Clinical Laboratory Management

Höfundar: Lynne Shore Garcia, Timothy C. Allen, Vickie S. Baselski, Deirdre L. Church, Donald S. Karcher (Útgáfa: 3)
Clinical Laboratory Management

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Clinical Laboratory Management Apply the principles of management in a clinical setting with this vital guide Clinical Laboratory Management, Third Edition, edited by an esteemed team of professionals under the guidance of editor-in-chief Lynne S. Garcia, is a comprehensive and essential reference for managing the complexities of the modern clinical laboratory. This newly updated and reorganized edition addresses the fast-changing landscape of laboratory management, presenting both foundational insights and innovative strategies.

Topics covered include: an introduction to the basics of clinical laboratory management, the regulatory landscape, and evolving practices in the modern healthcare environment the essence of managerial leadership, with insights into employee needs and motivation, effective communication, and personnel management, including the lack of qualified position applicants, burnout, and more financial management, budgeting, and strategic planning, including outreach up-to-date resources for laboratory coding, reimbursement, and compliance, reflecting current requirements, standards, and challenges benchmarking methods to define and measure success the importance of test utilization and clinical relevance future trends in pathology and laboratory science, including developments in test systems, human resources and workforce development, and future directions in laboratory instrumentation and information technology an entirely new section devoted to pandemic planning, collaboration, and response, lessons learned from COVID-19, and a look towards the future of laboratory preparedness This indispensable edition of Clinical Laboratory Management not only meets the needs of today’s clinical laboratories but anticipates the future, making it a must-have resource for laboratory professionals, managers, and students.

Nánar um bókina

Útgefandi
Wiley Global Research (STMS)
ISBN
9781683673934
Print ISBN
9781683673910
Format
ePub
Útgáfa
3
Höfundar
Lynne Shore Garcia, Timothy C. Allen, Vickie S. Baselski, Deirdre L. Church, Donald S. Karcher
Tungumál
English
Útgefið
2024-03-25
Prent takmörkun á líftíma
100
Prent takmörkun
10
Afritunar takmörkun
2

Kaflar

  • Cover
  • Table of Contents
  • Title Page
  • Copyright Page
  • Contributors
  • Preface
  • Acknowledgments
  • I: Basic Concepts and the Current Healthcare Environment
  • 1 Clinical Laboratory Management: Basic Principles and Practices
  • Management, Leadership, and Administration
  • A Brief History of Management Concepts
  • Decision Making and Problem Solving
  • Management Functions
  • The Evolving Models of Clinical Laboratories
  • The Basics of Financial Management
  • A Brief History of Clinical Laboratory Finances
  • Management Ethics
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • APPENDIX 1.1 Laboratory Strategic Plan
  • APPENDIX 1.2 Laboratory Organizational Chart
  • 2 Regulatory Issues in Laboratory Medicine
  • Brief History of Regulation of the Clinical Laboratory
  • Overview of the Current Clinical Laboratory Regulatory Environment
  • CLIA and the Regulation of Quality
  • Accreditation and Licensure
  • FDA Regulation of In Vitro Diagnostic Tests
  • Regulations Affecting Transfusion Medicine
  • Clinical Laboratory Workplace Safety
  • Overview of Laboratory Reimbursement Regulation
  • Patient Privacy: HIPAA and Related Regulations
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 3 The Changing Practice of Medicine
  • Staffing Shortages
  • Consolidation of Hospital Systems, Hospitals, and Physician Practices
  • Health Disparities
  • The Impact of Technology
  • Stewardship of Limited Resources
  • Medicolegal Issues
  • Climate of Medical Training
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 4 The Changing Healthcare Environment
  • Changing Provider Payment Models
  • Impact of Healthcare Reform
  • Payment Reform and Provider Reimbursement Strategies
  • The Changing Legal Environment
  • Technological Advances
  • Direct Consumer Access
  • Consolidation in the Healthcare Industry
  • STRATEGIES FOR FUTURE SUCCESS
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • II: Managerial Leadership
  • 5 The Foundations of Leadership
  • Distinguishing Management from Leadership
  • The First Foundational Factor Is Integrity
  • The Second Foundational Factor Is Authenticity
  • The Third Foundational Factor Is Commitment to Something Bigger than Yourself
  • SUMMARY
  • KEY POINTS
  • ACKNOWLEDGMENTS
  • REFERENCES
  • APPENDIX 5.1 Resources
  • APPENDIX 5.2 Further Information
  • 6 Employee Needs
  • Definitions and Background
  • Special Challenges from the Pandemic
  • Strategies for Assessing and Reducing Burnout
  • Additional Trends and Needs of Laboratory Employees
  • The Role of Generational Differences
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 7 Motivating through Intelligent Leadership
  • What Is Motivation?
