
Career Portfolios
Follow-Up Letters
References
Appendix II: Business Writing
Appendix II
Guidelines for Effective Messages
Routine Business Messages
Business Reports
References
Appendix III: Problem-Solving Communication
Appendix III
Stages of Group Problem Solving
Systematic Problem Solving
References
Appendix IV: Sample Presentations
Appendix IV
To Inform and Instruct
To Persuade
To Celebrate
Appendix V: Crisis Communication
Appendix V
Prevention
Response
Evaluation
References
Glossary
Glossary
A
B
C
D
E
F
G
H
I
J
L
M
N
O
P
Q
R
S
V
W
Y
Index
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Accessibility Content: Extended Descriptions for Images
Figure 1.1 Extended Description (Chapter 1)
Figure 1.2 Extended Description (Chapter 1)
Figure 1.3 Extended Description (Chapter 1)
Figure 2.1 Extended Description (Chapter 2)
Figure 2.3 Extended Description (Chapter 2)
Figure 3.1 Extended Description (Chapter 3)
Figure 6.1 Extended Description (Chapter 6)
Figure 6.2 Extended Description (Chapter 6)
Figure 6.3 Extended Description (Chapter 6)
Figure 6.4 Extended Description (Chapter 6)
Figure 7.1 Extended Description (Chapter 7)
Figure 8.1 Extended Description (Chapter 8)
Figure 8.2 Extended Description (Chapter 8)
Figure 8.3 Extended Description (Chapter 8)
Figure 10.1 Extended Description (Chapter 10)
Figure 10.2 Extended Description (Chapter 10)
Figure 10.3 Extended Description (Chapter 10)
Figure 10.4 Extended Description (Chapter 10)
Figure 11.1 Extended Description (Chapter 11)
Figure 11.2 Extended Description (Chapter 11)
Figure 11.3 Extended Description (Chapter 11)
Figure 11.5 Extended Description (Chapter 11)
Figure 11.6 Extended Description (Chapter 11)
Figure 11.7 Extended Description (Chapter 11)
Figure 11.8 Extended Description (Chapter 11)
Figure 11.9 Extended Description (Chapter 11)
Figure 11.10 Extended Description (Chapter 11)
Figure 11.11 Extended Description (Chapter 11)
Figure 11.12 Extended Description (Chapter 11)
Figure A1.1 Extended Description (Appendix I)
Figure A1.2 Extended Description (Appendix I)
Figure A1.3 Extended Description (Appendix I)
Figure A1.4 Extended Description (Appendix I)
Figure A2.1 Extended Description (Appendix II)
Figure A2.2 Extended Description (Appendix II)
Figure A2.3 Extended Description (Appendix II)
Figure A2.4 Extended Description (Appendix II)
Figure A3.1 Extended Description (Appendix III)
Figure A4.1 Extended Description (Appendix IV)
Exhibit 1 Extended Description (Appendix IV)
Exhibit 3 Extended Description (Appendix IV)
Exhibit 4 Extended Description (Appendix IV)
Exhibit A Extended Description (Appendix IV)
Exhibit C Extended Description (Appendix IV)
Exhibit D Extended Description (Appendix IV)
Exhibit E Extended Description (Appendix IV)