  • Leadership as a Conduit of Motivation
  • Knowledge of Self
  • Knowing What Others See in You
  • Knowing the Emotions of Leading
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 8 Effective Communication
  • Channels of Communication
  • Types of Communication
  • Barriers to Effective Communication
  • The Importance of Listening
  • Elements of Effective Face‐to‐Face Communication
  • Leadership Essentials for Improving Communication
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • 9 Effective Meetings
  • Things To Do before a Meeting
  • Things To Do during a Meeting
  • Things To Do after a Meeting
  • Calculating the Cost of a Meeting
  • Recurrent Meetings
  • How To Be an Effective Participant in a Meeting
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 10 Conflict Management
  • Conflict Is Natural and Inevitable
  • Origins of Conflict
  • Conflict Resolution Styles
  • Conflict Management
  • Equity, Diversity, and Inclusion Considerations
  • When Conflict Resolution Fails
  • What the Organization Can Do
  • SUMMARY
  • KEY POINTS
  • REFERENCES
  • 11 Leading People Through Change in Pathology and Laboratory Medicine
  • The Case for Change Management
  • Models of Change Management
  • Supporting Laboratory Staff Through Change
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 11.1 Case Study
  • III: Personnel Management
  • 12 Employee Selection
  • Diversity, Equity, and Inclusion (DEI) in the Workplace
  • Criteria‐Based Job Descriptions (CBJD)
  • Search Process
  • Interview Process
  • Hiring Process
  • Separation from Service
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 13 Performance Appraisals and Competency Assessment
  • Performance Appraisals
  • Competency Assessment
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 13.1 Web-Based Software Products and Websites
  • 14 Staffing and Scheduling
  • Laboratory Personnel: Current Dynamics Affecting Staffing
  • Personnel Requirements
  • Laboratory Staffing
  • Staff Scheduling
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 14.1 Further Information
  • 15 Teams, Team Process, and Team Building
  • Definition of a Team
  • Guidelines for Choosing Whether To Have Teams
  • Group Process and Teams
  • Selecting Team Members
  • Leading Teams
  • Goal Setting, Performance, and Rewards
  • Virtual Teams and Remote Work
  • Global Teams (a Special Case of Virtual Teams)
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 15.1 Representative Websites
  • 16 Labor Relations
  • Labor Law
  • National Labor Relations Board (NLRB)
  • Union Structure
  • Unionization Process
  • Organizing Campaign
  • Collective Bargaining
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 16.1 Helpful Websites Related to Unions and Collective Bargaining
  • APPENDIX 16.2 Do’s and Don’ts for Management Regarding Union Activity
  • 17 Workplace Drug Testing and the Clinical Laboratory
  • Regulated and Nonregulated Testing
  • Whom To Test
  • Urine Drug Testing Protocol
  • Alternative Specimen Types
  • Managing Clinical and Forensic Drug Testing
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • APPENDIX 17.1 Websites
  • IV: Requirements for Effective Laboratory Management
  • 18 Quality Management
  • Quality Management of Preanalytical Processes
  • Quality Management of Analytical Processes
  • Quality Management of Postanalytical Processes
  • Turnaround Time
  • Corrected and Incomplete Reports
  • Document Control
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • APPENDIX 18.1 Regulations, Guidelines, and Information with Application to a Clinical Laboratory
  • APPENDIX 18.2 CAP Laboratory Inspection Checklist Associated with Quality Management
  • 19 International Organization for Standardization
  • ISO Background
  • ISO 9001
  • ISO 15189
  • SUMMARY
  • KEY POINTS
  • REFERENCES
  • 20 Effective Communication in Laboratory Management
  • Delivering the Message
  • Communicating to Diverse Audiences
  • Means and Mechanics of Effective Communication
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • 21 Laboratory Information Systems
  • A Primer on Computers
  • Healthcare Information Systems
  • Laboratory Information System Fundamentals
  • Specialty Considerations
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 22 Management of Point‐of‐Care Testing
  • Organizational Management of POCT
  • Operational Management of POCT
  • Technological Management of POCT
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 23 Principles of Preanalytic and Postanalytic Test Management
  • Preanalytic Activities
  • Postanalytic Activities
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 24 Selection and Implementation of New Equipment and Procedures
  • Defining the Laboratory’s Requirements
  • Technical/Performance Considerations
  • Physical and Technology Requirements
  • Human Resources
  • Financial
  • Prioritization of Requirements
  • Confidentiality and Conflict of Interest
  • Information Review
  • Implementation and Product Placement
  • Verification and Validation
  • Personnel Competency Assessment and Training
  • Proficiency Testing
  • SUMMARY
  • KEY POINTS
  • REFERENCES
  • 25 Laboratory Safety
  • Safety Management Plan and Responsibilities
  • Laboratory Hazards
  • Standard Precautions
  • Hazard Prevention and Containment
  • Sterilization and Decontamination
  • Spill Management
  • Fire Safety
  • Disaster Preparedness
  • Waste Management
  • Packaging and Shipping Infectious Substances
  • Personnel Training
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 25.1 Sample Form for Declination of Hepatitis B Vaccination
  • APPENDIX 25.2 Important Information Resources
  • APPENDIX 25.3 Common Safety Compliance Failures
  • APPENDIX 25.4 Biohazard Spill Kit Sample
  • APPENDIX 25.5 Biological Spill Cleanup Procedure (possible aerosol)
  • APPENDIX 25.6 Minor Chemical Spill Cleanup Procedure
  • APPENDIX 25.7 Shipping Containers
  • APPENDIX 25.8 Shipping Label Examples
  • APPENDIX 25.9 Shipper’s Declaration for Category A, Infectious Substances
  • APPENDIX 25.10 Employee Accident and Exposure Report
  • 26 Emergency Management
  • Emergency Management Plan
  • Elements of an EMP
  • Disasters
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 26.1 List of Selected Emergency Preparedness Agencies and Organizations
  • APPENDIX 26.2 Emergency Operations Center (EOC) Checklist
  • APPENDIX 26.3 Operating Status Report Form
  • APPENDIX 26.4 Selected Information Resources on the Internet
  • V: Financial Management
  • 27 Financial Management: Setting the Stage
  • The Hospital Environment
  • The Non‐Hospital Environment
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • 28 Strategic Planning
  • Business Strategy and Operational Efficiency
  • Developing and Maintaining a Business Strategy: The Strategic Planning Process
  • Structure of the Clinical Laboratory Industry
  • Competitor Analysis
  • Strategic Positions in the Clinical Laboratory Industry
  • Implementing the Strategy: Activity Fit
  • Failure of Strategy
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 29 Human Resource Management in the Laboratory: An Important Component of Financial Management
  • Constraints on Managerial Function
  • The Cardinal Rules for Optimizing Performance
  • Classic Situations That May Interfere with Optimal Performance (Table 29.4)
  • Practical Issues in the Utilization of Human Resources
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • 30 Costs, Budgeting, and Financial Decision Making
  • Cost Accounting
  • Break‐Even Analysis
  • Capital Acquisition Concepts
  • Budgeting
  • Variance Analysis
  • Financial Statements
  • Applications of Financial Tools in the Evolving Laboratory Landscape
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • VI: Coding, Billing, and Charges for Laboratory Services
  • 31 Correct Coding of Billable Services in the Clinical Laboratory
  • Procedure Coding: What Test Procedures Have Been Performed?
  • The CPT System
  • Procedure Coding Alternatives
  • Capitated Services
  • Diagnosis Coding: Why Is the Service Being Performed?
  • Service Location
  • Documentation of Codes
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 31.1 General References and Resources
  • APPENDIX 31.2 Websites
  • 32 Approaches to Billing Laboratory Services
  • Interactions in the Billing Process
  • Terms of Coverage
  • Logistics of the Billing Process
  • Fee‐for‐Service Arrangement Billing
  • Capitated Arrangement Billing
  • Value‐Based Pay for Performance
  • SUMMARY
  • KEY POINTS
  • GLOSSARY AND APPENDIXES
  • REFERENCES
  • 33 Charges and Fees for Laboratory Services
  • Calculating Costs and Charges
  • Determining Payment Amounts
  • Keys to Success in Reimbursement
  • SUMMARY
  • KEY POINTS
  • GLOSSARY AND APPENDIXES
  • REFERENCES
  • VII: Reimbursement, Compliance, and Profitability
  • 34 Rules and Regulations in Reimbursement
  • General Criteria
  • Basic Rules
  • Procedure Code Edits
  • Conditions of Coverage
  • Special Coverage Conditions
  • Remittance Advice Review
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 34.1 General References and Resources
  • APPENDIX 34.2 Websites
  • 35 Reimbursement Compliance
  • Improper Payments
  • Program Integrity
  • Payor Integrity
  • Laboratory Provider Integrity
  • Coding and Billing Issues
  • Medical‐Necessity Issues
  • Record Retention
  • Marketing Practices
  • Fraud Alerts and Advisory Opinions
  • Auditing and Monitoring
  • Response to Possible Fraud or Abuse
  • Laboratory Examples of Fraud and Abuse
  • SUMMARY
  • KEY POINTS
  • GLOSSARY AND APPENDIXES
  • REFERENCES
  • 36 Determination of Profitability
  • Pitfalls in Cost Accounting
  • Laboratory Profitability
  • Key Indicators
  • Institutional Profitability
  • Human Profitability
  • Laboratory Value
  • SUMMARY
  • KEY POINTS
  • GLOSSARY AND APPENDIXES
  • REFERENCES
  • VIII: Outside Marketing and Expansion
  • 37 Hospital‐Based Laboratory Outreach
  • Considering an Outreach Program
  • Commitment from All Relevant Parties
  • Implementing the Outreach Program
  • Outreach Indicators
  • Growing the Outreach Program
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 38 Finance and Decision Making in Outreach
  • Introduction
  • Decision Making in Laboratory Outreach Management
  • Types of Costs
  • Levels of Decision Making in Outreach Operations
  • Financial Considerations in Outreach
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • APPENDIX 38.1 Microcosting
  • APPENDIX 38.2 ROI Calculation Methods
  • APPENDIX 38.3 Financing Alternatives
  • 39 Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction
  • Making Organizational Changes
  • Give Outreach Its Due
  • Information Technology Changes
  • Meeting the Needs
  • Hospital versus Outreach Contracting
  • Failure to Understand Financial Implications and Requirements
  • Understanding the Hospital’s Point of View
  • Translating Hospital and Laboratory Compliance for an Outreach Operation
  • Enhancing Customer Satisfaction: Communication
  • Social Media and System‐Developed Communication
  • Customer Satisfaction Assessment
  • Couriers: The First Line
  • Client Services
  • Access to Draw Sites and Patient Service Centers
  • Building and Retaining Your Client Base
  • Professional Marketing and Sales Personnel
  • Technical Expertise Accessibility
  • Accounts That Require Special Care
  • Define Service Area and Services
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 39.1 Sample Physician Letter
  • APPENDIX 39.2 Sales Report
  • APPENDIX 39.3 Monthly Call Review
  • IX: Clinical Trials and Evidence‐Based Laboratory Medicine
  • 40 The Current State of the U.S. Food and Drug Administration Process and Regulations for Diagnostic Laboratory Assays
  • Background: The FDA Processes for Classification and Assessment of New IVDs
  • The Emergency Use Authorization Act
  • Miscellaneous FDA Requirements
  • Automated Laboratory Assays
  • Postmarket Review
  • Limitations Inherent to Current FDA Processes
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 41 The Clinical Trial Laboratory: Research Compliance for Clinical Microbiologists
  • Organizational Resources for Funded Clinical Research in Laboratory Medicine
  • Compliance with Human Subject Regulations
  • Compliance with HIPAA
  • Compliance with Conflict‐of‐Interest Policies
  • Intellectual Property Considerations
  • GLP and GCP Regulations
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 41.1 Useful Websites
  • 42 Clinical Trials and Evidence‐Based Research in the Clinical Laboratory
  • Types of Research Studies
  • Translational Research
  • Sequence of Investigation
  • Traditional Biostatistics
  • Other Research Considerations
  • Systematic Reviews and Laboratory Medicine Best Practices
  • Using Machine Learning for Prediction
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 42.1 LMBP Study Quality Appraisal Checklist
  • APPENDIX 42.2 Resources for Professional Guidelines and Systematic Reviews
  • X: Defining and Measuring Standards for Success
  • 43 Benchmarking and Performance Monitoring for the Clinical Laboratory
  • Why Benchmark?
  • Types of Benchmarking
  • General Approach to Benchmarking and Performance Monitoring
  • Interpretation of Benchmarking and Performance Monitoring Data
  • Challenges in Executing Benchmarking and Performance Monitoring
  • Measuring Laboratory Performance in the Broader Clinical Setting
  • The Unattained Ideal: A Global Laboratory Benchmarking Scorecard Spanning Cost, Quality, and Operational Measures
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • APPENDIX 43.1 Performance characteristics of four laboratories
  • 44 Test Utilization and Clinical Relevance
  • Evaluating Potential and Real Problems
  • Documenting the Extent of the Problem
  • Laboratory‐Based Approaches to Control
  • Institution‐Based Approaches to Control
  • What Works and Doesn’t Work: How To Take the First Steps
  • Putting It All Together
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • XI: The Future of Clinical Laboratories
  • 45 The Future of Pathology and Laboratory Medicine: Political, Social, Economic, and Regulatory Impacts
  • The Current Environment of Healthcare
  • Current Regulations
  • Liability Considerations
  • Bioterrorism and Emerging Highly Infectious Diseases
  • Long‐Term Effects: Legislation, Regulation, and Accreditation
  • Issues Affecting Academic Laboratories and Research
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • APPENDIX 45.1 Websites
  • 46 The Future of the Clinical Scientist Workforce
  • A Profession Defined by a Pandemic
  • Educating the Workforce: Challenges and Opportunities
  • Emerging Roles of the Clinical Scientist
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENTS
  • REFERENCES
  • 47 Electronic Health Records and Their Implications and Opportunities for Laboratories
  • Electronic Health Records
  • Federal Regulations Related to EHRs and Their Implications for Laboratories
  • Concerns and Implications for Laboratories Related to Increased Use of EHR Systems
  • Results Management
  • Computerized Provider Order Entry
  • EHR‐LIS Interfaces
  • Tactics for Working with EHR Support Staff
  • Laboratory Involvement in EHR Selection and Implementation
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • ACKNOWLEDGMENT
  • REFERENCES
  • 48 Current Trends in Instrumentation and Technology: A Look toward the Future
  • Hematology
  • Chemistry
  • Microbiology
  • Blood Transfusion and Coagulation
  • Point‐of‐Care Testing
  • Molecular Diagnostics
  • Outlook for the Future
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 49 The Future Practice of Laboratory Medicine
  • Trends Impacting the Field of Clinical Pathology
  • Response of the Pathology Department to Recent Trends
  • Laboratory Principles To Live By
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • XII: Pandemics and Healthcare Institutions
  • 50 Epidemics and Pandemics: Lessons from the Past, Concerns for the Future
  • Some Basics of Epidemiology
  • The Importance of Zoonoses
  • Epidemics and Pandemics as Four‐Act Plays
  • Lessons from Selected Epidemics and Pandemics from Antiquity through HIV/AIDS
  • Coronaviruses and COVID‐19
  • The Anthropocene and Future Epidemics and Pandemics
  • Roles of Laboratories
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 51 One Health in Pandemic Planning, Prevention, and Response
  • Pandemics in the Anthropocene: the Call for Transformative Change
  • What Is One Health?
  • One Health Thinking for Pandemic Risk Management
  • Operational Impediment and Opportunities
  • Confronting the Reality of Complexity
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 52 Pandemic Planning: Roles of Clinical and Public Health Laboratories
  • Perspectives from Previous Pandemics and COVID‐19
  • Challenges Facing Clinical and Public Health Laboratories
  • Pandemic Planning: Partnerships for the Future
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • 53 Laboratory Preparedness
  • Lessons Learned from the Laboratory Response to COVID‐19
  • Framework for Laboratory System Preparedness
  • Laboratory Networks and Biosafety
  • Future Directions
  • SUMMARY
  • KEY POINTS
  • GLOSSARY
  • REFERENCES
  • Index
  • End User License Agreement